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ITIL Jobs in Bangalore (Bengaluru)

8+ ITIL Jobs in Bangalore (Bengaluru) | ITIL Job openings in Bangalore (Bengaluru)

Apply to 8+ ITIL Jobs in Bangalore (Bengaluru) on Explore the latest ITIL Job opportunities across top companies like Google, Amazon & Adobe.

Stratogent Technology Services
Bengaluru (Bangalore)
10 - 15 yrs
₹15L - ₹25L / yr
Security Information and Event Management (SIEM)
IT security
+2 more

Position Title: Manager – Security Operations Organization /Function: Manager is responsible for day to day operational and project delivery for a set of customers Relevant Experience: 10+ years of experience in security area and at least 2 years as Security manager Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record

Must-have Skills: • Must know common security policy frameworks and possess knowledge of how security programs are run at mid to large scale companies • Must have managed a team to deliver “Managed Security Service” or “Security Operations Center” • Prior working Background in either SIEM tools (Splunk, ArcSight, QRadar, DNIF etc.) or Vulnerability assessment and Management tool (Qualys/Rapid7) and process • Has broader context and understanding of managed security services • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion • Must have prior experience on Project Management • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues • Must have ITIL process knowledge

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OSBIndia Private Limited
Bengaluru (Bangalore)
5 - 10 yrs
₹15L - ₹28L / yr
Bug tracking
+6 more

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.


2.      Experience Requirements


·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential


·      3 to 5 years’ experience in orchestration, service mapping is desirable


3.      Knowledge Requirements


·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential


·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

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Cloud Zenix LLC
Meghna N
Posted by Meghna N
Bengaluru (Bangalore)
10 - 15 yrs
₹12L - ₹25L / yr
skill iconAngularJS (1.x)
+12 more

Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.

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Chennai, Bengaluru (Bangalore), Pune, Kochi (Cochin)
3 - 6 yrs
Best in industry
IT asset management
, Hardware Asset Management (IT-Asset Management) ,Servicenow(snow).

  •  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
  •  Coordinate for Service transition activities.
  • Initiate change / release requests in line 
  • customer change / release management process.
  •  Work on the major problem tickets assigned by ITIS Teams
  • Hands on experience in hardware asset management.
  • experience on ticketing tool like service now or SNOW
  • ITIL Certified.

Must Have Skills

  • Service Now
  • IT -Asset Management
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at Acceldata

5 recruiters
Richa  Kukar
Posted by Richa Kukar
Bengaluru (Bangalore)
8 - 15 yrs
₹20L - ₹55L / yr
Program Management
Project Management
Systems Development Life Cycle (SDLC)
+3 more

Program / Senior Program Manager

Job Description


  • Define and develop roadmaps to deliver strategic goals
  • Regularly review the annual and quarterly roadmaps and refine the scope and priorities
  • Drive progress reviews with senior management and leadership
  • Identify risks and develop mitigation plans
  • Report plans, progress, risks regularly at different levels
  • Develop release management plans, processes and drive the adoption
  • Develop release calendars and release management plans to achieve the same
  • Drive sprint planning, standup meetings and ensure the work being done follows the plans
  • Lead the customer engagements, set up processes, tools to manage the engagements
  • Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
  • Articulate customers requirements to the cross functional teams, plan to deliver them
  • Organize and manage all phases of the programs to ensure on-time completion

Knowledge and Skills

  • Thorough understanding of Software Development Lifecycle (SDLC)
  • Experience in managing complex cross-functional large scale enterprise projects. 
  • Good understanding of tools used for development, QE and Dev Ops
  • Experience in setting up, configuring and driving usage of project management tools
  • Experience in managing releases in both Cloud and On-Premise environments
  • Demonstrated ability to partner with different functions across the organization
  • Experience setting up templates and processes that are repeatable
  • Passion for using data to drive reviews and decision making
  • Ability to write crisp and robust stories to communicate complex issues, requirements


  • Bachelor’s degree in computer science from a reputed college
  • PMP Certification is a plus
  • ITIL Certification is a plus


  • At least 2-3 years in a software development role
  • At least 1-2 years in a technical lead role independently managing sub-projects / development of components
  • At least 5-7 years in managing software development projects using agile methodologies
  • At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments

Total minimum experience for program manager: 12 years.

Total minimum experience for Sr. Program manager: 14 years.

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A IT Industry
Agency job
via Jobpoint by Aishwarya Koli
Bengaluru (Bangalore), Pune, NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹6L - ₹7L / yr
"Service now"
+2 more

Experience & Background

  • B-Tech/BCA/MCA
  • 0-2 years of IT industry experience.
  • Minimum 1 year of implementation/customization experience on ServiceNow
  • ITIL/ServiceNow
    certifications will be an added advantage.
  • Exposure on Service Now integration protocols with other application/systems
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Knowledge of web based development languages; specifically JavaScript, Ajax
  • Exposure of ITSM Framework and ITIL
  • Good Communication Skills


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Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹4L / yr
Technical support
Interactive voice response
Voice of the customer
Voice processing
+1 more
we are looking for technical support engineer who has international voice experience.
Good experience in ITIL, Handling US/UK Clients
Good experience in Hardware Troubleshooting
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Archon Consulting Systems
lakshmy k
Posted by lakshmy k
Bengaluru (Bangalore)
7 - 8 yrs
₹8L - ₹10L / yr
Service delivery
IT infrastructure
1. Must be able to build and lead a team and deliver results. 2. Must have good knowledge of technical terminology and be able to read contractual agreements. 3. Must have excellent communication skills- should be a good listener. 4. Must be able to deal with stress. 5. Must have good writing skills. 6. Must be diplomatic and have good problem solving skills. 7. Must have strong interpersonal skills to communicate problems/issues effectively and concisely to different audience to achieve the solution. 8. Must be customer focused. 9. Must have atleast L1/L2 knowledge on IT Infrastructure products- server, storage, networking and basics of laptop, desktop and printers and should have knowledge on atleast one OS, Microsoft or Linux. 10. Must have about 8-10 years of experience in IT services industry.
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