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- Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
- Ensure coaching & feedback is done for team members to improve overall customer experience
- Should have an eye for detail & report non-compliance in audit findings
- Good command in MS Excel
Job Description: Design Consultant
As a Design Consultant for the Ligne Roset French Luxury Furniture brand, you will be responsible for working with a team at the Boutique in understanding customer requirements and crafting solutions using the Company’s product portfolio. This role requires experience in retail of luxury furniture.
Job Requirements:
Delivering an outstanding customer experience:
- Engaging with customers to understand their furniture needs and providing recommendations that meet their requirements.
- Attending to walk in customers’ inquiries.
- Promoting sales of high-end furniture and lifestyle accessories.
- Guiding customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.
- Responding to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.
- Building and maintaining strong relationships with customers to foster loyalty and repeat business.
Sales and Business Development:
- Meeting and exceeding sales targets and KPIs set by the management.
- Proactively engaging with customers to drive sales, building customer loyalty, and increasing market share.
- Building a robust pipeline of potential customers and maintaining an accurate customer database.
- Identifying opportunities to cross-sell and up-sell products and services to customers.
- Maintaining an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.
Store Operations:
- Ensuring that the store is well presented, and the products are displayed attractively and prominently.
- Maintaining accurate inventory records and ensuring the store is adequately stocked.
- Ensuring that the store is clean, tidy, and meets health and safety standards.
- Providing feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.
Candidate Qualifications & Skill Requirements:
- Bachelor’s Degree in Architecture or Interior Designing
- 2+ years of experience in retail sales, preferably in luxury furniture industry.
- Excellent verbal and written communication skills.
- Strong sales and negotiation skills.
- Demonstrated ability to build and maintain strong customer relationships.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail for tracking information in MIS.
Location: Prabhadevi, Mumbai
Reporting To: Boutique Manager
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gift and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Our client is a Mumbai based healthtech company that works in the field of digital therapeutics. It leverages human and technological interventions to cater to patients suffering from diabetes, obesity, PCOS, among others. Designed to complement doctors’ medical therapy, its programs offer 360-degree guidance regarding nutrition, exercise, sleep and other factors which help patients achieve their physical and mental health goals.
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
80% of your time on Business Development:
a. Manage the whole sales cycle from initial interest through sales activation.
b. Working closely with the AVP and designing an outreach strategy for corporate clients which include HR Heads, CHRO's, Business Heads and other decision makers.
c. Attending Sales calls and meetings. Identify new opportunities in the market, building relationships with prospects as an expert on employee wellness.
d. Adhering to monthly and quarterly targets.
e. Think critically about sales data and recommend new and scalable strategies to improve both sales numbers and the customer experience.
20% of your time on Account Management:
a. Acquiring a thorough understanding of the clients’ key needs and requirements and ensuring best-in-class client service.
b. Build and maintain professional relationships with the clients to retain them for a long-term.
c. Deeply instilled hustle to upsell and nudge the partners towards renewal.
d. Preparing, maintaining and updating relevant data and reporting the same to the business in regular intervals.
e. Coordinating with various internal stakeholders such as various departments and also external stakeholders such as the clients.
f. Educating and updating the clients about the various products/services of the company at the right time.
Minimum 4+ years of B2B sales experience.
High level of natural intelligence, coupled with strong interpersonal skills.
High degree of coachability and great listening skills.
The desire to grow as a leader in a fast growing technology company.
Excellent oral and written communication skills.
Prior experience of selling to HR Leaders.
Understanding of the Digital health industry will be a plus.
We are looking for passionate people to join our team to help us achieve a path of agressive growth. The key responsibilities would invocle working with the CEO and planning and executing growth hacking strategies to enable rapid expansion of the company across schools and coaching institutes. The person will be part of the Key team of the company and work very closely with the founders.
We will provide a good compensation and equity participation for the right candidates.





