11+ Physical security Jobs in India

Key Responsibilities:

• Make outbound calls to prospective leads and handle callback requests
• Conduct WhatsApp and Email conversations with leads professionally
• Clearly explain Bhanzu’s courses and USPs to parents/students
• Convince potential customers to book and attend trial classes
• Accurately update and manage lead data in the CRM
• Collaborate with team members to optimize the lead conversion journey

Requirements:

• Excellent communication skills in English (spoken & written)
• Ability to engage and build rapport quickly with customers
• Self-motivated with a goal-driven attitude
• Basic computer skills; familiarity with CRM tools is a plus
• Must have a laptop and stable internet connection
• Willing to work 6 days a week (flexible schedule)

About the company we are hiring for

Here, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind that it is looking to add a Customer Success Associate (Spanish

Speaking) to our growing team. We’ve recently built out a new pooled service offering for

our SMB segment and you will be a key asset in developing and executing the strategy. This

is an exciting opportunity for someone with a solid grasp of customer success processes

who’s looking to take their expertise and leverage it in a hybrid model of pooled service and

dedicated service! You’ll serve as the go-to resource for other team members. Retaining

customers ensures it can maintain its foothold as the market leader in the industry

and execute on our aggressive growth plans.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Success Associate, you'll be responsible for:

● Securing annual subscription renewals and upsell opportunities

● Driving customer adoption, retention, and satisfaction for assigned book of

accounts

● Monitoring and reporting on the health and risk of assigned accounts ●

Managing approximately 150-200 accounts at a time

● Analyzing customer performance data and making recommendations to ensure

revenue growth

● Providing thoughtful, empathetic, and personalized email communication postimplementation

● Supporting our internal Customer Success team by fulfilling partner requests in a timely

manner

● Assisting partners in solving technical and strategy related issues ● Providing best

practices and proactive outreach to partners to ensure they are on their journey to

success

● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience

● Being the voice of the customer back to our Product organization, communicate

trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be

successful in this role will be:

● Curious: By nature, you have a knack for learning the ins-and-outs of software

●Going: You love going above and for teammates and customers

●Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

●Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

●Outgoing: You are enthusiastic and confident in your ability to quickly connect

with new people

Now that we've told you what the job looks like, here are the qualifications we're

looking for in a candidate:

● Willing and able to work in the CEST Time Zone

● 1-2 years of relevant customer success/support experience in a SaaS environment ●

Strong communication skills - you have experience explaining technical concepts to

customers in a professional and thoughtful manner

● Experience being customer centric - you have the ability to understand customer

pain points and genuine desire to help our customers resolve issues ● Experience

working with software or the ability to learn a wide variety of tools ● Fluent in

Spanish

• Partnering with internal business owners (product, marketing, edit, etc.) to understand needs and develop custom analysis to optimize for user engagement and retention
• Good understanding of the underlying business and workings of cross functional teams for successful execution
• Design and develop analyses based on business requirement needs and challenges.
• Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, etc.
• Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
• Identify and use appropriate investigative and analytical technologies to interpret and verify results.
• Apply and learn a wide variety of tools and languages to achieve results
• Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.

• 2 - 4 years  of relevant experience in Data science.
• Preferred education: Bachelor's degree in a technical field or equivalent experience.
• Experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
• Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, XGBoost, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, boosting and ensemble methods.
• Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools.
• Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
• Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
• Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE).
• Experience in risk and credit score domains preferred.

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral Youtube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series A funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Come join a passionate team of over 900+ young and energetic members and 3000+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

For more updates, please subscribe to our Instagram handle: https://www.instagram.com/planetspark/" target="_blank">https://www.instagram.com/planetspark/

Job Description -

1. Calling Leads

• Call on parent leads through your CRM

• 60-75 leads are to be called daily

2. Generating trial classes

• Pitch to the parents to take PlanetSpark Trial Class3. Take counseling sessions and convert

them

• Conduct counseling sessions for parents who take trial classes

• Close the sale through a smart and strategic approach

• Generate Revenue (3L+ per month)

Requirements: -

•Hard core sales role hence the candidate must be a "go-getter" who is ready

to take up tough challenges and must have a never say die attitude.

• Deliver sales pitches and convert cold leads into customers/partners.

• High incentive learnability on customer acquisition.

• Candidate must get driven

• Eager to join the sales

Who are we looking for?

A person who is extremely passionate about Business Development, Sales and "Starting Up" in general. The person is going to be a part of a closely knit small team of passionate individuals with a single-minded focus to sell India's first genuinely world-class EdTech products

What are the behavioral attributes that we are looking for?

A keen desire to drive Business Development/Sales for a fast-growing

seed funded early stage start-up.

Important Criteria -

1) Willing to work 6 days a week

2) Willing to work in a Start-up

3) Should be ready to work from the office after 1 month of training

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. Youll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development team and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front-end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design in mind.
• Write technical documentation.

Requirements

• B.E./B.Tech. in Computer Science or a degree in Computer Science background.
• Experience as a Full Stack Developer or similar role (Institute or Organization level).
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery)
• Knowledge of back-end languages and JavaScript frameworks (e.g. React and Node.js)
• Familiarity with MongoDB, web servers, and UI/UX design.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Knowledge of Cloud Platforms like AWS or GCP is a plus.

Responsibilities

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Manage calls and respond to customer’s email
• Provide product and services information to customers
• Approach expected customers and give a presentation on current projects and services
• Research required information using available resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary

Qualifications and skills:

• Proficient in relevant computer applications
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
• Ability to handle the stressful situation appropriately