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Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

Job Description:

We are looking for a Lead Java Developer – Backend with a strong foundation in software engineering and hands-on experience in designing and building scalable, high-performance backend systems. You’ll be working within our Digital Engineering Studios on impactful and transformative projects in a fast-paced environment.

Key Responsibilities:

• Lead and mentor backend development teams.
• Design and develop scalable backend applications using Java and Spring Boot.
• Ensure high standards of code quality through best practices such as SOLID principles and clean code.
• Participate in pair programming, code reviews, and continuous integration processes.
• Drive Agile, Lean, and Continuous Delivery practices like TDD, BDD, and CI/CD.
• Collaborate with cross-functional teams and clients for successful delivery.

Required Skills & Experience:

• 9–12+ years of experience in backend development (Up to 17 years may be considered).
• Strong programming skills in Java and backend frameworks such as Spring Boot.
• Experience in designing and building large-scale, custom-built, scalable applications.
• Sound understanding of Object-Oriented Design (OOD) and SOLID principles.
• Hands-on experience with Agile methodologies, TDD/BDD, CI/CD pipelines.
• Familiarity with DevOps practices, Docker, Kubernetes, and Infrastructure as Code.
• Good understanding of cloud technologies – especially AWS, and exposure to GCP or Azure.
• Experience working in a product engineering environment is a plus.
• Startup experience or working in fast-paced, high-impact teams is highly desirable.

Function: → Project Management

• Project Management

Responsibilities:

• Would be responsible for Program Management - Manage multiple challenging projects concurrently from initiation through execution and closure.
• Monitor project progress throughout the project life cycle, and communicate project status effectively to senior management through reports, presentations, and individual meetings.
• Build and provide direction to project teams, create and foster communication among team members
• Manage Kick- Meetings (geographical multi-vertical Fortune 1000 Global customers)
• Customer Engagement - coordinating with Internal and external stakeholders.
• Would enable Presales & Pilots for Tech Wins.
• Would support contract & SOW reviews & address prospect concerns during the sales process.
• Identify resource needs, constraints, and interdependencies.
• Capture and manage project risks and issues and associated mitigation strategies.
• Proactively engage other members and collaborate with the organization with specific subject knowledge to resolve issues or provide assistance.
• Monitor and control project budgets.
• Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.
• Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.
• Resource Planning & mentoring the internal team.
• Lead New Initiatives - Enable brainstorming sessions with the team to gather innovative approaches.

Requirements:

• Hands-on experience in project management roles and delivering multiple and complex projects.
• (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P and S2C).
• Candidates having enterprise software background in the initial career phase and gradually moving to Project Management role.
• Experience in handling complex large projects and risk management.
• Excellent stakeholder management skills.
• Project artifacts Documentation and sign-off.
• Good at Team Management
• Excellent oral & written communication skills
• Should be proficient in client interactions.

• Deeply understand what drives customer purchase decisions, what companies do today to meet those customer needs, and how 3D/AR technology can address current pain points.
• Ideate new formats for interactive 3D/AR commerce that deliver customer delight. 
• Build the engine that powers the next stage of interactive shopping experiences – current on smartphones and future on AR glasses.
• Build cutting-edge products with real-time computer vision, NLP, and other machine learning technologies.
• Ride the massive Augmented Reality wave with the introduction of AR glasses.
• Explore the trillion-dollar global potential of 3D and AR-powered commerce.

What we look for:

• Minimum of 4+ years of software product management experience, preferably in the Product based, e-Commerce, or Retail industry.
• Ability to solve complex problems using first principles thinking and translate these solutions for engineering teams to execute.
• Have solid execution capability and can inspire a team to deliver challenging projects with high-quality delivery. 
• Up to date with the latest developments in AR and AI technologies.
• Preferably with previous experience as a software engineer and moved to a product management role.
• Preferably have experience working on e-commerce product descriptions or brand pages.
• Preferably have experience building and launching deep learning AI (computer vision, NLP, etc) products.
• Someone who loves learning and can step out of your comfort zone to quickly pick up and apply new technologies and concepts.

What’s in it for you? 

• Join a highly energetic and innovative team 
• Be part of the key function of the business transformation 
• Competitive compensation and enjoy a workplace flexibility culture

Responsibilities:

• Actively being part of end -end recruitment process

• Organize and maintain personnel records
• Update internal databases
• Prepare HR documents like job descriptions, employment contracts, relieving letters, etc..
• Create daily reports and presentations on HR metrics
• Liaise with external partners, like insurance, vendors.

Job Summary:

– We are looking for a kick ass software engineer with exceptional skills in data structures, algorithms, core java, and distributed systems. If you think you have it in you to deliver on aggressive timelines, have the hunger for growth, don’t like giving excuses, contribute to product features, be hands-on and deliver a world-class product, then we want to hear from you.

This is a predominantly back-end engineering role.

– You are a rockstar engineer with proven capabilities working on SaaS product and a passion for writing exception code.

– You are hungry for an opportunity to join a start-up and become a member of core platform team driving the company forward.

– You will be responsible for the delivery of product features as a part of the platform engineering team.

– You will be hands-on working on key features of the product.

– You will be responsible for design of back-end architectural changes and product features.

– You will have plenty of opportunity to learn and implement ideas to build products in efficient and cohesive manner.

– Understand the product mission, goals, and tasks and execute with the team to achieve them.

– Understand the design and architecture and build modules in accordance with it or recommend and make the necessary changes that adds more stability to our product.

Eligibility:

– 4+ years of experience with hands-on experience in Core Java/Kotlin

– 2+ years of experience as a technical architect with responsibility for core features 

– 4+ years of working experience in cloud-based systems

– 2+ years of experience working on distributed systems

– 2+ years of experience working on Kafka and Zookeeper

– Experience working on RxJava/ Reactive Programming

– Adept on design patterns and distributed systems

– Excellent verbal and written communication

– Proficient in building REST APIs to interact with relational and non-relational data sources

– Proficient in SQL and RDBMS

– Hands on experience in code and system optimization

– Experience in working with NoSQL databases is a plus

A full-stack developer handles both: Front-end and Back-end. need to build web pages, websites, create UI, make the website simple and attractive.

Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux) along with CSS3 and HTML5. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important. 

React Native, MongoDB, Node JS Knowledge is a plus.    

Responsibilities

1. Design the overall architecture of the web application.
2. Maintain quality and ensure the responsiveness of applications.
3. Collaborate with the rest of the engineering team to design and launch new features.
4. Maintain code integrity and organization.
5. Experience working with graphic designers and converting designs to visual elements.
6. Understanding and implementation of security and data protection.

Qualifications

• Graduation/ masters in computer science
• Good communication
• Minimum 1 years of experience in mobile application and web application development.
• Front end Skills: Html, CSS, JavaScript ES6, React JS, react-native.
• Back end skills: Node Js, Mongo DB (Added advantage)