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- Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
- Ensure coaching & feedback is done for team members to improve overall customer experience
- Should have an eye for detail & report non-compliance in audit findings
- Good command in MS Excel



Role Description
This is a full-time client facing on-site role for a Data Scientist at UpSolve Solutions in Mumbai. The Data Scientist will be responsible for performing various day-to-day tasks, including data science, statistics, data analytics, data visualization, and data analysis. The role involves utilizing these skills to provide actionable insights to drive business decisions and solve complex problems.
Qualifications
- Data Science, Statistics, and Data Analytics skills
- Data Visualization and Data Analysis skills
- Strong problem-solving and critical thinking abilities
- Ability to work with large datasets and perform data preprocessing
- Proficiency in programming languages such as Python or R
- Experience with machine learning algorithms and predictive modeling
- Excellent communication and presentation skills
- Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Statistics, Data Science)
- Experience in the field of video and text analytics is a plus

What you’ll be doing
- Lead the development of our platform’s front end.
- Work with the product and design teams along with the founders to build new product features from start to finish: through conception, research, implementation, and maintenance.
- Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
- You'll leverage your frontend knowledge to help improve performance and reliability, and polish existing features.
- Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
- Manage product development priorities, deadlines, and deliverables.
- Ensure high-performant and responsive web applications and websites.
Skills & Qualities we’re looking for
- Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
- 2-4 years of experience as a frontend developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
- You're familiar with HTML, CSS, Javascript, and a React-like UI framework.
- Knowledge of codebases and version control systems (Git).
- You have experience debugging performance issues with UI in modern browsers across multiple platforms.
- Well-versed with SQL database design & RDBMS concepts.
- Strong arithmetic reasoning, logical and analytical thinking skills.
- Strong knowledge of code quality maintenance and performance analysis.
Graduate/Post Graduate/MBA with 1 year of experience from BFSI
Work Experience 1+ Years of Sales experience,
Preference to NISM Certified candidates with experience in new client acquisition
Critical Skills Required
Relationship Management
Influencing Skills
Technical - Product Knowledge
Presentation skills
Interpersonal skills
Effective Communication
Result oriented with proper adherence to compliance
Negotiation skills
- Sourcing on freelance technology trainers / consultants as per client requirement.
- Should have very good Interpersonal and communication Skills,
- Negotiating with the trainers / consultants on the commercials.
- Working on minimizing the TAT.
- Maintaining the internal database for tracking all the profiles sourced.
- Should be able to handle multiple profiles to be sourced at the same time
- Coordinating with internal teams to work in sync for meeting and achieving organizational goal


Candidates from Maharashtra will be preferred who will be ready to relocate to Mumbai.
Experience - 2+ yrs
Salary - depending on the experience and max upto 10 LPA
Immediate joiners preferable.
The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and practices.
Responsibilities
- Recruitment and Hiring.
- Training and Development.
- Employer-Employee Relations.
- Maintain Company Culture.
- Manage Employee Benefits.
- Create a Safe Work Environment.
- Handle Disciplinary Actions.
Qualifications
- Bachelor's degree or relevant experience
- Strong recruiting and demonstrated ability to improve talent acquisition strategies
- Demonstrated expertise in training managers and employees
- Strong organizational, critical thinking and communications skills
- Attention to detail and good judgement

- Fluent English Required, and able to provide well-articulated and reasoned explanations for when and why to apply software design patterns.
- Experience of 3 to 5 years developing using MEAN Stack
- Strong development experience using Node.JS, Express, Angularjs and Mongodb
- Experience in UX, CSS, LESS/SASS, Git, Gulp
- Agile development background is required
- Test Driven Development experience
- Cloud deployment experience is preferred, working with Google, AWS, Jenkins, Docker
- Data Steward :
Data Steward will collaborate and work closely within the group software engineering and business division. Data Steward has overall accountability for the group's / Divisions overall data and reporting posture by responsibly managing data assets, data lineage, and data access, supporting sound data analysis. This role requires focus on data strategy, execution, and support for projects, programs, application enhancements, and production data fixes. Makes well-thought-out decisions on complex or ambiguous data issues and establishes the data stewardship and information management strategy and direction for the group. Effectively communicates to individuals at various levels of the technical and business communities. This individual will become part of the corporate Data Quality and Data management/entity resolution team supporting various systems across the board.
Primary Responsibilities:
- Responsible for data quality and data accuracy across all group/division delivery initiatives.
- Responsible for data analysis, data profiling, data modeling, and data mapping capabilities.
- Responsible for reviewing and governing data queries and DML.
- Accountable for the assessment, delivery, quality, accuracy, and tracking of any production data fixes.
- Accountable for the performance, quality, and alignment to requirements for all data query design and development.
- Responsible for defining standards and best practices for data analysis, modeling, and queries.
- Responsible for understanding end-to-end data flows and identifying data dependencies in support of delivery, release, and change management.
- Responsible for the development and maintenance of an enterprise data dictionary that is aligned to data assets and the business glossary for the group responsible for the definition and maintenance of the group's data landscape including overlays with the technology landscape, end-to-end data flow/transformations, and data lineage.
- Responsible for rationalizing the group's reporting posture through the definition and maintenance of a reporting strategy and roadmap.
- Partners with the data governance team to ensure data solutions adhere to the organization’s data principles and guidelines.
- Owns group's data assets including reports, data warehouse, etc.
- Understand customer business use cases and be able to translate them to technical specifications and vision on how to implement a solution.
- Accountable for defining the performance tuning needs for all group data assets and managing the implementation of those requirements within the context of group initiatives as well as steady-state production.
- Partners with others in test data management and masking strategies and the creation of a reusable test data repository.
- Responsible for solving data-related issues and communicating resolutions with other solution domains.
- Actively and consistently support all efforts to simplify and enhance the Clinical Trial Predication use cases.
- Apply knowledge in analytic and statistical algorithms to help customers explore methods to improve their business.
- Contribute toward analytical research projects through all stages including concept formulation, determination of appropriate statistical methodology, data manipulation, research evaluation, and final research report.
- Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to the stakeholders.
- Achieve defined project goals within customer deadlines; proactively communicate status and escalate issues as needed.
Additional Responsibilities:
- Strong understanding of the Software Development Life Cycle (SDLC) with Agile Methodologies
- Knowledge and understanding of industry-standard/best practices requirements gathering methodologies.
- Knowledge and understanding of Information Technology systems and software development.
- Experience with data modeling and test data management tools.
- Experience in the data integration project • Good problem solving & decision-making skills.
- Good communication skills within the team, site, and with the customer
Knowledge, Skills and Abilities
- Technical expertise in data architecture principles and design aspects of various DBMS and reporting concepts.
- Solid understanding of key DBMS platforms like SQL Server, Azure SQL
- Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines.
- Experience in MDM tools like MS DQ, SAS DM Studio, Tamr, Profisee, Reltio etc.
- Experience in Report and Dashboard development
- Statistical and Machine Learning models
- Python (sklearn, numpy, pandas, genism)
- Nice to Have:
- 1yr of ETL experience
- Natural Language Processing
- Neural networks and Deep learning
- xperience in keras,tensorflow,spacy, nltk, LightGBM python library
Interaction : Frequently interacts with subordinate supervisors.
Education : Bachelor’s degree, preferably in Computer Science, B.E or other quantitative field related to the area of assignment. Professional certification related to the area of assignment may be required
Experience : 7 years of Pharmaceutical /Biotech/life sciences experience, 5 years of Clinical Trials experience and knowledge, Excellent Documentation, Communication, and Presentation Skills including PowerPoint




