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Role Overview:

The Partnership Associate will focus on nurturing existing partner relationships and identifying and onboarding new partners to strengthen Marmeto’s ecosystem. This role is critical for expanding strategic alliances and driving mutual growth.

Key Responsibilities:

• Manage and nurture relationships with existing partners, ensuring alignment and mutual growth.

• Identify and onboard new partners to expand Marmeto’s network.

• Develop and execute partnership strategies to drive referrals and business opportunities.

• Collaborate with partners to co-create and promote joint offerings.

• Track and report on partnership performance metrics.

• Organize and participate in partner-focused events, webinars, and campaigns.

Requirements

Key Skills and Qualifications:

• Experience in partnership or business development roles.

• Strong relationship-building and negotiation skills.

• Understanding of e-commerce platforms and ecosystems.

• Excellent written and verbal communication skills.

• Ability to work independently and manage multiple relationships.

ROLE AND RESPONSIBILITIES

The primary job of the incumbent is to detail and document all customer-impacting processes.

He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.

●      Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.

●      Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

●      Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

●      Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.

●      Research transactional data to identify anomalies and facilitate process improvement efforts.

● Manage/ Control the overall process depository.

Qualifications and Education Requirements

SKILLS REQUIRED

●      Deep understanding of the Credit Card life cycle.

●      Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

●      2/3 years’ experience in a Credit Card Operations/ Service

●      Highly organized with strong communication, problem-solving, documentation, and presentation skills.

●      Bachelor’s degree preferred, but relevant years’ experience considered.

●      Experience with use case development and testing coordination.

Knowledge of process analysis and process efficiencies.

● Proficiency in Microsoft Word and Excel

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

Location : Bengaluru

Experience: 2 - 4 yrs

Semaai is an Agritech startup backed by the top International VCs. We are on a mission to uplift the livelihood and income of 55 million farmers in Indonesia through a highly trusted network of MSMEs(Toko Tanis) and farmer groups.

Agriculture in Indonesia is one of the biggest untapped opportunities in Asia as it is a $100 Billion economy but one of the least digitised sectors even though the country has the fourth-highest mobile user base in the world. We aim to be the first full-stack upstream solution for farmers and Agri SMEs with a focus on inputs, advisories, and Agri finance.

We are building the Engineering Founding Team @Semaai, and looking for members who are enthusiastic, and love a high level of autonomy.

Milestones:

• Launched our first product (Agriculture Input Products Marketplace) in August’21 in 3 weeks
• Onboarded most of the Central Java distributors on our marketplace
• 20% WOW growth in revenue
• 20% WOW growth of active user base

Link to our product:

• Mobile: https://play.google.com/store/apps/details?id=com.semaai.toko

Who we are:

Semaai's co-founders are ex Entrepreneurs, from Goldman Sachs, World Bank, and Schlumberger, with 30 years of rich experience in the technology, agri-business, and development sector in Indonesia and India.

We might be a right fit if you:

• Have 2-4 yrs of experience in Android development
• More than 1 year experience in Kotlin
• Sufficient experience in Problem solving
• Experience and knowledge of MVVM architecture
• Experience with Android UI themes, styles, and attributes
• Understand the Data Structures
• Startup experience is a plus plus

Why should you join:

• We believe increasing the income of farmers and MSMEs will speed up their upward social mobility
• We want to build products that create a positive impact on this truly underserved segment.
• End-to-end ownership — for any given project, we have one person who is responsible. While they don’t necessarily have to do all the work themselves, it’s their job to make sure all the work gets done.
• Bias towards action — we launch betas and prototypes as early as we can. This helps ensure that we’re building what users want.
• Inclusive culture — a core part of our culture is our commitment to building an actively inclusive work environment that makes Semaai an excellent home for everyone.

**We look forward to working with people who have similar beliefs and goals.

What you’ll do:

• Dedication to keeping the highest quality, maintainability, and flexibility in code by strictly adhering to best practices and guidelines
• Architect and build projects using Kotlin for Android
• Take all Android technical decisions on high level and low level design
• Ensure the best possible performance, quality, and responsiveness of the application
• Work with other teams to solve technical problems
• Work with the founders, user research, and product design to understand users and address their needs.
• Collaborate with other developers to set best practices, and standards for development across the organization and help shape a culture of technology-first product building.

Interview Process:

After a technical screening round, we will have two rounds of technical interviews 45 mins each within 72 hours. The first technical interview will be focused on logical reasoning and CS fundamentals, and the second will be on the basics of android and logical reason. If all goes well, we extend the offer within 48 Hours.

• Has experience of working in a graphics environment, to a brief and delivering to deadlines with some evidence of design management capability
• Familiarity with best practices for graphics and video content on social media platforms (YouTube, LinkedIn, Facebook, Twitter, Instagram)
• Should optimize existing graphics and video content
• Use of Microsoft Office, Dropbox, and G Suite.
• Has advanced knowledge of Adobe Creative Suite (mainly InDesign, Illustrator, Premiere, and Photoshop)

Candidate Specification

• A strong portfolio of illustrations or other graphics.
• A keen eye for aesthetics and details.
• Communication skills.
• A degree in Design, Fine Arts, or a related field is a plus.
• Is self-starting, highly motivated, and hands-on
• Creativity and awareness of current design trends
• Can manage time efficiently, able to prioritize, works fast and accurately to meet tight deadlines