3+ Quality audit Jobs in Mumbai | Quality audit Job openings in Mumbai

Job Title: Quality Analyst (QA) – Insurance Process

Location: Thane

Process:

SBI Insurance Process

Kotak Mahindra Bank – Insurance Sales Process

Job Description / Roles & Responsibilities:

Monitor and evaluate calls of insurance sales agents as per quality standards

Ensure adherence to process guidelines, compliance, and regulatory norms

Identify gaps in calls and provide constructive feedback to agents

Prepare daily/weekly quality reports and share insights with the team

Support process improvement and training initiatives

Maintain quality benchmarks and improve overall customer experience

Eligibility Criteria:

Qualification: HSC / Graduate

Experience: 6 months to 2 years as QA in Health or Life Insurance Sales Process

Good knowledge of insurance products and QA parameters

Strong communication, listening, and analytical skills

Salary:

₹25,000 to ₹28,000 (In-hand)

Other Requirements:

Immediate joiners preferred

Ready to work from office

• Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
• Ensure coaching & feedback is done for team members to improve overall customer experience
• Should have an eye for detail & report non-compliance in audit findings
• Good command in MS Excel