Opportunity As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics) Responsibilities Be the single point of contact for all your customers from the time they sign the contract. Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised. Understand the customer’s goals, org structure, key challenges, and define their success. Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’. Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team. Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely. Monitor at-risk customer behavior and carry out activities to retain them. Own churn and expansion for all your accounts. Identify opportunities for portfolio growth and contact customers for upsells. Work towards turning customers into advocates of QDC. Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. What you can expect in the next 12 months Within 1 month You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. You should have spent a day at the laundry store to get live hands on experience. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. Start owning the renewal process with the help of peers. Within 3 months You should be able to manage the portfolio assigned with some dependencies on your peers. Should start working towards the identification of possible opportunities in terms of expansion of the accounts. Participate in conversations regarding process refining. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones. Within 6 months You should be able to independently manage the portfolio assigned. Should be able to define the expansion targets for your portfolios. Should be able to add value to the overall process alignment owning some initiatives. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product. Within 12 months Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to success and show improvements. What an ideal candidate looks like At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc. Ability to understand a software product and its nuances very well. Excellent written and verbal business communication skills. Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ready to work during US hours - in future What are we looking for? Attitude Skills Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator Creative Problem Solver Comfortable with huge data and analytics About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Position Description: Our sales professionals focus on face to face sales presentations as they provide our clients an opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business. This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity. The job encompasses complete P&L responsibility of a Branch comprising of 20-30 people. He shall be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve recruiting & managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets. Job Summary: Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status and receivables. Accurately forecasts weekly, monthly, quarterly and yearly revenue streams. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis. Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel. Drive performance incentive structure and sales promotion schemes. Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy. To penetrate all targeted accounts and originate sales opportunities for the company’s products and services. To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team. To ensure systematic follow-up with the client organizations to take the sales pitch to timebound closure. To ensure that all payments are collected as per the company’s payment terms. Ensure adherence to sales processes and requirements. Conduct performance review for his/her team on regular basis.
Branch Manager - IndiaMart Intermesh Pvt Ltd.About IndiaMART:IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform for buyers, who can be SMEs, large enterprises as well as individuals. Buyers typically gain access to a wider marketplace; diverse portfolios of quality products to choose from and tap a one-stop-shop which caters to all their specific requirements, thereby aiding the discerning buyer make well-informed choices.IndiaMART has over 3000+ employees located across 85+ offices in the country, and with customers spanning across 200 nations. Profile:This is a Middle Management level position for the new client acquisition division. This division has around 1000 people and a large network spread across the country. The job encompasses complete P&L responsibility of a Branch comprising of 20 - 25 Direct Sales Resources. He will be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve Managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.Key Responsibility Area : 1. Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. 2. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. 3. Responsible for team training, hand holding and ensuring high retention of team.4. Ensure implementation of training program for skill development5. Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel. 6. Drive performance incentive structure and sales promotion schemes7. Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy Education: Any Graduation and MBA Experience: 3 + years of experience in a sales driven environment
Branch Sales Manager About IndiaMART:IndiaMART is India's largest online marketplace, connecting buyers with suppliers. The online channel focuses on providing a platform for buyers, who can be SMEs, large enterprises as well as individuals. Buyers typically gain access to a wider marketplace; diverse portfolios of quality products to choose from and tap a one-stop-shop which caters to all their specific requirements, thereby aiding the discerning buyer make well-informed choices.IndiaMART has over 3000+ employees located across 85+ offices in the country, and with customers spanning across 200 nations. Profile :This is a Middle Management level position for the new client acquisition division. This division has around 1000 people and a large network spread across the country. The job encompasses complete P&L responsibility of a Branch comprising of 10 - 15 Direct Sales Resources. He will be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve Managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.Key Responsibility Area :1. Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables. 2. Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers. 3. Responsible for team training, hand holding and ensuring high retention of team.4. Ensure implementation of training program for skill development5. Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel. 6. Drive performance incentive structure and sales promotion schemes7. Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy Education: Btech/MBAExperience: 2+ years of experience in a sale driven environment
To appoint Block Sales Manager in their respective Districts. To manage sales operations in assigned district to achieve revenue goals. To supervise sales team members on daily basis and provide guidance whenever needed. To identify skill gaps and conduct trainings to sales team.
We are looking for an experienced B2C / consumer product manager to join our team. He/She will be the owner for various fundamentals backend systems, and its integration with multiple internal and external systems. The person will also own The entire CRM and aim at maximising the customer lifetime value thus revenue - and will be responsible for improving efficiency, and driving business metrics.Manipal Global education is ppioneer and leader in the space of Assessment, learning - distance education.Experience/Skillset/Background- 4+ years of product management experience in B2C product companies;- Excellent problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends- Experience of working with systems with complex business logic, and the ability to deliver data-driven solutions while dealing with large quantities of information and data- Create, democratize and monitor performance metrics regularly and work with a different team to consistently raise the bar- Should have a thorough understanding of data and analytics tools such as Google Analytics, Localytics, CleverTap or MixPanel- Experience of managing all aspects of a successful product throughout its lifecycle- Knowledge of multiple functional areas, such as Product Management, Engineering, UX/UI, Sales, Customer Support.- Understanding of user experience (UX) and business/commercial challenges- Work with QA and Business team to check all the corner cases possible for feature development; manage upgrades and progressive releases for existing products- Ability to interact with the engineering team, understand technical subjects and emerging technologies and their relevance to the product- Ability to communicate findings clearly to both technical and non-technical audiences- Software Development Experience with a good understanding of data, metrics and building models will be an added advantage- eCommerce Product Management Experience is compulsory- Bachelor's degree in Computer Science or equivalent practical experience is a plus.- MBA from Tier 1 college is preferredRight fit for the team- Turn ambiguous problems into solutions accustomed to driving results in a cross-functional environment with little instruction or oversight- Ability to lead in a highly dynamic environment and a willingness to roll up sleeves to get the job done- Desire to work in a fast-paced environment- Hand-on experience, Hustler, and Go-Getter attitude- People Management: Ability to lead, manage; develop teams in a fast-paced environment; should have managed a team of at least 2-3 product managers
Immediate hiring.Started in 2013 by IITians, Hot Cocoa Software is a premium mobile & web application development company. Products created by us have won awards, handled millions of bookings, featured on the App Store and the Play Store, downloaded millions of times, and have received widespread media coverage. We are hiring a Business Development person experienced with sales for Mobile application development and Web application development projects from overseas clients, i.e., the USA, UK, Australia & Middle East.Responsibilities Generate quality leads using digital platforms / Email outreach Handle initial client interaction / Understand clients requirement Talk to clients with confidence and conviction Set up meetings between client and company's practice leaders Identify potential business source or partners for the growth of the firm Identify relevant decision-makers in the prospect organizations Qualifications 0 to 3 years of experience in Web apps & Mobile apps projects acquisition & closing Excellent verbal and written skills, and the ability to talk to clients with confidence and conviction Data handling and use of lead generation tools Sound technical knowledge of Web and Mobile technologies trending today Additional Details 5 days working MacBook Air will be given for official purposes
We have requirement of Sales executive for Delhi NCR Region with minimum of 1 year of experience in Field Sales.The salary offered would be best in the industry.
Position : Business Development ExecutiveRole: The role holder will assist Liquintel with its business development function and will be primarily responsible for signing up new client accounts. Must ensure overall customer's satisfaction and productivity, through efficient supervision of the flow of requirements, timely and quality delivery. Responsibilities: Will be responsible for managing the sales and marketing function and business development process for IT services. Build and Collate target customer lists from internet, social media, networking events, personal network, digital marketing and research. Reach out to such target customers and track through lead generation to opportunity to deal closure. To acquire new corporate clients mainly outside India and meet set monthly goals. Establish 1st level connection especially in digital technology, big data and Information Management and cloud. Keep in regular contact with prospects. Keep track of market place dynamics and be updated of trends & changes. Industry research on companies/sectors that are currently empaneling vendors for Hiring & Staffing. Building relationships with New clients/vendors/sub-vendors. Prepares proposals / carry our all presales work for qualified opportunities Desired Profile: MBA Marketing 6 months to 2 years of experience in business development, sales, marketing and account management for niche technology services companies Experience in Lead generation, validation and conversion. Experience in managing complex sales cycles in the technology and consulting space. Should have inside sales experience as well. Exposure working with European countries will be preferred. Experience in creating / modifying the service portfolios / collaterals and creating proposals suiting the purpose. Experience in Digital marketing will be added advantage. Ability to create & make business presentations to senior management. Excellent communication skills. Self-starter and has good listening skills. Self-Motivated, team player, action and results oriented. Strong Time Management skills, Well-organized and good reporting skills. Maintain fruitful relation with the new or existing clients. Possessing Excellent Interpersonal skills.
Hiring Inside sales Manager||Day shiftRole: Inside Sales Manager/Senior Inside Sales ManagerResponsibilities:- New customer acquisition- Generate revenue by developing, maintaining customer relationships and positioning our courses Should have fair exposure to CRM Responsible for improving business sales by collaboration, market analysis and competitor analysis - Should be good in up & cross selling Demonstrate initiatives for refinement & strengthening of existing product.- Regular follow up with new and existing customersEligibility Criteria:- Willing to work in US / UK shift. Should have good communication skills. Desired Skills :- 2-5 years of experience in Inside sales/telesales experience in a B2C environment with excellent communication skills, enthusiastic go-getter and willing to meet targets.- Consistent track record of achieving sales target (monthly/quarterly), preferably from Education industry background. - Experience in selling software products/services in the past preferred.What we offer:- Salary best in the industry : Upto 7LPA(fixed) + Unlimited incentives- Perks of the job include great compensation, a fun workplace, even more fun colleagues.Contact us on 6362914338,
Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)
Exp:0.6-2.5 Years Location : Bengaluru Skills : 1.Must have Good Communication & Presentation skills 2.Need to have Experience in Sales and Marketing 3.Need to work on target oriented 4.Responsible for monthly revenue generation 5.Cold calling 6.Need to have convincing skills Interested kindly share your resume
The duration of this internship is _1___ months.
Headout is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. Our revenues have grown 6x in the last year and we are backed by some of the finest investors in Silicon Valley.The RoleAs a key member of our Global Business Development team, you will structure, negotiate and execute partnerships designed to expand and grow the reach of the Headout brand. We are seeking an all-around BD athlete who can also take on a broad range of responsibilities. These include everything from negotiating important supply partnerships to generating local consumer insights to executing a local partner-driven customer acquisition strategy. This is a very entrepreneurial role and reports directly to the Founders.The ideal candidate will have experience in closing deals with both SMEs and large corporations and possess exceptional communication, EQ and problem-solving skills. You need to be comfortable interacting with all levels of an organization. Above all, we are looking for someone who has a proven ability to hustle, get things done, close, his goals, and think outside the box.What will you do?- Develop a BD plan and strategy and lead cross-functional execution of defined business milestones and metrics- Identify and close new partnerships for Headout to improve our supply in target segments- Extend into account management and implementation- Be the point of escalation, internally or externally, for partner support and any related issues- Proactively map and assess key players within targeted segments of the experiences ecosystem, and execute a strategy to continually engage with leaders in these segments- Stay on top of competitive trends and developments within the industry with special focus on the markets you manage- Advocate for critical product feature development to help accelerate partner growth and utilization- The track, analyze, and communicate key metrics to internal and external stakeholdersWhat are we looking for?- 4+ years business development experience, preferably in e-commerce, travel or software businesses- Owned revenue and/or BD goals in prior roles, and have a track record of meeting or exceeding these goals- Excellent judgment, positive attitude, hustle and demonstrated history of success- Strong interpersonal skills which allow you to build trust and personal relationships with partners- Ability to manage cross-functional coordination (local operations, public affairs, finance, legal) required to implement deals- Prior experience with operating in a very entrepreneurial environment where you had little direction and had to define goals and generate results- Strong intellectual curiosity, and an ability to synthesize large amounts of information quickly- Comfortable with frequent travel
Job Summary : The Business Development Executive will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The Business Development Executive will research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed; and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue. This is a full-time role, based in Gurgaon. The office location is in 808, Tower B4, Spaze i-Tech Park, Sector 49, Sohna Road, Gurugram , close to Omaxe City Centre Mall Gurgaon . Responsibilities: Identifying new sales leads Pitching products and/or services Maintaining fruitful relationships with existing customers Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals. Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences Developing sales goals for the team and ensuring they are met Training personnel and helping team members develop their skills Required background: Bachelors degree is required. Experience in project management and/or sales. Strong communication and IT fluency Creative talents and the ability to solve tough problems In-depth knowledge of the e-commerce industry and its current events The ability to handle pressure and meet deadlines Skill in prioritizing and triaging obligations Attention to detail Excellent time management and organisation High attention to detail and a focus on fact-based decision making. Send in your resume and current job details (CTC/Notice period) to email@example.com / firstname.lastname@example.org
Company Brief: HiPower Support Centre is a premium English language contact center that has been providing business process outsourcing solutions and services to hi-tech global customers for over 14 years. Our Indian Management Team with guidance from American experts, provide the best support to organizations around the world. We have over 1400 people servicing customers worldwide Role Brief: Handling game based queries for US based customers, through email Comprehend the customer requirement well & suggest apt resolutions Ensuring maximum Customer Satisfaction on every query Candidate Preference: Education – Any Graduate or plus two Desired Experience 0 to 5 yrs Desired Skills : Should be flexible to work in night shifts. Excellent written communication skills Good reasoning and analytical skills Good typing skills Basic computer knowledge Exposure to strategic game(mobile) would be preferable Benefits Salary - 18k to 26k gross Performance based incentives Free Food Free transportation Housing / Conveyance allowance Medical Insurance
• Perform market research and segmentation through primary and secondary sources by collecting data and information on the internet, phone calls, E-mail surveys and any other means. • Generate leads, active selling and closure of deals through the targeted selling of company's product and services to key stakeholders in major infrastructure & utility companies, mining corporations and public service units. • Understanding client requirements and how current drone solutions can benefit their processes with little or no adaptation/change. • Quantify gains in terms of time and capital for a use case or a particular requirement of the client. • Constantly engage with and endorse evolving drone solutions to existing and repeating clients, follow-up, stay in touch and repeatedly push for bigger deals as a part of the engagement process. • Build an inside sales team and guide the team members to meet their individual sales targets. • Guide customers on service selection & product related services. • Good communication and proposal writing skills that ensure terms are clear, concise and watertight.
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
Sr Financial Planners/Wealth Manager – Key Skills Candidate must have hands on experience and knowledge of financial advisory and wealth management (Minimum 2 years). Should have thorough knowledge of equity markets, debt market, economy outlook and various wealth products. Should possess excellent communication and interpersonal skills. Should have analytical approach to advice clients. Should be tech savvy to use tools for related functionalities. Should possess exceptional organizational skills. Job Description - Acquisition of elite class, UHNI customers via seminars, webinars and corporate tie-ups. Research and analysis on current portfolios and prepare review strategy and plan for existing clients. Analysis and create indepth Financial Plan and cash flows on the basis of client’s goals, risk appetite, time horizon etc. and increase Financial planning penetration in existing as well as new clients. Manage business budgets, client acquisition and customer satisfaction. Provide consultancy relating to Financial Planning, Tax Planning, Retirement Planning, and Investment Planning, Estate Planning and other incidental and allied services.