11+ Facilitation Jobs in Delhi, NCR and Gurgaon | Facilitation Job openings in Delhi, NCR and Gurgaon
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We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
-
Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
Hiring: Content Writer – Leading Supplements Brand
We are looking for a creative and detail-oriented Content Writer to join a leading supplements manufacturer in Noida, Sector 63. If you have a passion for storytelling, brand building, and digital content, this role is for you!
📍 Location: Noida, Sector 63
🏢 Work Mode: On-site
💰 Salary:
- Junior Profiles (1-3 years): ₹30,000/month
- Mid-Senior Profiles (4-8 years): Up to ₹60,000/month
Key Responsibilities:
- Create engaging content for websites, blogs, social media, email campaigns, and product descriptions.
- Develop SEO-friendly content to enhance online visibility and drive organic traffic.
- Collaborate with designers and marketers to execute high-impact campaigns.
- Stay updated on industry trends to ensure content remains fresh and relevant.
- Maintain consistency in brand tone and messaging across all platforms.
Requirements:
- Proven experience in content writing, copywriting, or content marketing.
- Strong command of English with exceptional writing and editing skills.
- Experience in SEO writing, keyword research, and digital marketing strategies.
- Ability to craft compelling narratives that resonate with the target audience.
- Prior experience in D2C, FMCG, or e-commerce industries is a plus.
📩 Apply now and be part of a fast-growing brand shaping the future of supplements!
HTML/CSSRole Description
This is a full-time remote role for a SFMC Developer at Cloudsheer. The SFMC Developer will be responsible for implementing projects, optimizing performance, and ensuring reliability in digital solutions. Day-to-day tasks include coding, testing, and maintaining Salesforce Marketing Cloud platforms.
Qualifications
- Proficiency in Salesforce Marketing Cloud (SFMC) development
- Experience in coding, testing, and maintaining SFMC platforms
- Knowledge of SQL, AMP script, and HTML for SFMC implementation
- Understanding of digital marketing strategies and automation
- Strong problem-solving and analytical skills
- Excellent communication and collaboration abilities
- Ability to work independently and in a remote team environment
- Bachelor's degree in Computer Science, Information Technology, or related field
Company: MyOperator
Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
Software Test Engineer (Manual & Automation)
We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.
Responsibilities:
1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products
2. Identify, record, document thoroughly, and track bugs
3. Perform thorough regression testing when bugs are resolved
4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle
5. Investigate the causes of non-conforming software and provide solutions
Requirements:
1. Bachelor's degree in Computer Science, Engineering, or related field
2. 2-3 years of experience in software testing in both manual & automation
3. Strong knowledge of software QA methodologies, tools, and processes
4. Experience in writing clear, concise, and comprehensive test plans and test cases
5. Hands-on experience with both white box and black box testing
6. Experience working in an Agile/Scrum development process
7. Experience with performance and security testing is a plus
8. Strong analytical and problem-solving skills
9. Excellent communication and teamwork skills
- Drafting, reviewing and negotiating of customer/subcontractor agreements in a wide range of industrie.
- Extensive experience with vetting, drafting and negotiating master service agreements, subcontractor, non-disclosure agreements, statement of works, change orders etc.
- Well versed in local commercial and corporate law with global outlook.
- Collaborate with various business functions in connection with driving deal negotiations.
- Post signing contract management, including amendments to existing contracts, business team support and counsel
- Train the other legal team members on negotiation/drafting skills
- Managing, mentoring and leading team members.
- 8+ years of law firm experience with a mid to large size law firm or IT company or similar industry with a focus on general corporate law. An understanding of IT and IT sourcing contracts a plus
- Strong knowledge and experience in negotiating high value commercial contracts. Candidate should possess experience in handling international clients and exposed to international laws
React.js
AngularJS (1.x)
Angular (2+)Location Delhi NCR
Opening Immediate
Search Context
Over 1.8 billion non-salaried informal sector workers globally, and roughly 700m Indians are
not eligible for pension or other social protection benefits. Without an urgent and effective
response to pension exclusion, they face the grim prospect of extreme poverty for over 20
years once they are too old to work.
pinBox is the only global pensionTech committed exclusively to mass-scale digital micropension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model and
a simple and intuitive UI/UX to make access to regulated pension, savings and insurance
products easy and simple for non-salaried informal sector workers. We're working actively
with governments, regulators, multilateral aid agencies and leading financial inclusion
stakeholders in Asia and Africa. The pinBox model is already operating in Rwanda, Kenya
and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and insurers
use our pensionTech to build a mass market for their products beyond their traditional agentled customer base. Banks, MNOs, cooperatives, MFIs, fintech firms and gig-platforms use
our plug-and-play pensionTech to instantly offer an integrated social protection solution to
their clients, members and employees without any new investments in IT or capacity
enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
pinBox is looking for a web-developer with UI-UX design expertise who is deeply passionate
and capable about using web and mobile platforms to deliver retail solutions at scale.
The Web-developer and UI-UX designer will be expected to
1. Take broad, conceptual ideas and translate them into high-quality UI-UX design solutions
through wireframes, process flow diagrams, storyboards, visual and graphic designs,
site maps, and prototypes across various devices and platforms,
2. Maintain and optimize the pinBox corporate and product websites for functionality while
maintaining a balance between functional and aesthetic design,
3. Prototype and design UI-UX for new features and work with the product manager and
backend developers to implement, test and deploy the features to production,
4. Optimize the pinBox India and global websites and applications for various screen sizes
and web browsers,
5. Implement design solutions based on an assessment of user familiarity with app design
elements such as hamburger menus, hover items, long presses, swipes, etc.
6. Use a combination of quantitative and qualitative research methods to understand user
behavior and improve usability and UI/ UX of our applications based on the analysis,
7. Ensure all new features or web pages are in line with the pinBox brand identity and
position, and
8. Conduct ongoing research and use analytics tools to better understand user behavior
and how our core target demographic interacts with our web and mobile applications.
The ideal candidate processes
1. At least 4 years’ experience working as a frontend web developer / designer for retail
platforms (preferably for retail financial services) with UI-UX specialization,
2. Proficiency with web markup, including HTML5, CSS3 and Bootstrap,
3. Proficiency with client-side scripting and JavaScript frameworks, including jQuery,
4. Working knowledge of image authoring tools such as Gimp or Photoshop,
5. Experience working on a JavaScript framework such as ReactJS or Angular,
6. Understanding of SEO principles and implementation,
7. Critical thinking and problem-solving skills, and
8. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
function effectively and proactively under tight deadlines.
Python
Amazon Web Services (AWS)
React Native
KubernetesWhat you will do:
- Customer Oriented: Being obsessed with providing the highest quality product and experience to the customer.
- A Go-Getter: Being a highly driven individual who goes that extra mile to deliver an outstanding product to the business team.
- Analytical and a Problem Solver: Understanding the needs and requirements and accordingly conceptualizing and designing solutions for the problems.
- Data Driven: Maintaining a track record of data driven decision making
- Adaptable: Demonstrating the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
- A Technology Geek: Being fanatical about technology and always on the look-out for newer and better ways of building solutions
- A Team Builder: Being a thoughtful interviewer/ mentor who constantly raises the bar for excellence. Mentoring and coaching tech talent to become tomorrow’s leaders, ensuring each new hire be significantly better than the team to raise the collective bar.
- A Visionary: Complementing product and design leadership with finding the right solution to the problems company is trying to solve for tomorrow.
- Entrepreneurial Mindset: Aligning our cross-functional teams to design and develop products aligned with our ambitions and strategy.
What you need to have:
- Good to have Bachelors/ Masters in Computer Science or a related field from IITs/ NITs/ BITS Pilani or other premium institutes
- 7 + years of overall experience with 2 to 5 years of people management experience as an Engineering / Software Development Manager
- Experience with managing people and projects is a must
- Expertise in J2EE server technologies
- Experience with web technologies and microservices architecture, Java, Linux, Apache, MySQL, solr, memcache, redis, javascript, ajax etc.
- Experience with high performance websites catering to high daily traffic is a plus
- Excellent teamwork skills, flexibility, and ability to handle multiple tasks
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
- Exceptional design and architectural skills
- Some of the technologies/frameworks that we work on - Microservices Architecture, Python, Rest/gRPC, Node.js, MySQL, Postgres, AWS, ReactJS, React Native, Kubernetes
Company is a Software Product House operating in the Contac
Java- Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.
- Interface with client business/technical teams to understand complex requirements.
- Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).
- Resolve technical issues.
- Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.
- Ensure quality of project implementation deployed.
- Provide technical guidance to projects/programs for complex components of a multiple technology suites.
- Ensuring documentation of the complete project architecture.
- Lead actions to determine root cause of problems and drive resolution.
- Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
- Leads work groups that are responsible for software development.
- Ensure that all components of the technical architecture are properly integrated and implemented by the development team.
- Coach the technical team in the development of the technical architecture and help them solve challenging technical problems
- Provide technical support and technical quality control throughout all stages of the project.
- Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.
- Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis
- Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.
- Identify high-potential team members for next level positions and creating learning and development plans for them.
- Enable strong process in place and reducing dependencies on individual.
Technical Skills and Qualification
- Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.
- Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
- Adaptability and willingness to learn new tools and applications.
- Should be comfortable for 40%-60% coding.
- Able to convert requirements into executable code
- 9 to 12 yrs experience
- Qualification: BE/B-Tech /MCA or any equivalent degree
Desirables
- Excellent written and verbal communication skill
- Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal
- Demonstrated ability to work collaboratively across project teams.
- Having Analytical and problem-solving
- Ability to translate complex requirements into functional and Technical architecture
- Experience managing the technology aspect of multiple complex projects
- Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task
- Willing to take ownership and being accountable.
- Openness, communicates honestly, openly, and consistently.
- Positive Attitude encourages a positive rather than negative viewpoint.
- Integrity maintains the highest standard of personal conduct in performing all duties.
- Should be a good listener.
- Dependable, can be relied upon to get the job done.
- Able to avoid mistakes that could/should be anticipated.
- Should be able sense and grab the opportunities to innovate and improvise.
- Very high competence in presentation skills.
- Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc.
- Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues
- Able to communicate the org level vision to the team effectively
Android DevelopmentJavaWe are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience on Android.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.
We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively. Ensuring code quality and timely releases are of course critical needs of the role.
Requirements:
- 2+ years of software development experience with 2+ years’ experience in Android development.
- Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
- Passionate about writing high quality code.
- The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.
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