About Us
CLOUDSUFI, a Google Cloud Premier Partner, is a global leading provider of data-driven digital transformation across cloud-based enterprises. With a global presence and focus on Software & Platforms, Life sciences and Healthcare, Retail, CPG, financial services and supply chain, CLOUDSUFI is positioned to meet customers where they are in their data monetization journey.
Our Values
We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of life for our family, customers, partners, and the community.
Equal Opportunity Statement
CLOUDSUFI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.
Please explore more at https://www.cloudsufi.com/
What we are looking for We are seeking a motivated and detail-oriented individual with up to 1 year of experience to join our IT team.
As an IT Infrastructure Engineer, you will play a key role in supporting and maintaining the company's IT systems, networks, and hardware. This role is ideal for individuals passionate about technology and eager to build their careers in IT infrastructure.
Key Responsibilities:
● Install, configure, and maintain cloud servers, networks, and hardware systems.
● Support daily IT operations.
● Handle IT support tickets and provide timely resolutions.
● Troubleshoot and resolve hardware and software issues efficiently.
● Maintain documentation of IT systems, configurations, and processes.
● Work with a process-driven approach to ensure that work is done as per defined policies.
● Ensure security and data protection best practices are followed.
● Provide end-user technical support and resolve IT-related tickets.
● Manage video conferencing systems.
● IT inventory management and real-time updation of all stock movements.
● Manage device issuance, laptop shipping, and courier coordination.
● Work with Google Workspace; knowledge is a plus.
● Microsoft Outlook setups and troubleshooting.
● Regular monitoring of scheduled data backups.
● Perform routine preventive tasks as per schedule.
● Collaborate with senior team members on complex projects to gain experience and improve skills.
● Participate in team meetings and contribute ideas for improving IT infrastructure processes.
Required Skills and Qualifications:
● Bachelor's degree in Computer Science, Information Technology, or a related field.
● Basic understanding of laptop hardware, accessories, BIOS, UEFI, etc.
● Up to 1 year of hands-on experience in IT infrastructure support.
● Basic understanding of networking concepts (LAN, WAN, VPN, TCP/IP, DNS).
● Basic understanding of IT security, compliance, encryption, etc.
● Basic knowledge of Windows, Mac, and Linux operating systems.
● Familiarity with virtualization technologies (VMware, Hyper-V) is a plus.
● Good problem-solving and analytical skills.
● Strong communication and teamwork abilities.
● Eagerness to learn and grow with emerging technologies.
● Ability to work independently and as part of a team.
● Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Non-technical/ Behavioral competencies required
● Must have worked with US/Europe-based Clients.
● Written communication, technical articulation, listening, and presentation skills (8/10 minimum)
● Should have good conflict management
● Should have superior persuasive and negotiation skills
● Should have demonstrated effective task prioritization, time management, and internal/external stakeholder management skills
● Should be a quick learner, self-starter, go-getter and team player
● Should have experience of working under stringent deadlines in a Matrix organization structure
● Should have demonstrated appreciable Organizational Citizenship Behavior (OCB) in past organization
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