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Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Duties of an SEO Content Writer

• Write long-form articles on a variety of crypto-relevant topics that keep our community well-informed and knowledgeable on anything crypto.
• Work with a team of copywriters, editors, and designers to create impactful and on-trend content for the crypto community.
• Perform competitor's content analysis to make sure we do not miss any opportunities.
• Keep abreast with the latest crypto and industry trends, consistently contributing fresh ideas to content creation.
• Manage content calendar and continually optimize content (including blog & academy articles, FAQ articles, and Crypto education but not limited) to drive traffic, engagement and brand promotion.
• Optimize content considering SEO and Google Analytics.

WHO CAN APPLY

• Excellent creative writing ability, proven with available examples
• Intricate knowledge of Defi, blockchain, and cryptocurrencies
• Knowledgeable in SEO and popular CMS (WordPress)
• We're looking for someone who can cut through the noise and write with authority, context and wit.
• Clear, concise and unambiguous writing style (Has a good understanding of what makes content great, can prepare, rewrite and edit copy to improve readability)
• Is a Grammar Nazi, has proofreading skills
• Ability to use analytics tools. Preferably knowledgeable on Google Analytics, SEMrush, ahrefs, Google trends, buzz sumo or other SEO tools (From traffic numbers to conversion rates, you understand how to measure the performance of Content )

About CoinGape:

Coingape has emerged as a trusted news source for Cryptocurrency and blockchain. CoinGape comprises an experienced team of native content writers and editors working round the clock to cover news globally and present news as a fact rather than an opinion.

• CoinGape comes in the top 10 crypto news media: https://www.similarweb.com/site/coingape.com/
• We have more than 2 Million highly engaged users monthly.
• Our news can be found on almost all of the financial news aggregators and apps, including TradingView, NewsNow, Crypto News app, CoinGecko and coinmarketcap.
• Our content is often quoted by large media outlets and such influencers as Peter Brandt, Thomas Lee, Peter Schiff, Dan Tapiero, Robert Kiyosaki, John Bollinger, Cameron and Tyler Winklevoss, John McAfee and Max Keiser.

Site: https://coingape.com

We are looking for a skilled .NET Developer to design, develop, and maintain high-quality web applications and services. The ideal candidate should have strong experience in Microsoft technologies, including .NET Core / .NET Framework, C#, and ASP.NET, along with a good understanding of front-end technologies and database management. You will be responsible for building scalable solutions, writing clean and efficient code, and collaborating with cross-functional teams to deliver robust applications.

The role requires expertise in developing RESTful APIs, working with relational databases like SQL Server, and following best practices in software development, including code reviews, testing, and deployment. Familiarity with modern frameworks, cloud platforms (such as Azure), and Agile methodologies will be an added advantage.

 VP Partnership and Alliances

Reporting: President marketing

Job description

The role of the Sponsorship Manager will be to secure new Sponsorship alliances for existing festivals which has been largely untapped in the past. As part of the team you will be instrumental in establishing best practice in winning new business and creating consultative thought leadership sales packages for big ticket spenders. You will work closely with the Project Heads

Key Responsibilities:

• The role of the Sponsorship Manager will be to secure new Sponsorship alliances for existing festivals which has been largely untapped in the past. As part of the team you will be instrumental in establishing best practice in winning new business and creating consultative thought leadership sales packages for big ticket spenders. You will work closely with the Project Heads

• Responsible for selling our festivals to prospective sponsors and alliance partners against agreed targets. Work on achieving & fulfilling the set targets by the HOD(Individual& Team targets)

• To contribute towards brand and product positioning and develop market strategies for getting sponsorship for our festivals

• Brainstorming with the production head & the festival team on the festival ideas and then accordingly make the festival pitching and presentation

• Responsible for Relationship building & key account management with the existing clients to get more business

• To understand thoroughly and establish appropriate channels/mediums of reaching the target audience keeping the budget in mind.

• Required to be networked into market to not only connect with prospective sponsors and marketing agencies but keep informed of the competitive environment

• Working towards delivering the set team target and individual targets for the year.

• Guiding the team towards achieving the team targets.

• Liaising with colleagues and team members, Festival Team & Design Team for the marketing collaterals & presentations

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field (Master's degree is a plus).
• Proven experience of min 10 years in sponsorship acquisition or sales, with a track record of securing high-value sponsorships. Strong negotiation and communication skills.
• Excellent networking and relationship-building abilities.
• A solid understanding of marketing and branding principles.
• Results-driven with the ability to work independently and meet revenue targets.
• Knowledge of industry trends and best practices in sponsorship acquisition.

Key responsibilities

• Develop and execute sales strategies to achieve sales targets and revenue goals.
• Identify and target potential clients in the assigned territory through market research, networking, and prospecting.
• Build and maintain strong relationships with existing clients, providing exceptional customer service and addressing their advertising needs.
• Conduct presentations and sales pitches to potential clients, effectively communicating the benefits and features of our transit media advertising solutions.
• Prepare and present sales proposals and contracts, negotiating terms and pricing to secure new business.
• Collaborate with the creative team to develop customized advertising solutions that meet the specific requirements of clients.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Meet or exceed sales targets and contribute to the overall growth and success of the company.
• Prepare regular sales reports, providing updates on sales activities, revenue forecasts, and client feedback.
• Stay up-to-date with industry trends and developments in transit media advertising, continuously enhancing product knowledge and sales techniques.

Key skills and experience required

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 1 years of successful sales experience in the advertising industry, preferably in transit media advertising, Digital Media Sales or related fields.
• Proven track record of meeting or exceeding sales targets.
• Strong communication and presentation skills, with the ability to articulate the value proposition of transit media advertising to clients.
• Excellent negotiation and closing skills, with the ability to create win-win solutions.
• Self-motivated and target-driven, with a proactive approach to sales.
• Ability to build and maintain strong relationships with clients and internal stakeholders.
• Proficient in using CRM software and sales analytics tools.
• Familiarity with the local advertising market and a strong network of potential clients is highly desirable.

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design, and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Requirement:

·        3-4 years of experience in web applications/full stack development using PHP, Ajax, Linux, MySQL, Apache

·        Good experience with PHP frameworks CodeIgniter (Laravel, symphony etc. would be a plus)

·        Hands on experience with SQL schema design, REST API design, API integrations

·        Working knowledge of cron jobs

·        Familiarity with modern libraries and frameworks. ie: Bootstrap, jQuery, etc

·        Expertise in developing highly scalable and performant web applications.

·        Proficient in debugging and diagnosing production systems

·        Experience in preparing design specifications/documents.

Good to have:

·        Familiar with Payment Gateways/Wallet integrations is a plus.

·        Experience working with JIRA, Bitbucket, Git, etc.

·        Good written and technical communication skills.

·        Working knowledge of WordPress with plug-in development.

Responsibilities:

·        Adhere to best practices in software development on PHP technology.

·        Deliver high-quality, unit-tested code that follows good coding principles.

·        Maintain a positive influence on your associate team members.

·        Excellent communicator and possess the ability to robust articulation.

·        Show high ownership and is self-driven.

·        Provide support on troubleshooting systems when issues are escalated.

·        Help deliver as a team, verifying that completed user stories meet business expectations.

Salesforce developer
Exp: 7-9Years

Location: Noida & Hyderabad

• Expertise and industry experience working with Salesforce (Lightning web components (LWC), Apex, SOQL, SOSL, Rest/SOAP/GraphQL Integration)

• Salesforce Admin, Platform Developer 1 / Platform Developer 2 and Salesforce Service Cloud Certification

Job Role:  Senior Software Developer (React native/React js)

Required Skills

• React Native minimum experience should be 3 YRS.
• 2+ years of experience in javascript. 
• Minimum 2 years of experience in Typescript and ReactJs. 
• React-native components Knowledge and Redux. 
• Design Layout knowledge 
• Good communication