11+ ITIL management Jobs in Delhi, NCR and Gurgaon | ITIL management Job openings in Delhi, NCR and Gurgaon

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.

Please find below the Job description of Inside Sales Executive - 

Job Description :

We are looking for an Inside Sales Executive with specialized proficiency in leveraging Apollo.io and LinkedIn Sales Navigator for international lead generation. The ideal candidate will possess a deep understanding of these tools, enabling them to identify, engage, and convert prospects across global markets. This role requires strategic thinking, exceptional communication skills, and a passion for driving business growth on an international scale.

Responsibilities:

• Utilize Apollo.io and LinkedIn Sales Navigator to identify and qualify leads across diverse international markets.
• Develop and implement targeted prospecting strategies tailored to specific regions, industries, and buyer personas.
• Initiate contact with potential clients through personalized outreach via email, LinkedIn, phone calls, and other communication channels.
• Build strong, long-term relationships with international prospects through consistent engagement and value-added interactions.
• Manage a robust pipeline of international leads, ensuring timely follow-up and progression through the sales funnel.
• Deliver persuasive sales presentations and product demonstrations to showcase the benefits and features of our offerings to international prospects.
• Drive the sales process from initial contact to contract negotiation and closure, aiming to achieve mutually beneficial agreements.
• Stay informed about international market trends, competitor activities, and regulatory requirements to adapt sales strategies accordingly.
• Monitor and analyze key metrics related to international lead generation and sales activities. Provide regular reports and insights to inform strategic decision-making.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

About us:

Shiprocket is a logistics platform which connects Indian eCommerce SMBs with logistics players to enable end-to-end solutions.

Our innovative data-backed platform drives logistics efficiency, helps reduce cost, increases sales throughput by reducing RTO and improves post order customer engagement and experience.

Our vision is to power all logistics for the direct commerce market in India including first mile, linehaul, last mile, warehousing, cross border and O2O.

Requirement:

We are looking for a Software Engineer who will develop, record and maintain cutting edge applications for Shiprocket Platform.

Key Responsibilities

• Build innovative, state-of-the-art applications which have to perform at scale
• Prepare and maintain all applications utilizing standard development tools
• Develop backend data services and contribute to increase existing APIs
• Ability to act individually in a complex and fast paced environment
• Closely work with the Product and QA teams to ensure smooth delivery
• Participate in solution designing with Tech leads and Systems Architects
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development efforts
• Keep abreast of new trends and best practices in web development

Skills:

• Great people skills to closely work with other teams.
• Strong in establishing systems & processes
• Expertise in Laravel or GoLang, MySQL and Git
• Thorough in Object oriented concepts
• Knowledge of restful Web services
• Understanding of web applications
• Working knowledge of one or more caching, queuing systems in desirable
•  
• Excellent problem solving
• Can do attitude

The Incumbent will:  Be the key person accountable for Project Delivery- managing end to end delivery of high quality projects, meeting all required functionality, within allocated schedule and budget.  Managing the team assigned to deliver projects and achieve assigned project goals.  Be responsible to ensure continued customer delight.

 Own the entire delivery of assigned projects.  Responsible for managing multiple projects involving 15-20-member team consisting of middle layer (PL/GL/TL) and the teams under them.  Responsible for the end to end delivery; ensuring that Project Delivery Metrics are controlled throughout the project lifecycle. Tracking project requirements and implementation throughout different phases.  Participate in business meetings with Function/Delivery Heads; review contracts, carry out risk analysis and mitigation exercises and update the Management on the same.  Project managers should have strong business management, budgeting and analytical skills.  Review and ensure the preparation of the following: ▪ System Architecture ▪ External Specifications & Internal Specifications ▪ Software Development Plan, Configuration Management Plan and Project plan ▪ Technical Documentation ▪ Weekly status updates to all stakeholders  Ensure process and system compliances in the projects.  Exhibit excellent escalation management skills, internal or external.  Manage FPP (Fixed Price Project) & T&M (Time & Material) projects on diverse functional domains  Coordinate, communicate with the client on project related matters.  Coach/ mentor the members in the project and provide necessary support to them.  Performance appraisal/ counselling of the group members.  Evaluate training needs (technical, managerial) and get the required training programs implemented.  Ensure project compliance with Company's Quality Systems and Procedures.

 The incumbent must be B.E/B. Tech. -CS/ IT/ MCA, M.Tech from a reputed institute, with 10-12 years of relevant industry experience across a wide variety of development projects.  Knowledge of current technological trends in the S/W development industry, such as OOP’s, Multi-Tier S/W development, Component Architecture, Web Based S/W  Good experience on Core Java, JSP, Servlets, EJB, Oracle/SQL, planning, budgeting & QA  PMP or PMI certification is desirable. Domain knowledge of BFSI practices is an advantage.  Thorough understanding of Project Management methodologies and tools.  Advanced knowledge of system integration issues and Data Analysis  Understanding the company’s vision and goals, business operations and market.  Is adept in stakeholder management and possess the ability to coordinate and prioritize customer requests with the assistance of other managers to ensure customer delight.  Possess good people management skills and is able to manage performance and disciplinary issues, handle employee complaints and grievances and recommend the hiring, termination and promotion of staff; Should be able to train, mentor, motivate and lead a successful team. Should be well versed with attrition related issues and case management.  Should have: Strong leadership abilities, self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal and written communication & presentation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness and diplomacy, analytical thinking, sound independent decision making and team work. Must possess the attitude to deliver solution First Time Right.  Willingness to travel on Short term/Long term within India/Outside India/Client Site

To build our platform, we are  looking for a coding expert who is an excellent problem solver, with a flair for creativity and innovation. You know all stages of software development, combine design with programming, and can brainstorm to provide solutions across a range of mobile and web products. You believe in the power of a team with a laser focus on getting things done.

• Build scalable and low latency web-based application
• Build well-designed and efficient reusable systems that can be shared across web and mobile applications.
• Participate in code reviews, design reviews, SCRUM ceremonies, and troubleshooting to ensure uptime for live systems
• Write unit tests and adhere to quality standards as defined in the

• Bachelor's degree in a technology-related field from a premier
• Prior 2+ years of experience in front-end development (ReactJS) in a start-up or a dynamic work
• Strong knowledge     of    JavaScript/Typescript    and    technologies    like    React (with Redux/Thunk/Saga) / React-Native
• Experience with HTML5/CSS and CSS pre-processor (e.g., SASS, SCSS, LESS) is a must for front-end
• Knowledge of Responsive design, Webpack, Babel, Code splitting, Progressive Web Applications, Client and Server-Side Rendering, Service Worker
• User oriented, responsive to changes, and able to multi-task in a fast-paced

• 2-4 years of work experience, preferably in a startup
• An engineering degree preferably, from a top-tier school (or equivalent experience)
• Hands-on experience in the JavaScript ecosystem, libraries, and tooling (ES6/7), React.js, and Redux
• Knowledge of React Hooks is an added advantage.
• Expert knowwledge of HTML/CSS, web standards, best practices
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• An experience of writing clean, well documented, semantic code with responsiveness and cross-browser compatibility in mind
• Ability to improvise, troubleshoot, and learn new skills on the job.
• Proficient understanding of code versioning tools, such as Git/SVN
• Excellent coding and debugging skills
• A passion and the ability to make beautiful, smooth, delightful web experiences
• A "Will Do" attitude

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative, and implementable ideas
• An open work culture

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them in the future.
• ESOPs

1. Shortlist
2. Intro call of 15min
3. Assignment
4. 1-2 Tech rounds
5. HR round
6. Offer rollout

Hiring Partnership Manager

Role : Hiring Partnership Manager

Experience : 3 to 5Years 

Location : Gurgaon

Roles and responsibilities:

• Connect with the company’s HR
• Onboard clients or connect with companies for hiring purposes
• Manage email and telephonic communication with prospective clients
• Learn and maintain in-depth knowledge of our products, industry trends, and competition
• Build rapport and establish long term relationships with customers
• Ability to gather and use data to inform decision making and persuade others

Skills and Experience :

• Onboarding companies for recruitment/placement solutions
• Candidates from recruitment agencies particularly dealing in IT staffing with experience in getting corporates onboarded will be highly preferred
• Connects with HRs from different industries and companies will be highly preferred
• Should have professional proficiency in English and Hindi
• Strong written and verbal communication skills
• Highly motivated, driven, and self-starting individual
• High sense of ownership and bias for action with willingness to get hands dirty

What you need to have: