11+ Siteminder Jobs in India

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

• Collaborate with design engineers to develop mechanical and electro-mechanical systems for advanced water treatment equipment.
• Support manufacturing by working directly on the shop floor during fabrication, assembly, and testing.
• Assist with on-site installation, commissioning, and troubleshooting of equipment at client locations, ensuring smooth project delivery.
• Interpret and work with engineering drawings, schematics, and technical documentation to ensure accuracy and quality.
• Work cross-functionally with design, manufacturing, and field teams to ensure feasibility, manufacturability, and operational excellence.
• Drive continuous improvement by contributing ideas for product and process enhancements.

• Strong Software Engineering Profile
• Mandatory (Experience 1): Must have 5+ years of experience using Python to design software solutions.
• Mandatory (Skills 1): Strong working experience with Python (with Django framework experience) and Microservices architecture is a must.
• Mandatory (Skills 2): Must have experience with event-driven architectures using Kafka
• Mandatory (Skills 3): Must have Experience in DevOps practices and container orchestration using Kubernetes, along with cloud platforms like AWS, GCP, or Azure
• Mandatory (Company): Product companies, Experience working in fintech, banking, or product companies is a plus.
• Mandatory (Education): Educational background must be from a premium institute (IIT, IIIT, NIT, MNNIT, VITS, BITS)

Preferred

• Preferred (Skills 1): Experience in Task Queues like Celery and RabbitMQ is preferred.
• Preferred (Skills 2): Experience with RDBMS/SQL is also preferrable.
• Preferred (Education): Computer science

• Researching and prospecting potential clients
• Using all channels to connect and generate leads
• Giving impactful product demo and generating business
• Managing all prospects and focussing on closing deals

Desired Candidate Profile

• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• Efficient time management and a never give-up attitude

Your role as a designer is to solve UX problems with design in collaboration with a team on multiple verticals and to focus on designing the user interface based on research, user flow, and wireframing. A key element of your role is to get requirements from stakeholders and communicate the designs to stakeholders, designers, and developers, and collaborate with them.

Responsibilities:

• Translate business requirements and user stories into effective designs.
• Create UX specifications, Personas, Storyboards, Scenarios, and Flowcharts.
• Identify creative ways to solve UX problems.
• Plan the look and feel of websites, web apps, and mobile apps, from the layouts, menus, and drop-down options to the colors and fonts.
• Communicate design and interaction ideas effectively by creating wireframes and Prototypes.
• Create Pattern Library and Style Guide for the projects.
• Collaboration with designers and developers to create intuitive, user-friendly apps and websites.
• To Identify, analyze and diagnose UX and UI flaws in design.
• Mentoring Junior UX UI designers and improving internal processes.

Requirements:

• Minimum 2+ years of experience.
• Can lead and drive younger UX UI designers.
• A strong portfolio of UX UI design works on both the web and mobile platforms.
• Experience working with tech development teams.
• Good communication skills and the ability to clearly articulate your ideas, designs, and suggestions to Stakeholders and the Team.
• A strong team player who can work effectively with multiple stakeholders.
• Strong working knowledge of Figma.
• Familiarity with other design software and technologies (such as Adobe XD and Adobe Creative Suite etc. ).
• A keen eye for aesthetics and details.

At Navi, our mission is to build financial services that are simple, accessible and affordable.

Navi is a company founded by Sachin Bansal & Ankit Agarwal to build consumer-centric & technology driven businesses in the BFSI (Banking, Financial Services & Insurance) space. At Navi, we keep our users at the center of everything we do to reimagine the customer experience to millions of Indians.

What do we expect from you?

• Should have excellent illustration skills
• Strong, Appealing and Clean visual design sense
• The ability to see projects through from inception to production
• Willingness to listen to feedback and use it to improve
• Must be a creative thinker to solve problems and design effectively for the brand.
• Work in collaboration in cross-functional teams to understand the briefs/ strategies and execute them effectively.

Preferred skills and experiences

• Bachelor’s degree/Diploma in fine art
• 4+ years of design experience in an Ad agency or with the in-house design team
• Proficiency with design software, such as Adobe Creative Suite
• Strong portfolio of work

• 2 + years of software development experience utilizing Java based frameworks and technologies to build enterprise grade product solutions.
• 2+ years of experience designing, developing and documenting RESTful APIs.
• Strong understanding of concepts/technologies like Spring MVC, Spring boot, J2EE, EJB, application/API security, API governance/gateway platforms like apigee or kong.
• Good understanding of RDMS concepts and development preferably using MS SQL Server.
• Experience using test automation technologies like cucumber, selenium is a big plus.
• Partner with scrum masters to address technical blockers/impediments to progress.
• Prior experience working with agile scrum-based development methodology. Participate in sprint planning and estimate development efforts for features and stories.
• Partner with DevOps to install and configure/tune application containers like embedded Spring boot tomcat and webserver technologies preferably nginx or apache.
• Partner with cloud engineering group to outline the infrastructure provisioning requirements/needs for new product development.
• Design and develop CI/CD tools and process preferably using Jenkins to configure build jobs for APIs and design pipeline to promote artifacts from development all the way to production
• Experience with messaging technologies like kafka is a huge plus
• Work with Test Automation engineering team to integrate test automation scripts as part of the CI/CD process.
• Prior proven experience of utilizing and productionizing container/container orchestration technologies like Docker, kubernetes.
• Participate and Resolve issues related deployments, application performance etc.

We are scouting for an experienced candidate who has worked in Brand Activation and has an experience in managing brand campaigns effectively to promote products to generate brand recall.

The candidate must have a proven credential in managing the vendors and executing events/activations meticulously to avoid any hiccups. 

We expect the candidate to also have deep understanding about the VM, In-branch branding collaterals, material and media types to efficiently implement the branch branding and manage the marketing collaterals requirements for internal stake holders.

Experience skills

• 6-8 years of experience in brand, activation, VM, negotiation, vendor management in CPG / FMCG / FMCD / BFSI. 
• Excellent knowledge of media types, printing and vendor network. 
• Understanding of conceptualization and execution of branding activities. 
• Proven track record in brand campaign strategies 
• In-depth knowledge of market catchment. 

Key Responsibilities

• Developing the regional activation strategy for the company in line with the company objectives.
• Planning and implementing regional promotional campaigns in alignment with the sales team.
• Manage and execute lead generation programs.
• Stakeholder alignment on activation setting & budget sharing/planning basis Calendar. 
• Co-ordinate new branch launches.
• Planning and managing small, medium and large format branch level channel partner engagement periodically in alignment with the stakeholder.
• Create value proposition for the product portfolios, on immediate and long-term basis
• Derive the regions budget for all marketing activation initiatives basis brand and business objectives in conjunction with the Brand Activation Lead.
• Scan the competitive and industry environment for potential consumer insights or marketing opportunities.
• Ensure brand compliance in all forms of communication.
• Leverage data analytics and martech tools to analyze sales, marketing, customer service, and competition trends.

Key performance Indication

On Time & In full Delivery Of:

• Ensure Budget compliance - Allocation vs actual spends, Billing Management & Vendor Management.
• Ground Activations, Catchment Visibility & Joint Business Activations - Planning, executing and monitoring on ground initiatives in line with Business objective. Initiatives focused in and around branch / micro branch catchment.
• Channel partner engagement, Branding Initiatives, Contests & R&R Meets - Planning and managing small, medium, large format and branch level channel partner engagement. End to end management of events.
• Large-scale activations – Planning, budgeting, Execution and monitoring all large-scale activations. 
• Activity Efficiency - Ensure achievement of Conversion per lead generation activity for all business. 
• Stakeholder Management – Ensuring stakeholder alignment and meeting on goal setting for all business.

Core Competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and   additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback

PeekWhole Technologies Pvt Ltd is an e-commerce startup. The company aims to disrupt the retail store shopping experience by helping shoppers order from shops around them.
PeekWhole Technologies Pvt Ltd is launching its mobile app and is looking for dynamic, young representatives to lead its efforts in onboarding and managing stores in Gurgaon.

Eligibility criteria:
> Good Communication skills
> Willingness to travel
> MUST HAVE A SMART PHONE
> Applicants with laptops will be preferred

Skills Required:
1. Good command over English and Hindi
2. Working knowledge of Google Sheets/Excel
3. Maturity, Confidence and Perseverance

Job Responsibilities:
1. Shops on-boarding
2. Order Management