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Mumbai · 2 - 10 years · ₹2.5L - ₹5.2L / yr · Profitable · Posted 25 Mar 2022
Quality audit
Quality management
call monitoring
Quality improvement
Total quality management
+1 more
- Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
- Ensure coaching & feedback is done for team members to improve overall customer experience
- Should have an eye for detail & report non-compliance in audit findings
- Good command in MS Excel
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