Job Description Position: Network Engineer L1 (CCNA Certified) Job Location: Ghansoli - (MBP) - Navi Mumbai Experience: 2-5 years Type of Employment: Fulltime Company: Brennan IT - (Australia's Leading No .#1 Managed Services Provider) Website: www.brennanit.com.au Rotational Shifts after every 2 weeks. Position: Purpose of Role To provide 1st level technical support to Brennan Voice and Data clients, Brennan IT engineers and staff. To coordinate, collaborate and escalate incidents within established timelines with Level 3 engineers, Carriers and Suppliers. To ensure all contracted levels of performance are achieved and SLAs as agreed are met. Will be responsible to continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings. Key Responsibilities Your activities and duties may include but not limited to: Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services Responsible for improving performance for the customer network, devices and services Responsible for cross functional coordination to resolve internal and customer related issues Maintaining internal and customer communication during the ticket resolution Escalating issues to next level as per define procedures Responsible for documentation of customer network and updating internal knowledge database Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any. Creation of MOP/SOP and responsible for change management Assist is creation of Root Cause analysis (RCA) Adherence and compliance to the defined processes and tasks assigned Training and Mentoring Level 1 network engineers and other staff as necessary Key Competencies Essential 2 to 5 yrs. of experience in technical network support role preferably in Managed Services or Telecom provider environment. Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols) Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.) Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.) Good knowledge on GRE, IPSEC VPNs, NAT/PAT Good knowledge on MPLS, QOS and other advanced network technologies Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos) and wireless technology (Cisco Meraki) etc. Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc. Experience in supporting international clients Willing to work in shifts Desirable Experience in working with managed services or telecommunication provider ITIL Service Management Foundation accreditation Knowledge on Voice technology Key Qualifications Essential Bachelors Degree or relevant experience & proficiency CCNA Certified.
BETSOL is a Product Engineering and Managed IT Services company based out of Denver, Colorado. We specialize in Application Development, DevOps, Quality Assurance, Business Intelligence, Help Desk, Infrastructure Management, and Contact Center. Our success is recognized with association awards and a net promoter score that is 2x the industry average. We take pride in our thought leadership and rapid growth.
Technology skills: o Strong routing and Switching skills. o Hands on experience around IOS, IOS-XE software. o Working knowledge and experience in BGP, OSPF, ISIS, IP/MPLS, QoS, IPv6, Multicast is a must. At minimum CCNP R&S, SP level knowledge desired. • Working knowledge of following products: o 7200, 7600 and lower end enterprise branch routers o ASR1K & ISR 4000 o Catalyst 4500, 4900 6500 series switches and other low end branch switches will be upgraded to 2900, 3600, 3850 series switches - At least 6+ months experience in handling migration windows. Should have handled the following activities: o Understand the design per site o Translate the same to NMP (Migration plan) o Develop MOP o Execute windows independently Mandatory Skills Support/implementation experience on Cisco routers and switches. Experience in handling migration windows.
Calsoft is an aggressive, fast growing company with an average growth rate of 30% per year for the last few years. We are 500+ employees strong product engineering company focusing in storage, networking, virtualization and cloud space based out of Pune. We help companies build cutting edge innovative products of the future. Some of the paradigm-shifting technologies that we worked on in last few years are virtualization, flash storage and SDN. Our clients include IBM, Hitachi, vmware, isilon, Cisco among others. Working for us can help revitalize your career by learning new technology areas of the future. Calsoft has doubled in size in the last couple of years and is working with at least 8 out of the 10 largest storage companies in the world. With similar growth projected in the next year and our client base expanding, we are looking to hire the next generation of engineering talent who will help drive our future. For more information visit www.calsoftinc.com