11+ ITIL management Jobs in Delhi, NCR and Gurgaon | ITIL management Job openings in Delhi, NCR and Gurgaon
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Experience & Background
- B-Tech/BCA/MCA
- 2-4 years of IT industry experience.
- Minimum 1 year of implementation/customization experience on ServiceNow
- ITIL/ServiceNow
certifications will be an added advantage.
About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Description:
We are looking for a BDM with 5+ years agency experience in generating sales and developing new business for our company. This is the perfect opportunity for someone who is excited by the prospect of growing with the company in a friendly environment and having a key role in the process.
Responsibilities:
1. Developing, generating, and growing new business- branding, website, marketing, and creating innovative business plans for clients.
2. Managing both our existing sales pipeline and developing new business opportunities • Identifying opportunities for new business development through following up on leads and conducting research on target clients.
3. Selling Web and Digital marketing services/solutions including SEO, Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services.
4. Create effective and persuasive proposals.
5. Excellent presentation, pitches, proposal, negotiation, and customer relationship skills.
6. Maintain an active schedule of prospecting calls.
7. Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals
Skills:
• Have a proven track record of working with different industries, pitching and generating business from leading brands and corporate organizations
• Minimum of 5 years of experience in winning new business for agencies in the all sector
• Experience with direct client servicing at any Marketing Agency
• Excellent communication and presentation skills
• Broad understanding of the business development process.
About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships.
Responsibilities:
Revenue Growth and Retention:
- Drive upsell and cross-sell initiatives to maximize customer value.
- Implement strategies for revenue retention and expansion within the existing customer base.
- Monitor and improve product adoption rates among customers.
- Develop and execute churn management strategies to minimize customer attrition.
Team Leadership and Management:
- Lead, mentor, and develop a team of Customer Success Representatives
- Set team goals, monitor performance, and provide regular feedback and coaching.
- Conduct performance reviews and identify training needs.
- Ensure team adherence to established processes and best practices.
Customer Relationship Management:
- Oversee and manage key customer relationships.
- Address and resolve escalated customer issues in a timely and effective manner.
- Proactively identify and mitigate potential customer risks.
- Drive customer satisfaction and loyalty initiatives.
Client Onboarding:
- Oversee the onboarding process for new clients, ensuring a satisfactory experience.
- Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities.
Process Improvement and Optimization:
- Identify areas for process improvement within the Customer Success department.
- Develop and implement strategies to enhance efficiency and effectiveness.
- Monitor key metrics and generate reports on team and customer performance.
- Utilize data to make informed decisions and drive continuous improvement.
Collaboration and Communication:
- Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience.
- Communicate effectively with team members, management, and customers.
- Participate in meetings and provide updates on team activities and customer issues.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3+ years of experience in customer success and account management.
- 2+ years of prior experience in a team lead or management role.
- Proven experience in customer success, account management,
- Proven team management experience.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and other relevant tools.
- Experience in the cloud telephony or SaaS industry is a plus.
Key Skills:
- Leadership and team management
- Customer relationship management
- Process improvement
- Communication and interpersonal skills
- Problem-solving
- Data analysis
- CRM software proficiency
Additional Information
- Opportunity for growth and advancement.
- Dynamic and collaborative work environment
- Chance to work with cutting-edge technology and solutions.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do:
● Spearhead the ideation, visualization and publishing of social media posts (primarily, LinkedIn posts) in tune with the brand tone with an awesome bunch of social media
nerds
● Plan and Execute social media campaigns
● Explore other distribution strategies to amplify the brand presence
● Track key metrics regularly and prepare reports for further analysis
You should apply, if you:
● Identify as a ‘Startup enthusiast’: Live and breathe the startup culture and lingo and reflect that on social media.
● Have a 360 degree view: has the capacity to think laterally and to think visually, and can imagine an audience’s reaction to a message.
● Call a spade, a spade: Have an eye for well-crafted pieces of communication and can’t stand a bad one, is extremely analytical and can also pin-point what makes it good or bad
● Bring your A-game: Can plan ahead of time, preempt blockers, and manage dozens of tasks
● Are a budding leader: Are completely self-driven, highly resourceful, and a problem solver
Being Part of the Clan
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been
looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special
place in our hearts for the Doers! ❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you
About Visdum
Visdum is the world’s leading SaaS Solution for Sales Compensation Management. Founded in 2020 by ex-Oracle Executives who have 50+ years of experience in the IT industry, we’re an early-stage SaaS startup with a mission to democratize sales commissions.
Visdum helps Finance, Revenue Operations, and Sales teams manage and optimize sales incentive compensation process, giving real-time visibility to payouts and a decrease in calculation errors. Visdum helps SaaS teams around the world save hundreds of hours by automating commissions and drive higher sales revenue with a motivated sales team.
Our Impact So Far
- 13+ Countries Served
- $50M+ Commissions Processed
- We achieved all of this with a nimble team of 17
Job Role: Content Marketer
Location: Remote. We have an office in Noida, India, where you can feel free to drop by anytime. :)
The Opportunity
Visdum is looking to hire a Content Marketer to join our Marketing team. We’re disrupting the sales compensation market as the only solution that solves sales commissions for SaaS.
We are looking for an enthusiastic Content Marketer to join us on this disruptive journey. In this role, your core responsibility will be content creation, but you will also be responsible for distributing this content and engaging your audience. Our ideal candidate has 1-2 years of B2B content writing experience (bonus points for SaaS experience), an eye for detail, and the ability to write crisply using simple language.
Responsibilities:
- This role will involve creating high-quality content for the brand - social media posts, blogs, case studies, eBooks, emails, whitepapers, video scripts, infographics, posters, etc.
- Develop a good understanding of the “Sales Compensation” industry and the people involved in it to create compelling content to drive awareness and leads for Visdum.
- Own the social media calendar and strategy end-to-end.
- Collaborate with designers and developers to create landing pages, guides, and other relevant content for marketing and sales enablement.
- Come up with creative campaigns to improve Visdum’s engagement on LinkedIn.
- Write PR stories or external announcements to elevate the Visdum brand.
- Understand basic SEO practices needed to create high-quality content that converts.
Requirements:
- 1–2 years of B2B content writing experience (SaaS companies preferred).
- Experience of writing content for the US region is an added advantage.
- Basic design skills using Canva, Figma, Adobe Photoshop/Illustrator, etc.
- Exceptional writing skills, with a penchant for quality and attention to detail. We prefer simple language to jargon. Someone with a natural passion and a flair for storytelling and writing would fit in well.
- Basic understanding of SEO to track content performance
- Great research skills and the ability to obtain information from anywhere would be ideal. (Yes, all hail ChatGPT!)
- Understands the fundamental concepts of content distribution and audience engagement.
E-commerce solution sales is preferred
Identify new business opportunities through research and analysis of market trends and customer
Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers
Execute planned sales activities and develop a target list of high potential new customers
Attend industry events and conferences to network and generate new business opportunities
Achieve monthly & quarterly quotas
Perform effective online demos to prospects and Create and deliver sales presentations to prospective clients
HTML/CSS
Javascript
jQuery
BootstrapNexus Business Solutions Pvt. Ltd. is hiring a Web/ Front-End Developer, who will play a key role in our company.
Responsibilities:
- Conceptualizing creative ideas with the team.
- Create PSDs including colors and fonts for the visual layout of the web
- Design engaging and responsive landing
- Testing and improving the design of the
- Implement and maintain high-quality SEO policies and features on
- Good understanding of content management
- Preparing design plans and presenting the website
- Optimizing sites for maximum speed and scalability across devices e. desktop, mobile, and tablet
- Proficient understanding of cross-browser compatibility
- Liaising with back-end developers to ensure web and app logic is properly integrated
- Communicate with marketing and research teams to incorporate brand elements and relevant market research findings into
Qualifications & Requirements:
- Bachelor’s in Computer Science, Graphic Design, or related field, or 4+ years’ additional experience
- Excellent hands-on experience in HTML, CSS, jQuery, JavaScript, WordPress, and API web integration
- Proficiency in Graphic design software including Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Craldraw and other visual design
- Professional portfolio with at least 3 (Live Projects) designs for internal review.
Location: Delhi/NCR
Job Type: Permanent
Exp: 4 to 6 years
Salary: Negotiable
Python
C#
JavaJavascript1. Demonstrable problem solving, analytical skills.
2. Ability to program (at Beginner or Advanced Beginner level in one or more programming
language like Java, C#, Python, JavaScript etc.).
3. Ability to think through a problem at conceptual level and propose solutions.
4. Excellent verbal and written communication skills.
5. Keen desire to learn, stretch and a never-give-up attitude.
6. Very strong interpersonal skills and an easy-going personality.
7. Highly proactive, result-oriented and team player.
8. Ability to stay current with new technology.
Roles and Responsibilities
1. Engineering graduates passing in 2022 starting to kick start their career in technology.
2. Ideal candidate should have hand-on interest in programming and some experience in
writing software applications. If you have a GitHub profile, please provide link to your work.
Nice to have internship / college project.
3. Knowledge of one or more programming language to write fully executable and functional
code is very desirable. Knowledge of databases is also desirable. Both these may be at a
Beginner or Advanced Beginner level.
4. You should be focused, enthusiastic, motivated, and have a desire to progress by learning,
executing and experimenting.
Amazon Web Services (AWS)
MongoDBAbout this role
We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career. You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and MongoDB/ Cassandra.
What You’ll Do
- Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team.
- Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
- Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
- Work with our developers to optimize and tune their SQL queries.
- Assist in application development, debugging, and optimization with respect to data concerns.
- Provide input in the design and implementation of backup, recovery, and DR strategy
- Review application and database design for compliance.
What You’ll Need
- Ability to script in a high-level language like Python, Ruby, etc for Automation.
- 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
- 4+ years of experience in database design and DevOps on AWS.
- Must demonstrate a clear understanding of logical and physical database design and standards.
- Experience in columnar data warehouse solutions like Redshift or Snowflake.
- Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
- Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience
Bonus Points If You Have
- Experience with NoSQL solutions such as Cassandra/MongoDB etc.
- Experience with software development life cycle (SDLC) in an agile environment
- Hands-on production experience with Big Data applications such as Spark.
- Knowledge of development best practices (source control with Git, continuous integration, automated testing).
React Native
Android Development
iOS App DevelopmentExperience in IOS SWIFT Framework.
Proven experience in React Native components in native iOS and Android.
Good understanding of Android / iOS / Web design guidelines, SDK and excellent JavaScript skills. Knowledge of React and the Java script ecosystem.
Exposure to other hybrid mobile platforms like IONIC,Sencha, HTML5, PhoneGap, jQuery Mobile etc. Familiarity with RESTful APIs development.
Expertise with code testing best practices, including unit and integration testing to ensure quality of code. Familiarity with code versioning tools such as Git, SVN, Github.
Excellent verbal and written communication skills.
Preferred Skills & Knowledge: IOS Development (Swift), React Native.
NodeJS (Node.js)Javascript
GitWe are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is an advantage as well.
Responsibilities
- Integration of user-facing elements developed by front-end developers with server side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions by using mySQL database.
Skills And Qualifications
- Should have industry experience of at least 1 year.
- Strong proficiency with JavaScript and strong knowledge of Node.js and sails frameworks
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side templating languages such as EJS
- Good understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
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