Role - Lead (Technology & Data Cell)
Experience - 6+ years
Job Location - Aundh, Pune, Maharashtra
About our Client :-
Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youths. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
The Lead for Technology and Data consultant Cell has the opportunity to create and implement the vision for enabling the organization to serve 1 million youth by 2030 by using cutting-edge technology and data systems.
They will Tech enable organizational systems for effective operations, devise data solutions for effective decision making and strategic direction. They will closely work with the program teams to fully understand the
program landscape and implement technology solutions accordingly. Implementation would include being the single point of contact for the Software service provider, end to end back-end support and training of the users.
- Design and Implementation/upgradation of a Tech platform for the Livelihood program:
In collaboration with the Software service provider, an ERP system is being developed and is close to going-live. The responsibilities would include:
i) Understanding the business requirements w.r.t the platform
ii) Data migration: Migrating the legacy data on the platform in the required format whilst ensuring accuracy of the data
iii) End-user training across centers and central team: Hand Holding the team along with Service provider during go-Live and implementation
iv) Troubleshooting wherever required through constant updates and follow-up on system glitches and ensuring resolution with the support of Software service providers.
v) Monitoring of the system application across centers. Identifying required improvisations and suggesting the same.
vi) Coordinating with software service provider for changes and support required for smooth running of the application
vii) Managing and maintaining SMS/Email gateways, domain, servers etc.
viii) Meaningful data extraction and reporting.
ix) Establish Data systems: Establish protocol for data storage and data sharing.
i) Identify technology requirements for Donor management, HR management and all other areas as required.
- Data Analytics: Facilitate culture of data-driven decision making within the organization, including but not limited to, provision of relevant data analytics to the program team.
- Knowledge Management: Lead the overall knowledge management system for the organization and enable data to be available on cloud with a clear protocol for sharing and storage.
- Education: BE Computers
- Experience: Project management experience of 5+ years
- Data management skills Proven understanding the principles of data management and administration.
- IT and database skills Familiarity with modern databases and IT systems. - Candidates with a fair understanding of PHP and SQL databases would be preferred.
- Analytical skills
- Problem-solving skills
- Partnership management
- Excellent verbal and written communication skills.
Shubham Vishwakarma
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JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
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- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
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Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
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Language Proficiency
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Full Stack Developer - Averlon