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Candidate should be based at Amritsar with Cardio Diabetic experience. Should have minimum 2-4 years’ experience as an Area Manager. Preferably, one managing higher volume of sales and having stability in one or two companies will be preferred.
Job Title: Incident Manager – Fault Management
Function: Incident, Problem & Change Management
Department: NOC Operations / Command Centre / Service Operations
Experience: 6–10 Years
Employment Type: Full-Time
Shift: 24x7 Rotational (as per business requirement)
Location: Gurgaon / Mumbai / Pune (or as per project needs)
Job Summary
We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.
The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.
Key Responsibilities
Incident Management
- Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
- Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
- Ensure timely incident detection, logging, categorization, prioritization, and resolution.
- Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
- Provide regular incident status updates to customers, management, and stakeholders.
- Ensure proper incident documentation, closure notes, and audit readiness.
Fault Management & Monitoring
- Oversee proactive fault detection through NOC monitoring tools.
- Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
- Coordinate with L2/L3 engineering teams for fault isolation and resolution.
- Identify recurring faults and initiate preventive actions.
Problem Management
- Lead Root Cause Analysis (RCA) for recurring and major incidents.
- Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
- Maintain problem records and trend analysis to reduce repeat incidents.
- Work closely with engineering and vendors to drive permanent fixes.
Change Management
- Govern changes to production environments to minimize risk.
- Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
- Participate in CAB (Change Advisory Board) meetings.
- Ensure changes are executed as per approved windows with pre/post validation.
- Track change-related incidents and drive improvement actions.
Stakeholder & Vendor Coordination
- Act as a single point of contact during service-impacting events.
- Coordinate with internal teams, service providers, OEMs, and vendors.
- Manage customer communication during outages and critical events.
- Escalate issues appropriately to senior management when required.
Governance, Reporting & Continuous Improvement
- Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
- Monitor and improve operational KPIs and SLA performance.
- Drive process improvements aligned with ITIL best practices.
- Maintain SOPs, runbooks, escalation matrices, and communication templates.
- Support audits, compliance reviews, and regulatory requirements (if applicable).
Required Skills & Competencies
Technical & Process Skills
- Strong expertise in ITIL Incident, Problem, and Change Management.
- Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
- Good understanding of infrastructure domains:
- Network (LAN/WAN/SD-WAN)
- Security (Firewalls, SOC coordination)
- Data Center / Cloud (basic understanding)
- Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
- Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.
Soft Skills
- Strong leadership and decision-making abilities during high-pressure situations.
- Excellent verbal and written communication skills.
- Strong stakeholder and customer management capability.
- Analytical mindset with attention to detail.
- Ability to work independently and in cross-functional teams.
Education & Certifications
- Bachelor’s degree in Engineering, IT, Computer Science, or related field.
- ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
- PMP / PRINCE2 / Agile certifications are advantageous.
Experience
- 6–10 years of experience in Incident / Problem / Change Management roles.
- Prior experience handling Major Incidents in 24x7 operations environments.
- Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.
Key Performance Indicators (KPIs)
- Incident response and resolution times.
- SLA and availability compliance.
- Reduction in repeat incidents.
- Quality and timeliness of RCA reports.
- Change success rate and reduction in change-related incidents.
Role Overview: This is an on-site internship opportunity for a Graphic Design Intern at Incruiter. The intern will be responsible for creating graphics, designing logos, developing branding materials, and performing image editing to support the company's visual content needs.
Roles and Responsibilities:
● Collaborate with the marketing and content teams to create visually compelling designs.
● Develop creative graphics, illustrations, and layouts for social media, websites, presentations, and
other marketing materials.
● Assist in conceptualizing and designing branding elements, such as logos, banners, and
infographics.
● Edit and refine existing designs based on team feedback.
● Stay updated on the latest design trends and tools to ensure modern and innovative outputs.
Skills and Qualifications:
● Proficiency in design software such as Adobe Photoshop, Figma, Canva, or similar tools.
● Strong understanding of color theory, typography, and visual composition.
● Ability to create engaging and visually appealing designs that align with brand guidelines.
● Good communication skills and the ability to work in a collaborative team environment.
● A creative mindset with a strong attention to detail.
● Experience with video editing software (e.g., Adobe Premiere Pro, After Effects) is a plus.
● Basic knowledge of UI/UX design principles.
Role: Lead Data Engineer Core
Responsibilities: Lead end-to-end design, development, and delivery of complex cloud-based data pipelines.
Collaborate with architects and stakeholders to translate business requirements into technical data solutions.
Ensure scalability, reliability, and performance of data systems across environments. Provide mentorship and technical leadership to data engineering teams. Define and enforce best practices for data modeling, transformation, and governance.
Optimize data ingestion and transformation frameworks for efficiency and cost management. Contribute to data architecture design and review sessions across projects.
Qualifications: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
8+ years of experience in data engineering with proven leadership in designing cloud native data systems.
Strong expertise in Python, SQL, Apache Spark, and at least one cloud platform (Azure, AWS, or GCP). Experience with Big Data, DataLake, DeltaLake, and Lakehouse architectures Proficient in one or more database technologies (e.g. PostgreSQL, Redshift, Snowflake, and NoSQL databases).
Ability to recommend and implement scalable data pipelines Preferred Qualifications: Cloud certification (AWS, Azure, or GCP). Experience with Databricks, Snowflake, or Terraform. Familiarity with data governance, lineage, and observability tools. Strong collaboration skills and ability to influence data-driven decisions across teams.
Technical Skills:
•Solid knowledge in automation testing.
•Good experience in C#
•Experience in testing web services, REST APIs.
•Experience in Selenium using C#
•Lambda Test for cross-browser and cross-device testing
•Exposure to create Automation framework like Modular, BDD etc.
•Knowledge in testing web services is desirable.
•Good understanding of GIT and it’s process like
- Drive the execution of all product lifecycle processes for the growth of Factory Acquisition product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
- Identify, Plan and execute side Product Hacks to speedup Factory Acquisitions
- Assess current competitor offerings, seeking opportunities for differentiation
- Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Build product flows for seamless factory onboarding at scale
- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
- Drive the Factory CAC Metric
- Implement, and maintain production timelines across multiple departments
- Appraise new product ideas and strategize appropriate to-market plans
Role – Java lead
Location – Bangalore
Job Description:
• Strong in java and Spring MVC
• Experience in client interaction
• Good communication skill
• Good interpersonal skill
• Team Handling skills
Channel Partner Executive / Manager JD
Key Responsibilities
- To develop Channel as a separate entity with defined Sales Target
- Identify and Onboard new channel partners
- Collaborate with sales team
- Manage the performance of existing partners and develop strategies to improve revenue
- Develop and maintain relationships with partners
- Identify and resolve conflicts
- Developing new sales channels
- This assignment begins with Channel development in India and USA
Qualification
- MBA Marketing / IB
- Experience of SAAS product company preferred
- Channel development and management experience
- Proficiency in Customer Relationship Management (CRM)
- Strong problem solving and negotiation skills
4+ years with hands on development in Dynamics365 Customization, Plugin Development, Power Apps, Power Automate
- Responsible for Delivery and Operations in CRM area, particularly with expertise in Microsoft dynamics. This covers business and global functional leads interactions, requirements gathering and analysis through Development, Unit Testing, Implementation.
- Strong Techno functional knowledge in Microsoft dynamics area for driving the transformation activities.
- Strong end to end process knowledge in CRM area.
- Ability to drive PoC’s using Microsoft Dynamics and related tools.
- Ability to handle the maintenance activities.
- Very Proactive and taking initiatives in driving the newer emerging trends in CRM area which will add business value.
- 4+ years of experience with hands on development experience.
Hands-on development and implementation of solutions including the configuration of e.IQ platform components and custom development
Tasks associated with testing and documentation of solution implemented




