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Customer Support Executive Role (For ERP Software, Accounting & GST)
Company: Torero Softwares Ltd
Location: Lower Parel East, Mumbai (On-site, Full Time)
Working Days: Monday – Saturday
Timings: 10:00 AM – 7:00 PM
Role Overview
This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.
Key Responsibilities
- Handle customer queries related to ERP software usage
- Resolve accounting entries, billing, and GST-related issues
- Guide customers step-by-step during live calls
- Provide remote support using AnyDesk / UltraViewer
- Escalate complex issues when required
Mandatory Eligibility
- Commerce background (B.Com / M.Com or equivalent)
- Basic understanding of accounting entries
- Comfortable communicating with customers on calls
- Willing to work on-site at Lower Parel, Mumbai
- Freshers who are good in accounting can also.
Interested Candidates Can Apply Now
We maintain a corporate culture and are committed to excellence in our endeavours. We think as innovators, act as solution providers, collaborate as partners, work as outperformers. We believe in teamwork, employee engagement & employee empowerment. At Manorama the best practices are rewarded in business, from strategy to team leadership, influence, innovation, product management, and client services. We train our team to revamp their skills and competency for better administration and operations.
We are an equal opportunity employer, supporting diversity, equality & dignity. We have best of talents and skilled team working for our Organisation. We have multiple openings for various roles in our organisation. We welcome go getters with passion for creativity, talent to explore, zeal for excellence and most importantly a passion for IT.
OMIC is a healthcare technology company focused on patient management and treatment outcomes. Our primary objective is to help healthcare providers and patients with the necessary tools to digitize and organize their healthcare data to propagate data driven decisions for better health outcomes.
Technical Sales engineers sell complex technological products or services to healthcare providers. They must have extensive knowledge of the products- parts and functions and must understand the processes that make these products work.
Skills :
Sound understanding of the healthcare industry dynamics ; Strong verbal and non-verbal communication ;Sales oriented personality ; Critical thinking; Articulate in medical and non-medical terminology ; Fluency in English or Hindi or Regional languages
Job Description:
Knowledge:
Technical understanding of product potential + Product Market fit + Marketing Potential
User Understanding:
Requirement gathering + Identifying pain areas + Prospect-Market fit + Market dynamics
Converting:
Technical presentation of product + Mapping user workflow with product workflow
Maximizing potential:
Mapping pain areas to future roadmap of product + Identifying Partners for mass market penetration + Outreach programs through events and conferences
Team Player:
Knowledge transfer to Functional consultants + Reporting on outreach outcomes + Processes oriented with a focus on sales intelligence through feedback + Working with departments to maximize efficiency of processes.
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