Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes
•Team handling experience at least 20 People. Define project schedules, allocate resources and monitor progress • Align project objectives with company goals, and make sure project team is clear on objectives • Deliver and install technology solutions • Help project team with the design and development tasks • Lead process of issue identification and resolution • Manage risk tracking process • Monitor and manage scope • Create, manage and monitor project related documents such as Project Charter, Project Plans, minutes of the meeting, Issue tracking document • Work multiple projects simultaneously • Foster partnership with customers/stakeholders/internal team • Initiate project kick off meeting with internal and external stakeholders • Deep knowledge of Agile Methodologies • Conflict resolution experience • Steering change request meetings with clients and internal team • Four or more years project management experience in IT Mobile and Web applications • ITIL or ITSM certifications preferred. PMP certifications is a plus. • Detail-oriented • Thrives in collaborative and team environment • Excellent communications skills, with customers, team and stakeholders • Business & IT strategy experience • Customer-focused mindset • Knowledge of related software tools such as JIRA, Microsoft Project, Outlook • Ability to work in multiple time zones
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ArisGlobal (AG) is a leading Software Product Development Company in Lifescience &amp;amp;amp;amp;amp; Pharmaceutical space. &amp;bull; As global leader, AG extends software solutions to Life Sciences, Pharmaceutical, Biotech, Medical Devices and Clinical Research Organization (CRO) markets. &amp;bull; AG is headquartered at USA (Connecticut) with offices at UK, Europe and Japan and Development Centre in Bangalore, India. &amp;bull; AG has pioneered advancement of Drug Safety, Pharmacovigilance, Regulatory Compliance, Medical Information and Clinical Trial Management software. &amp;bull; A veteran organization with over 15+ Years expertise and 170+ satisfied Customers, ArisGlobal caters to the needs of World&amp;rsquo;s Largest Pharma, Bio-tech and Life Science Organizations. &amp;bull; During 2006, AG entered into a strategic alliance with ERP global giant, SAP towards providing innovative solutions to its customers through the NetWeaver technology. For more details on ArisGlobal, visit our website www.arisglobal.com ArisGlobal is currently seeking talented Software professionals to partner with us in achieving ambitious growth plans chalked out for the coming years.