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Agile & Scrum Leadership (60%)

• Act as Scrum Master: Lead and facilitate all Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives.
• Backlog Management: Partner closely with Product Managers and stakeholders to groom and prioritize the product backlog, ensuring stories are well-defined and "ready for development."
• Impediment Removal: Proactively identify, track, and remove blockers or impediments that hinder the development team's progress.
• Agile Coaching: Champion Agile and Scrum best practices, mentoring the team on continuous improvement and self-organization.
• Metrics & Reporting: Track and communicate key Agile metrics (e.g., velocity, burn-down/burn-up charts, cycle time) to provide transparency on project progress and team health.

Technical Project Management (40%)

• Project Planning & Execution: Develop comprehensive project plans, defining scope, goals, timelines, and resource requirements.
• Technical Liaison: Serve as the bridge between the development team, product management, and other business stakeholders, translating technical concepts into clear, understandable terms.
• Risk & Dependency Management: Identify, assess, and mitigate technical risks and cross-team dependencies. Work with engineering leads and architects to ensure solution integrity.
• Stakeholder Communication: Maintain clear and consistent communication with all stakeholders, providing regular status updates and managing expectations.
• Resource Management: Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Job Responsibilities

• .Net framework
• C#
• SQL Server
• HTML
• CSS
• jQuery
• Javascript
• API web integration
• Mobile Application experience will be an added advantage

Required Candidate Profile

• Candidate needs to have good communication skills
• Ready to learn new technologies
• Candidates need to have good analytics skills
• Problem-solving skills
• Effectively communicate with team members

Perks and Benefits

• Day Shift
• Saturdays WFH
• Provident Fund
• Health Insurance
• Employee engagement activities

Digital Marketing Manager - Astroyogi.com

Responsibilities

• Own the strategy and roadmap for a key product/business area.
• Should have in-depth understanding of implementation of Digital Marketing aspects – Adwords, Analytics, SEO, SEM, SMO, SMM,PPC etc.
• Responsible for tracking the performance of all campaigns that are run.
• Optimization for campaigns to ensure the best output, setting up campaign, ad group, ads, and budget correctly.
• Optimizing stage, exploring A/B test creative, split audience, use advanced audience breakdown to find best practice and best optimization approach to increase conversion rate.
• Understanding of branding and brand communication is also a bonus.
• Manage marketing budget and monitor usage for all platforms.
• Clear understanding of calculation of RoAS and other metrics is important
• Experience of working with agencies in performance marketing as well as media and creative agencies
• What we’re looking for:
• Minimum of 5-7 years digital marketing experience in brand, ecommerce or digital agency.
• Strong analytical mindset and knowledge of performance marketing metrics.
• Solid skills in executing and optimizing digital campaigns across various digital channels while being able to ensure that all campaign objectives and KPI targets are achieved.
• Tracking and reporting campaign results, analyzing key-takeaways and deriving actionable insights.
• Strong Leadership, interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally.
• Highly organized, good time management and the ability to meet deadlines.
• Excellent English in written and verbal communication skills.

Excited? You would feel this excitement each day working for Netway India, AstroYogi. We are growing each day and we need you to ensure it becomes higher each day.

Technical Requirement

• Candidate should have some expertise on Magento 2.X
• Software programming for Magento 2.X to build extensions, widgets, custom integrations
• Strong understanding of the Magento 2.X System Architecture, Design, Theming, Functionality, Enhancements, Configuration.
• Create and customize Magento 2.X themes including templates, layouts, CSS, Javascript, and other components of the front end of a Magento 2.X site
• Uses the Admin Panel to implement design-related system configuration and modify the appearance of specific pages (for instance, CMS, categories, and products)
• Use Business Processes in Magento 2.X such as Structure of catalog, indexes, promotions, price generation logic, Architecture of checkout, payment/shipment methods, sales/order processing
• Good knowledge of MVC/PHP/Ajax. Jquery, Json

Job Description:

• Expert level knowledge of JavaScript
• We use Airbnb style to code
• Should be strong in Problem solving skills, data structure and algorithms
• Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
• Should have well understanding on Asynchronous Programming
• Experience with Socket.io, engine.io (Preferred)
• Working knowledge of Promise, Callback hell and ways to avoid it
• Solid experience with RDBMS (PostgreSQL)
• Experience with Redis, MongoDB (Preferred)
• Understanding of the design Principles of a scalable system
• Exposure to GCP/ AWS is must
• Excellence in Programming, Debugging and Maintaining the code
• A strong ability to quickly learn new technologies and to keep yourself updated with the latest in tech
• A go-getter attitude with oceans of optimism, humility, and self-motivation
• Passion for code quality and attention to detail
• Experience with Code versioning tool like Git, SVN is preferred