11+ Business-IT alignment Jobs in Chennai | Business-IT alignment Job openings in Chennai

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

HIRING NOW

TRAINEE MEDICAL REPRESENTATIVES (TMR)

📍 PAN India | 🏫 Training in Gurgaon (Mandatory)

Eligibility:

✔️ B.Sc. / B.Pharma graduates

✔️ Age: Freshers < 23 yrs | Experienced < 25 yrs

✔️ Min. 3 months pharma sales exp. (preferred)

🚫 Only 1 pharma company experience allowed

👨 Only male candidates eligible

Responsibilities:

🔹 Promote pharma brands to doctors

🔹 Generate prescriptions & maintain rapport

💰 Salary: ₹25,000 per month

📍 Training Stipend: ₹175/day for 27 Days

🧳 Travel expenses for training covered

Benefits:

✔️ Medclaim – ₹3 Lakhs

✔️ Accidental Cover – ₹15 Lakhs

✔️ Term Insurance – 10x CTC

✔️ Bonus, LTA, Gratuity, TA, Incentives & More!

✔️ Lodging, boarding, meals & laundry fully covered by company

💻 2 Virtual Interview Rounds

🚀 Immediate Joiners Preferred

Strong hands-on experience with ReactJS, Redux, TypeScript, HTML, Bootstrap, Material UI, CSS3/SCSS, Webpack, NPM, NVM, Visual Studio Code

Knowledge/Experience on Restful APIs integration.

Unit testing with Jasmine or an equivalent framework

Experience or Knowledge in developing complex reusable component libraries such as complex grids, spreadsheet components etc.,

Strong in UI/UX standards implementation

Understanding of browser fundamentals and Page Optimizations

Experience working with Git and Azure

As a Program Manager – Business Central, you will:

• Manage multiple project streams of implementation / support of Dynamics 365 BC

• Liaise with onsite CSMs / customer contacts and provide delivery assurance.

• Provide strong functional and technical leadership to the team.

• Provide accurate and honest status reporting.

• Mentor the team to scale up.

• Identify opportunities with the existing customers and plan the resource pool.

• Be travel ready.

• Support Presales activities.

You Are Great:

• Should be able to manage multiple streams of implementation/support of D365BC projects.

• Strong functional and technical leadership in BC including upgrades and migrations.

• Mentor the team and identify opportunities for the team to scale up.

• Provide support to pre-sales to acquire customers by providing demos, estimations.

• plan and track the deliverables, provide accurate status report. Must Have:

• Functional knowledge of D365BC - all modules

• Business Central /Navision product knowledge

• ADO/JIRA/ or likes of it.

• Understanding of cloud and on-premises versions

• PowerApps understanding.

• Migration, Upgrades, and Integration experience

• Technical knowledge for customizing further.

• Excellent communication and presentation skills • large customization experience will be a plus.

-          Strong programming skills in JavaScript

-          Experience with ReactJS

-          Experience with frontend frameworks like bootstrap, Jquery

-          Object Oriented concepts

-          Good knowledge in HTML5, CSS, CSS3

-          Experience in working with RESTful APIS

-          Experience with HTTP, HTTPS and WebSockets

-          Building responsive design

-          Knowledge in version control- Git, Subversion

-          Good problem-solving skills 

• Should have good hands-on experience in Informatica MDM Customer 360, Data Integration(ETL) using PowerCenter, Data Quality.
• Must have strong skills in Data Analysis, Data Mapping for ETL processes, and Data Modeling.
• Experience with the SIF framework including real-time integration
• Should have experience in building C360 Insights using Informatica
• Should have good experience in creating performant design using Mapplets, Mappings, Workflows for Data Quality(cleansing), ETL.
• Should have experience in building different data warehouse architecture like Enterprise,
• Federated, and Multi-Tier architecture.
• Should have experience in configuring Informatica Data Director in reference to the Data
• Governance of users, IT Managers, and Data Stewards.
• Should have good knowledge in developing complex PL/SQL queries.
• Should have working experience on UNIX and shell scripting to run the Informatica workflows and to control the ETL flow.
• Should know about Informatica Server installation and knowledge on the Administration console.
• Working experience with Developer with Administration is added knowledge.
• Working experience in Amazon Web Services (AWS) is an added advantage. Particularly on AWS S3, Data pipeline, Lambda, Kinesis, DynamoDB, and EMR.
• Should be responsible for the creation of automated BI solutions, including requirements, design,development, testing, and deployment