11+ Total quality management Jobs in Mumbai | Total quality management Job openings in Mumbai

• Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
• Ensure coaching & feedback is done for team members to improve overall customer experience
• Should have an eye for detail & report non-compliance in audit findings
• Good command in MS Excel

Opportunity Brief

We have an exciting opportunity with a leading experiential marketing agency for the role of Business Head – Business Development (Corporate Events). This position is ideal for a results-driven professional with a deep understanding of the corporate events industry and a strong track record in driving revenue growth and building client relationships. If you're a strategic thinker with hands-on leadership experience, this is your chance to step into a high-impact role.

Location: Mumbai

Experience: Minimum 7 years in Business Development within Corporate Events / Experiential Marketing

Track Record: Proven ability to generate ₹2 Cr+ in new business annually

Key Responsibilities

• Drive new business acquisition in the corporate events and experiential marketing space
• Lead client engagement from initial outreach to deal closure
• Build and nurture long-term client relationships with corporate decision-makers
• Achieve and exceed revenue targets (₹2 Cr+ annually)
• Lead and mentor the business development team
• Collaborate with internal teams to deliver customized event solutions
• Represent the company at key industry forums and client meetings

Candidate Profile

• 7+ years of business development experience in corporate events or experiential marketing
• Proven success in closing large-scale corporate accounts
• Strong network of corporate clients and decision-makers
• Excellent communication, negotiation, and leadership skills
• Entrepreneurial mindset with a balance of strategic vision and operational execution

Why Join Us?

• Opportunity to lead a business vertical with autonomy and impact
• Fast-growing company with a strong market presence in corporate events
• Dynamic, collaborative team culture that values innovation and ownership
• Attractive compensation package linked to performance

Apply Now

If you’re passionate about creating impactful brand experiences and ready to take your career to the next level — we’d love to hear from you.

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?

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Frontend developer with knowledge and experience in ReactJS, Jquery, Html, CSS.

Good Analytical thinking

Understand client requirements 

Good Know ledge of testing APIs for integration.

Experience in Redux and React

*Job Summary:*

Financial Modelling Specialist Role Description:

Job Title: Financial Analyst (Valuation and Financial Modelling)

Location: Work From Home | Office: WeWork NESCO, Goregaon (occasional meetups)

Shift Timing: Afternoon Shift – 2:00 PM to 11:00 PM IST (9 hours, 6 days/week)

Employment Type: Full-time

Salary Range: ₹50,000 – ₹60,000 per month

Key Responsibilities:

• Develop detailed financial models including 3-statement, DCF, LBO, and scenario/sensitivity analysis

• Draft valuation reports aligned with SEBI, RBI, IBC, and Companies Act guidelines

• Create compelling pitch decks, teasers, and investment memorandums

• Conduct industry-specific research and apply appropriate valuation methodologies

• Ensure precision, compliance, and high-quality output in all deliverables

• Collaborate with internal teams and clients during the afternoon shift

Candidate Requirements :

Experience: 4–5 years in financial modelling and valuation

• Education: MBA (Finance),

Semi-qualified CA or CFA • Skills:

Advanced Excel & Google Sheets (Pivot Tables, Power Query, Index-Match, etc.)

o PowerPoint proficiency for investor presentations

o Strong understanding of accounting, finance, and valuation techniques

o Excellent English communication (written & verbal)

o Discipline to work independently in a remote setup with a fixed 2 PM–11 PM schedule

Working Days

6 working days

Working Timings

2-11pm

Desirable Requirements:

1. Ability to handle a variety of position types/business groups/geographies effectively and independently
2. Ability to lead large teams and work directly with the teams on their day-to-day conversions
3. Should be able to drive and lead large customers independently thus increasing client wallet share
4. Plan, Strategize & build avenues/strategies for improvisation & scale numbers month on month
5. Requirement analysis, sourcing, interviewing, selling, salary negotiations, offering and post-offer follow-ups
6. Should have developed, driven, and executed comprehensive search strategies to recruit senior and niche Candidates in a limited Talent Pool
7. Utilized cost-effective tools to reduce average spend per hire and decrease cycle times
8. Should be able to work on capability building of the team and retaining the best talent

• Good understanding and experience of HTML / CSS / Javascript / Webpack / Bootstrap.
• Hands-on experience with ES6 / ES7 / ES8 features.
• Expertise with Web Services / REST APIs.
• Proficiency in Linux and deployment on Linux.
• Familiarity with Redux Thunk / Redux Saga will be an added advantage.
• Skillful experience in Node JS / Express / MongoDB will be a plus.
• Understanding of mobile cross-platform frameworks like React Native.
• Knowledge of AWS services like S3, EC2 would be valuable.

At Nextyn, we're seeking talented individuals to join our Market Research department. As a vital bridge between researchers, clients, and industry experts, you'll play a crucial role in delivering comprehensive research solutions that drive informed decision-making.

Join our innovative and collaborative team, where your contributions will be recognized, and professional growth is encouraged. If you're passionate about connecting people, driving insightful research, and facilitating informed decision-making, apply today to be part of Nextyn's Market Research department!

The ideal candidate will conduct quantitative and qualitative analysis across various projects to optimize company growth and business. You will summarize findings in a succinct manner for the client's usage.

Candidates from Mumbai who can join immediately are preferred.

Responsibilities

• Performing quantitative and qualitative research based on the project requirements (Use/Implement other market research databases, tools, and methodologies for executing the project as per the contract)
• Compiling data and preparing reports related to the current market and sharing a depth understanding of market trends, customer demographics, market sizing, and other factors influencing the product and service
• Analyzing and interpreting project data to identify patterns and offer solutions/consultation to the clients
• Supporting other consultants/analysts in the organization to deliver optimum results for a project
• Liaising with the client to keep them updated regarding project status, deliverables, and other related information
• Market research for competitors, customers, suppliers, industries, market trends, and technologies
• Prepare competitor and customer profiles and reports including operational, financial, and corporate data
• Prepare Competitive Benchmarking reports (technical and financial)
• Prepare analysis of targeted industries

Qualifications

• Master's/Bachelor's degree in Business or Economics or a related discipline
• 2 - 3 years of experience working with data in a related field
• Excellent communication skills
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

Job Description

An iOS developer is responsible for developing applications for mobile devices powered by Apple’s

iOS operating system. They must also have a strong understanding of the patterns and practices

that revolve around the iOS platform.

Responsibilities

1. Design and build advanced applications for the iOS platform

2. Collaborate with cross-functional teams to define, design, and ship new features.

3. Unit-test code for robustness, including edge cases, usability, and general reliability.

4. Work on bug fixing and improving application performance.

5. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills & Qualifications

1. Experience working with iOS frameworks such as Cocoa Touch, Firebase, Alamofire

2. Degree in Computer Science, Engineering or a related subject

3. Proven working experience in software development

4. Working experience in iOS development

5. Have published one or more iOS apps in the app store

6. Must have knowledge of Swift & Objective C

7. Experience with third-party libraries and APIs

8. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

9. Solid understanding of the full mobile development life cycle.

Experience Requirement

We are looking for the candidates with 3+ years of experience