2+ Total quality management Jobs in Mumbai | Total quality management Job openings in Mumbai

 Role Purpose:

The Site Quality is a critical leadership role within the Construction Department, responsible for establishing, implementing, and rigorously managing a comprehensive Quality Assurance (QA) and Quality Control (QC) program across all disciplines of data center campus construction projects. This encompasses civil, structural, architectural (CSA), mechanical, electrical, plumbing, fire fighting (MEPF), Extra Low Voltage (ELV), and IT/Network infrastructure. The primary purpose is to ensure that all construction activities adhere to the highest industry standards, approved design specifications, regulatory requirements, and the stringent quality benchmarks imperative for mission-critical data center reliability and operational excellence.

Education :

Bachelor's Degree in Civil, Mechanical, & Electrical Engineering

Add. Qualifications :

Lead Auditor certification for ISO 9001:2015

Quality-related certifications (e.g., Six Sigma Green/Black Belt, ASQ Certified Quality Engineer)

Overall Experience:

15- 20 years of progressive experience in Quality Assurance and Quality Control management roles within the construction industry and should have sound knowledge of IS codes and its implementations

Key Responsibilities:

• Quality Management System (QMS) Development & Implementation:
• Develop, customize, implement, and maintain the Project Quality Plan (PQP) tailored for each data center campus project, in alignment with the company's overarching QMS (e.g., ISO 9001 principles).
• Create detailed Inspection and Test Plans (ITPs), quality checklists, and standard operating procedures (SOPs) for all major construction activities across all disciplines (CSA, Electrical, Mechanical, FFP, ELV, IT/Network).

• On-Site Quality Control & Inspection:
• Oversee and conduct regular, systematic quality inspections and surveillance activities at the construction site for all disciplines.
• Witness critical tests (e.g., concrete strength tests, rebar inspections, welding inspections, pressure testing of piping, duct leakage tests, insulation resistance tests, functional performance tests of equipment).
• Ensure all work executed by contractors and sub-contractors complies with approved drawings, specifications, method statements, and quality standards.
• Non-Conformance Management:
• Establish and effectively manage the Non-Conformance Report (NCR) process, ensuring timely identification, documentation, issuance, and closure of all quality deviations.
• Lead root cause analysis for significant NCRs and implement robust corrective and preventive actions to avoid recurrence.
• Documentation & Record Keeping:
• Manage and control all quality-related project documentation, including ITPs, QA/QC checklists, inspection reports, test certificates, material approval requests (MARs), submittal reviews, and as-built quality records.
• Ensure all documentation is properly recorded, reviewed, approved, distributed, and archived as per project requirements.
• Material Quality Management:
• Develop and implement procedures for quality control of incoming construction materials, ensuring they meet specified requirements through inspection, sampling, and testing.
• Oversee the approval process for material submittals (MARs) in coordination with the design team.
• Contractor Quality Performance Management:
• Review and approve contractors' project-specific Quality Plans, ITPs, and Method Statements.
• Regularly evaluate contractors' quality performance, identify weaknesses, and implement improvement initiatives.
• Conduct periodic quality performance reviews with contractors and provide necessary guidance.
• Audits & Compliance:
• Plan and conduct internal quality audits to assess compliance with the PQP, QMS, and project-specific requirements.
• Facilitate external audits by clients, regulatory bodies, or certification agencies.
• Ensure adherence to all relevant Indian and international construction codes, standards (e.g., BIS, ASTM, ACI, NFPA, ASHRAE, TIA-942, Uptime Institute), and environmental regulations.
• Training & Awareness:
• Provide quality awareness training and specific QA/QC process training to internal site teams and contractor personnel.
• Foster a culture of quality and continuous improvement across the project site.
• Inter-Departmental Coordination & Reporting:
• Work closely with the Design Department to ensure design intent is clearly understood and translated into construction quality.
• Collaborate with Construction Executives (Civil, Electrical, Mechanical, ELV/BMS), Project Managers, and the Commissioning Team to ensure quality requirements are integrated throughout the project lifecycle, from construction to final handover.
• Prepare and present comprehensive quality performance reports to the Manager - Campus Construction and senior management, highlighting key metrics, trends, and improvement areas.
• Continuous Improvement:
• Drive lessons learned initiatives from quality non-conformances to enhance future project quality and efficiency.
• Research and propose new quality tools, technologies, or methodologies relevant to data center construction.

• Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
• Ensure coaching & feedback is done for team members to improve overall customer experience
• Should have an eye for detail & report non-compliance in audit findings
• Good command in MS Excel