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IT consulting Jobs in Bangalore (Bengaluru)

3+ IT consulting Jobs in Bangalore (Bengaluru) | IT consulting Job openings in Bangalore (Bengaluru)

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Bengaluru (Bangalore)
3 - 8 yrs
₹25L - ₹50L / yr
Customer Success
IT consulting
Client Management
NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world.
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile:

The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.

Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
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A fast growing EdTech company - US
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
3 - 5 yrs
₹20L - ₹35L / yr
Operations management
Operations
Strategic planning
IT consulting

Role Overview


The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months


Job Responsibilities: 


  • Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress. 
  • Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus 
  • Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
  • Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them. 
  • Act as an Accountability partner to the Founder to ensure all commitments are met in time. 
  • Act as a key thought partner, brainstorming & identifying solutions to challenges.  
  • Manage a variety of long-term, cross-organizational projects
  • Represents Founder in meetings through various communication channels with internal and external stakeholders. 
  • Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time. 
  • Participates with the Founder and senior management team in strategic planning, policy development, and decision-making. 
  • Ensures timely and effective completion of projects and initiatives of the Founder. 
  • Researches and recommends new and revised policies and strategies within India & International markets
  • Determines & drives key performance indicators and how to measure team performance

Must Haves: 

  • Your attention to detail and ability to stay on top of multiple things must be exceptional
  • You must be able to multitask and drive programs or projects from ideation to execution
  • You must have great people skills, and be a highly collaborative team player
  • Have exceptional verbal and written communication skills
  • Be extremely sharp and logical, with a strong sense of curiosity to always learn more
  • High energy, strategic thinker with a data-driven, and analytical approach to solving problems  
  • Excels at building relationships and networks; influences others to achieve outcomes. 
  • Systems and process-thinker; loves creating order out of chaos. 
  • Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
  • Strong consulting background, preferably from IT, with strong industry networks across various forums

Must Have Background for this Role:

  • MBA from top tier institutes (IIMs or International business schools).
  • 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
  • 1-2 years of operating experience is a plus.
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OrderTrainings

at OrderTrainings

1 recruiter
Sujeet Mishra
Posted by Sujeet Mishra
Bengaluru (Bangalore)
2 - 6 yrs
₹4L - ₹10L / yr
Learning & Development
Training and Development
IT consulting
Training management
Talent management

Ordertrainings.com is looking for a passionate professional to join our core team. Someone who loves Talent Development field and is keen to get their hands dirty in solving age-old problems in the sector and redefine the way organizations approach Learning and Development.

 

We are constantly evolving the Platform in terms of Data, Process, Workflows to move all our customers to the fully self-service Platform.

 

You will be part of our Training Management team and help solve customer issues on the Platform. This involves but is not limited to meeting customers, understanding their requirements, challenges they are facing on the Platform and with the recommended solution, working with internal stakeholders to propose the right solution etc. 

 

While your key responsibility will be managing training operations end-to-end (from booking to delivery) being a start-up it is tough to draw a boundary. We need someone who can empathize with the start-up work culture and nature.

 

Roles and Responsibilities:

 

> Meeting Customers for feedback, presenting the product, understanding their need etc.

> Resolving Trainer and Customer Issues

> Finding Right trainers/training partners

> Looking after Training Operations - before and after booking

> Defining and Executing Account Specific Marketing Initiatives

> Provide Feedback to the Product Team on Customer issues, behavior and Platform Usages

 

Skills and Qualifications:

 > Passion for Start-up 

 > Ability and Will to Lead, take initiatives, solve people issues 

 > MBA or equivalent Degree (but not necessarily)

 > At least 2 years of industry experience, Ideally 4-6 years 

 > At least 1 year of domain experience - working in the Learning and Development Sector [HR, Training Management, Talent Development or Learning and Organizational Development background] 

 > Strong Communication Skills

 > B2B Customer Handling experience is a must

 > Working Knowledge (beyond basics) of MS Word and Excel

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