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Quality management Jobs in Mumbai

4+ Quality management Jobs in Mumbai | Quality management Job openings in Mumbai

Apply to 4+ Quality management Jobs in Mumbai on CutShort.io. Explore the latest Quality management Job opportunities across top companies like Google, Amazon & Adobe.

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Valuepitch

at Valuepitch

16 recruiters
Shreyasi Sen
Posted by Shreyasi Sen
Navi Mumbai, Koparkhairane, Mumbai
2 - 6 yrs
₹2.4L - ₹4.2L / yr
Communication Skills
Client Servicing
Customer Service
Quality management
bgv

Job description

Work with clients in support of new business opportunities, client service, and internal team communication

• Understanding client queries on features and issue , coordinating with internal team members.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations

• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.

skill:

Strong Written and verbal communication

Job Types: Full-time, Permanent


Preferably Male candidate from BGV field.

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Onsite

at Onsite

1 recruiter
Prajakta Pawar
Posted by Prajakta Pawar
Mumbai
2 - 10 yrs
₹2.5L - ₹5.2L / yr
Quality audit
Quality management
call monitoring
Quality improvement
Total quality management
+1 more
  • Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
  • Ensure coaching & feedback is done for team members to improve overall customer experience
  • Should have an eye for detail & report non-compliance in audit findings
  • Good command in MS Excel
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Leading BPO
Agency job
via Etaash Consultants by Harsitha Anandkumar
Mumbai, NCR (Delhi | Gurgaon | Noida)
8 - 10 yrs
₹15L - ₹15L / yr
Quality control
Quality management
Quality improvement
Qualitative research
Quality audit
+3 more

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

 

Key Skills

 

  • Ability to motivate and inspire new & existing Team mates
  • Must have a strong eye for detail and a thorough understanding of client expectations
  • Must display positive energy, service oriented attitude towards all teammates.
  • Strong managerial, organizational, prioritization and leadership skills
  • Solid language fluency required (enunciation, clarity and professionalism)

 

Job Description:

 

This role is responsible for:

  • Client interactions
  • Manage and develop improvement plans in liaison with other department(s)
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members.
  • Manage Quality Team member and help them in performance improvement
    • Effective resource utilization
    • Meeting & exceeding defined KPIs
    • Able to motivate team members
    • Initiate KPI projects, Automation project, CJMs

 

  • Initiate metric improvement activities/projects
  • Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
  • Assures effective process and policy mechanisms are in place
  • Develops and assures compliance with the Service Level Agreements between internal and external customers
  • Assures confidentiality and integrity of data
  • Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
  • To oversee risk management activities across the Program
  • Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
  • Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
  • Create and manage all reporting requirement for the program for both internal and external requirements
  • Coach Technical Support Executives on the evaluations done
  • Run analysis on contact evaluations and highlight trends
  • Coach agents based on evaluation trends to improve their technical capabilities
  • Use trends to identify training needs and developing action plans
  • Help technical support executive to understand appropriate troubleshooting approach
  • Participate in calibration sessions with Quality/Operations
  • Maintain current understanding of program strategies
  • Support management focus on review of key drivers, metrics and operational processes that drive KPI results
  • Demonstrate commitment to program internal customer satisfaction

 

 

 

 

 

 

Desired Candidate Profile:

  • Graduate or post graduate degree/diploma (10+2+3) in a any stream
  • Excellent command over English (Verbal & Written)
  • Min 2 years as Quality Sr. Manager / or director role with domain expertise
  • Min 6 - 8 years of overall experience in Quality function
  • Minimum 8 - 10 Years of total Experience in handling BPO business
  • Basic Computer skills required
  • Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
  • Should have basis knowledge on statistical knowledge

 

Technical Competency

Ideal Hiring Competencies

Excel Skills

Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys

Analytical Skills

•Breaks down concrete issues into parts and synthesizes succinctly.
•Collects and analyses information from a variety of appropriate sources.
•Identifies the links between situations and information.
•Sees connections, patterns or trends in the information available.
•Identifies the implications and possible consequences of trends or events.
•Draws logical conclusions, providing options and recommendations.
•Analyses complex situations, breaking each into its constituent parts.
•Recognizes and assesses several likely causal factors or ways of interpreting the information available.
•Identifies connections between situations that are not obviously related.

Six Sigma BB

BB Certified

Presentation Skills

Ability to explain the concepts of various trainings like Lean, 6 sigma, etc

Decision making skills

Should be able to take control of situations and arrive at quick decision to counter issues/problems

Behavioral Competency

Ideal Hiring Competencies

Result orientation

Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results

Influence

Adapts rationale to influence others

Client Focus

Identifying and responding to current and future client needs; providing service excellence to internal and external clients

Continuous Learning

Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance

Conflict Management

Preventing, managing and/or resolving conflicts

 

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Ekahal

at Ekahal

2 recruiters
Manan Vora
Posted by Manan Vora
Mumbai
2 - 5 yrs
₹4L - ₹6L / yr
Team Management
Project Management
Quality management
User Interface (UI) Design
User Experience (UX) Design
+1 more

The Project Manager role we're looking for will manage key client projects. The responsibilities include the coordination and completion of projects on time within budget and within scope.
Oversee all aspects of projects.
Set deadlines, assign responsibilities and monitor and summarize progress of project.
Prepare reports for upper management regarding status of project.

Lead and direct the work of others.
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

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