4+ Quality management Jobs in Mumbai | Quality management Job openings in Mumbai

Role Overview

We are seeking an experienced Manager - Quality Control with 5-10 years of experience in brand jewelry

manufacturing. The ideal candidate will have a strong technical background, people management skills, and

direct experience handling customer interactions. This role demands a thorough understanding of jewelry

processes, quality control methodologies, and technical specifications.

Location: Andheri East, Chakala, SEEPZ

Compensation: ₹15 to ₹18 LPA

Day to Day-Key Responsibilities

 Lead and manage the quality control department, ensuring all jewelry production meets the highest

standards.

 Oversee customer interactions for the past 5 years, managing client expectations and addressing

quality concerns directly.

 Apply Quality Control (QC) tools to monitor and improve the production process.

 Ensure compliance with jewelry specifications, including the use of CAD models, CAM, and four-

view designs for accurate product realization.

 Supervise the entire jewelry manufacturing process, including setting tools, polishing, buffing, filing,

and other related activities.

 Identify and address rework and rejection areas in production and prepare Corrective and Preventive

Action (CAPA) plans.

 Train and mentor team members in QC tools and methodologies.

 Work collaboratively with production, design, and customer service teams to ensure all jewelry

products meet design specifications and customer requirements.

Qualifications

 Engineering Graduate or equivalent qualifications in a related field.

 5-10 years of experience in brand jewelry manufacturing, with a strong background in Quality Control.

 Proven experience handling customer interactions in the last 5 years.

 Certification or training in Quality Control tools is preferred.

 Strong understanding of the mechanicals, CAD/CAM, and specifications of jewelry designs.

 Expertise in all jewelry production processes, including setting, polishing, filing, and tool usage.

 Excellent communication and people management skills.

Skills & Competencies:

 Proficient in CAD/CAM software and able to interpret technical design specifications.

 Strong problem-solving abilities with a focus on quality improvement and process optimization.

 Able to lead and motivate teams effectively.

 Capable of preparing and implementing CAPA plans to minimize product rework and rejection.

• Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
• Ensure coaching & feedback is done for team members to improve overall customer experience
• Should have an eye for detail & report non-compliance in audit findings
• Good command in MS Excel

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.