ITIL Jobs in Bangalore (Bengaluru)

Eastvantage is looking for Network Security Engineers to join our team in deploying and supporting today's advanced internet technologies.

Roles and Responsibilities:

• You will work with fellow support engineers to assist the business stakeholders to tackle and debug product and network issues.
• You will analyze, configure and fix core, distribution, access layer switches and networks.
• You will tackle wireless, security, switching, and other various network-related issues.

Requirements:

The desired candidate should have below qualifications:

• Should be Graduate/Diploma in Technical field.
• Should have min 2 years of experience.
• Should have the technical and analytical skills to solve product and network problems of moderate to high complexity.
• Strong networking and in-depth knowledge in switching and routing technologies.
• Should hold current Certification; CCIE Routing and Switching or CCIE Enterprise Infrastructure"
• Desirable if you have also also passed; Enterprise Networks SDA, SDWAN, and ISE Exam for SEs 500-470
• Should be proficient with networking tools such as Traffic generators, Sniffers, etc.
• Should have experience supporting and configuring medium to large enterprise LANs.
• Knowledge of SDWAN, WAN Optimization, and Cloud Computing (AWS, Azure, Google)
• Have experience in creating network documents and flow diagrams
• Strong knowledge of Routing Protocols such as BGP, OSPF, ISIS, EIGRP and MPLS.
• Knowledge of Windows, Linux
• Knowledge on ITIL process
• Excellent verbal communication

About Eastvantage:

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years.

We invite you to navigate through our site to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story!

Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product, and maintain a pool of highly-experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities and opportunities for customisation to meet business need.  

Peacock Engineering have introduced recently a full 24x7x365 support facility for its customers. This has previously been handled by an on-call Rota only dealing with high priority (P1) incidents. The volume of this workload and the requirement to provide this facility for all priorities of incidents has dictated that the on-call Rota is no longer sufficient and a new 24x7x365 facility will be implemented in our Bangalore, India office.

The role of an Application Support Consultant is to take calls from the 1^st Level support desk, log those calls in our service desk application, perform diagnostics to ascertain the root cause of the call and then find a solution that is acceptable to the customer – communicating with the customer throughout. Should escalations be required, there will always be at least one manager on call and contactable by telephone.  The nature of these calls may vary, but are likely to be categorized as one of the following: -

• Software bug
• User error
• Administrative requirement
• Infrastructure error
• Invalid data
• Configuration error
• Middleware error
• Lack of understanding
• Change required

Whilst a general understanding and appreciation of IT aspects such as networking, server infrastructure, software, data manipulation and applications is essential, full training will be given on the specific tooling and applications required, together with the processes needed to perform efficient diagnosis and resolution.

As the service grows, it is envisaged that the responsibility of additional applications and technologies will be added with additional training given.

• To receive, troubleshoot and resolve 1^st and 2nd level support queries.
• To log, prioritise and correctly process incoming issues through the ticketing system, adhering to contracted response and resolution times.
• To undertake 1^st and 2nd level diagnosis, triage and troubleshooting on technical issues, working with the 1^st Level support desk to gather all relevant information and circumstances around the issue.
• To escalate up to 3^rd level consultancy all issues requiring higher technical involvement.
• To carry out requests on clients’ systems such as password reset and permissions changes, amending distribution lists, running, and setting reports, etc.
• To keep in continuing contact with the 1^st Level support desk regarding open tickets and issues.
• To communicate frequently and effectively with colleagues and management in the UK to report actions, progress, issues, and take part in the daily call.

• Very high level of spoken and written English
• Understanding of infrastructure principles
• Servers
• Networking
• Middleware
• Tooling
• OS
• Database
• SaaS
• IT security principles
• High level of customer service with the attitude of ensuring customer satisfaction through every customer interaction
• A thorough, detailed and analytical approach to problem solving
• The ability to work with other team members to ensure continuity but also (given the shift structure) the ability to work alone and remain productive and focused
• Understanding the principles of incident priorities, SLAs and contractual obligations
• Ability to work under pressure and under tight deadlines whilst remaining calm and communicative
• A good listener to understand the customers concerns without making assumptions and to ensure the customer feels supported

Skill Requirements - Preferable:

• ITIL v4 foundation certified
• Experience of working in product support environment
• Good to have exposure to IBM Maximo
• Good to have exposure to Click Scheduling application
• Understanding of IBM ACE
• Understanding of IBM MQ series
• Understanding of DB2 administration
• Hands-on SQL
• Windows Server administration
• Incident Management (Preferable ServiceNow)

Person Specification/Attributes:

• The ideal candidate will have come from an educational background to degree level in an IT discipline and have a good all-round understanding of ITIL concepts.
• He/She will see themselves as a problem solver with the attitude of never giving up but knowing when to ask for help. Their communications in English spoken and written environment will be extremely strong.
• Working shift patterns, potentially alone in the office or home working will not concern nor worry them.
• They are looking to use their skills in a technical environment with technical colleagues and are hungry to grow their skill and experience at a very fast pace.
• They have had some experience of customer service and satisfaction in a commercial environment (full or part time) and are told they are a ‘people person’.

• They are looking for a varied technical position with the potential to learn many new applications, services and technical skills.
• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect  your growth as an individual.

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

Program / Senior Program Manager

Job Description

Responsibilities

• Define and develop roadmaps to deliver strategic goals
• Regularly review the annual and quarterly roadmaps and refine the scope and priorities
• Drive progress reviews with senior management and leadership
• Identify risks and develop mitigation plans
• Report plans, progress, risks regularly at different levels
• Develop release management plans, processes and drive the adoption
• Develop release calendars and release management plans to achieve the same
• Drive sprint planning, standup meetings and ensure the work being done follows the plans
• Lead the customer engagements, set up processes, tools to manage the engagements
• Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
• Articulate customers requirements to the cross functional teams, plan to deliver them
• Organize and manage all phases of the programs to ensure on-time completion

Knowledge and Skills

• Thorough understanding of Software Development Lifecycle (SDLC)
• Experience in managing complex cross-functional large scale enterprise projects. 
• Good understanding of tools used for development, QE and Dev Ops
• Experience in setting up, configuring and driving usage of project management tools
• Experience in managing releases in both Cloud and On-Premise environments
• Demonstrated ability to partner with different functions across the organization
• Experience setting up templates and processes that are repeatable
• Passion for using data to drive reviews and decision making
• Ability to write crisp and robust stories to communicate complex issues, requirements

Education

• Bachelor’s degree in computer science from a reputed college
• PMP Certification is a plus
• ITIL Certification is a plus

Experience

• At least 2-3 years in a software development role
• At least 1-2 years in a technical lead role independently managing sub-projects / development of components
• At least 5-7 years in managing software development projects using agile methodologies
• At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments

Total minimum experience for program manager: 12 years.

Total minimum experience for Sr. Program manager: 14 years.

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills

Experience level: Minimum 10 years

Job Description:

This role would be leading the DBA teams of multiple experience level DBAs for a mix of – Teradata, Oracle and SQL.

Skill Set:

Minimum 10 years of relevant Database and Datawarehouse experience.

Hands on experience of administrating Teradata.

Leading the performance analysis, capacity planning and supporting the batchops and users with their jobs.

Drive implementation of standards and best practices to optimize database utilization and availability.

Hands on with AWS Cloud infrastructure services such as EC2, S3 and network services.

Proficient in Linux system administration relevant to Teradata management.

Teradata Specific (Mandatory)

Manage and Operate 24x7 production as well as development databases to ensure maximum availability of system resources.

Responsible for operational activities of a Database Administrator such as System monitoring, User Management, Space Management, Troubleshooting, and Batch/user support.

Perform DBA related tasks in key areas of Performance Management & Reporting, workload management using TASM.

Manage Production/Development databases in areas like Capacity Planning, Performance Monitoring & Tuning, Strategies Defined for Backup/Recovery Techniques, Space/ User/ Security management along With Problem determination and resolution.

Experience with Teradata Workload management & monitoring and query optimization.

Expertise with system monitoring using viewpoint and logs.

Proficient in analysing the performance and optimizing at different levels.

Ability to create advanced system-level capacity reports as well as root cause analysis.

Oracle Specific (Optional)

Database Administration Installation of Oracle software on Unix/Linux platform.

Database Lifecycle Management - Database creation, setup decommissioning.

Database event alert monitoring, space management, user management.

Database upgrades migrations, cloning.

Database backup restore recovery using RMAN.

Setup and maintain High-Availability and Disaster Recovery solutions.

Proficient in Standby and Data Guard technology.

Hands on with the OEM CC.

Mandatory Certification:

• Teradata Vantage Certified Administrator