we are looking for technical support engineer who has international voice experience.Good experience in ITIL, Handling US/UK ClientsGood experience in Hardware Troubleshooting
Role: Technical Service Desk Analyst As a responsible Service Desk Analyst, you need to provide a high level of customer service to our clients across a wide variety of incidents and service requests. Provide both service transition functions and ongoing support activities, as well as assist in the development of Service Desk processes and procedures where required. Provide support activities including Provisioning, Incident and Change Management across a wide range of technologies. Provide an effective and efficient Service Desk service as a central point of contact between end users and the Information Services for the reporting and resolution of incidents and service requests. Co-ordination and Interaction with business users via different modes of communication. Required Skills Strong understanding and experience supporting Windows 7 / Above and other Operating Systems Strong understanding and experience supporting Windows Server 2008, 2012, 2016 Strong understanding and experience supporting Office 365 Strong understanding and experience supporting Office 2007-2016 Strong understanding of Microsoft Active Directory, Group Policy and User Permissions Basic understanding of network concepts and ability to perform basic network troubleshooting. Installation and configuration of PC peripherals Strong Analytical & problem-solving skills Strong and fluent communication skills in English (verbal and written) Ability to take direction or/and work independently in a fast-paced environment Strong time management and ability to manage shifting priorities Work in a fast paced environment and be able to multitask Desirable Skills Experience with two factor authentication such as Duo or Okata Knowledge of any CRM applications or any Software as a Service (SaaS) application Working Knowledge in any Service Desk Ticketing Tool Hands-on experience on Microsoft Exchange 2007/2016 Understanding of SCCM Understanding of Android and iPhone configuration Able to prepare end-user and/or technical documentation MCSE / MCSA / CCNA / CCNP Certifications
1. Must be able to build and lead a team and deliver results. 2. Must have good knowledge of technical terminology and be able to read contractual agreements. 3. Must have excellent communication skills- should be a good listener. 4. Must be able to deal with stress. 5. Must have good writing skills. 6. Must be diplomatic and have good problem solving skills. 7. Must have strong interpersonal skills to communicate problems/issues effectively and concisely to different audience to achieve the solution. 8. Must be customer focused. 9. Must have atleast L1/L2 knowledge on IT Infrastructure products- server, storage, networking and basics of laptop, desktop and printers and should have knowledge on atleast one OS, Microsoft or Linux. 10. Must have about 8-10 years of experience in IT services industry.
ArisGlobal (AG) is a leading Software Product Development Company in Lifescience &amp;amp;amp;amp;amp; Pharmaceutical space. &amp;bull; As global leader, AG extends software solutions to Life Sciences, Pharmaceutical, Biotech, Medical Devices and Clinical Research Organization (CRO) markets. &amp;bull; AG is headquartered at USA (Connecticut) with offices at UK, Europe and Japan and Development Centre in Bangalore, India. &amp;bull; AG has pioneered advancement of Drug Safety, Pharmacovigilance, Regulatory Compliance, Medical Information and Clinical Trial Management software. &amp;bull; A veteran organization with over 15+ Years expertise and 170+ satisfied Customers, ArisGlobal caters to the needs of World&amp;rsquo;s Largest Pharma, Bio-tech and Life Science Organizations. &amp;bull; During 2006, AG entered into a strategic alliance with ERP global giant, SAP towards providing innovative solutions to its customers through the NetWeaver technology. For more details on ArisGlobal, visit our website www.arisglobal.com ArisGlobal is currently seeking talented Software professionals to partner with us in achieving ambitious growth plans chalked out for the coming years.