11+ Report Writing Jobs in Kochi (Cochin) | Report Writing Job openings in Kochi (Cochin)

Overview

We at PEMS digital aim to create a smarter, greener tomorrow for you, with your expertise. All of us are guided by

finding and employing efficient data handling to push the frontiers of human engagement, whether it be with

infrastructure, mobility, logistics or the myriad of other industries we hope to expand into. We believe in visualizing

the technology of tomorrow today, and thus, priorities the attitudes of collaboration, creation and adaptability to

create an ecosystem that will foster talent.

Role Overview:

We are seeking a dynamic and motivated Presales (Inside Sales) Intern to join our team for a 3-month internship.

This role is perfect for individuals looking to gain hands-on experience in sales processes, client engagement, and

lead generation

Key Responsibilities:

 Conduct market research to identify potential clients and key decision-makers.

 Assist in lead generation and prospecting activities using various tools and platforms.

 Reach out to prospects via calls, emails, and social media to introduce company products/services.

 Support the sales team in preparing proposals, presentations, and sales collateral.

 Schedule meetings and product demos for the sales team.

 Maintain and update CRM systems with accurate lead and customer information.

 Collaborate with marketing to align lead generation efforts with campaigns.

 Track and report on outreach and lead generation metrics.

Qualifications:

 Pursuing or recently completed a degree in Business, Marketing, Sales, or a related field.

 Strong communication and interpersonal skills.

 Basic understanding of sales principles and customer relationship management.

 Self-motivated, goal-oriented, and eager to learn.

 Ability to multitask and manage time effectively.

What You'll Gain:

 Hands-on experience in presales and inside sales processes.

 Exposure to sales tools and CRM platforms.

 Opportunity to develop client engagement and communication skills.

 Mentorship and guidance from experienced sales professionals.

 A chance to convert the internship into a full-time role based on performance.

- Proven experience working with : Azure Fabric SQL Server Azure Data Factory Azure Data Lake Cosmos DB.

- Strong hands-on expertise in : Complex SQL queries SQL query efficiency and optimization

- Database design and data modeling.

- Data migration techniques and performance tuning.

- Solid understanding of cloud infrastructure and data integration patterns in Azure.

- Experience working in agile environments with CI/CD practices.

We are Hiring Customer Success Manager

Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO

Location: Kochi - India

Department: Customer Service / Operations

Type: Full-Time

Job Summary:

We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellence, process optimization, and team performance.

Key Responsibilities:

• Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
• Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
• Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
• Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
• Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
• Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
• Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
• Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
• Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
• Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).

Requirements:

• Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
• Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
• Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
• Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
• Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.

Preferred Skills:

• Multilingual capability (English is a must; Hindi, and/or other languages a plus).
• Prior experience with automation tools, chatbots, and self-service platforms.
• Proven ability to drive CSAT and NPS improvements.
• Experience managing distributed/remote teams.

AEM Sites Developer

Pattem Digital Technologies is looking for a highly effective Adobe Experience manager(AEM) Developer to join our team. This person will utilize best practices and methodologies to design and implement the best solution for our clients. This key member of our team contributes to the entire software development lifecycle including analysis, requirement specification, use case and data modeling, technical design, development, testing, and implementation. This individual will be focused on delivering assigned tasks and/or specific tracks of the solution on time, escalating issues when appropriate as well as educating and leading others in the form of code reviews, workshops, and documentation.

Know your work :

• Build and maintain solutions for AEM (Sites, Assets). 
• Work in Agile Methodology - be part of Sprint Ceremonies, provide accurate estimates for assigned development Stories & deliver on time. 
• Follow Best and Recommended Practices while implementing solutions. 
• Ensure Code Quality, Readability, Maintainability and Security. 
• Coordinate with multiple teams (Ex: UI/QA) for any dependencies. 
• Write JUnit Test Cases for Unit Testing 
• Communicate with customer teams on requirements effectively. 
• Manage customer expectations of response time and issue resolution 
• Troubleshoot and reproduce the technical problems reported by customers and define workarounds. 
• Create and integrate content-driven applications on top of the AEM platform, and integrate with other systems.
• The AEM Developer provides technical leadership with a focus on CMS solutions. This Includes planning, guiding the design, estimation, user interface, people management, issue resolution and quality assurance. 
• Collaborate across disciplines and use their in-depth knowledge of AEM technology to help deliver business solutions for our clients.

What you need to apply :

• Good understanding of UI technologies like JQuery, Java Script, HTML 5, CSS. 
• Good understanding of backend technologies like Java EE, Servlets, JSP, Tag libraries, and JSTL skills, combined with a good understanding of Enterprise Java frameworks such as Spring, Spring Boot and Hibernate.
• Good understanding of CI/CD tools like Maven, Jenkins. 
• Good understanding of Code Quality and Security tools like SONAR. 
• Good understanding of Touch UI, Sightly (HTL) and Sling Models.
• Good understanding of AEM Backend Development like Sling Servlets, OSGi Components and JCR Queries. 
• Solid experience in problem analysis and resolution of technical problems.
• Ability to handle clients professionally during all interfaces. 
• Ability to work in extended hours to overlap with North America timings. 
• Strong written and verbal communication skills. 
• Minimum 3+ years of experience in AEM.
• 3-4 years of experience in CMS implementations with Adobe Experience manager(AEM).
• Hands-on work experience on Adobe 6.x versions.
• Knowledge in AEM foundational concepts, including the CRX repository, the AEM platform, the use of core frameworks such as Apache Sling and Apache Felix. 
• Knowledge on latest AEM features.

Greetings!!!

We are hiring for the position of "Starlims Developer" for one of the IT MNCs.

Exp: 5.5 - 12 yrs

Loc: PAN India

Skills: Starlims, Starlims developer, SQL

Job Description:

1. Need only Starlims developer.
2. Candidate should have Experience in SSL(Starlims Scripting Language).
3. Candidate should have Experience in DB Design- Optimization- MS SQL, and web services.

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

Hii, jobseekers

We are hiring.....

🔘 Role : Software Developer/ Senior Software Developer 

🔹️Experience: Between 2- 7 years

🔹️Job Location: Cochin / Pondicherry

🔶️ job description:

Design, development, delivery and management of technology-based business solutions. He/she has experience in designing, coding, testing

and implementing configuration changes of software applications to meet both functional and technical requirements.

Good to Have

Strong understanding of object-oriented programming

Skill for writing reusable libraries

Familiar with various design and architectural patterns

Knowledge of concurrency patterns.

🔘 Skills: 👇

.Net web Framework (Core and. Net)

Proficiency in C#

Asp.Net MVC Web API and REST Concepts

Entity Framework or any other ORM Framework

Javascript and Jquery

SQL Server, Oracle

HTML5,CSS, Knockout, Require JS

Angular and React Js can be added as an advantage

🔘Education & Experience:

Bachelors/Master's degree or equivalent education and experience.

• Conducting keyword research using dedicated software, and generating new keyword ideas.
• Analyzing website and social media pages, then making recommendations for improvement.
• Monitoring website traffic, search results, and developing strategies.
• Generating content ideas and delegating these to the team.
• Overseeing content creation and offering suggestions.
• Updating outdated content.
• Optimizing pages for desktop, tablet, and mobile use.
• Developing link-building strategies.
• Managing paid search campaigns.
• Keeping up to date with new trends and best SEO practices.

• BSc in marketing or similar.
• HTML and JavaScript experience.
• Previous experience in a similar role would be advantageous.
• Excellent written, verbal, and analytical skills.
• Experience with Google Analytics.
• Great customer service and interpersonal skills.
• Ability to follow specifications.
• Ability to work under pressure.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Social Media Expert

Description:

Are you intimately familiar with the LinkedIn algorithm? Do you specialize in growing brand following on Twitter? Are you proficient in defining and executing social media strategies for Quora, Reddit, Instagram, and Facebook?  We’re looking for an expert with a solid understanding of how each social media channel works and how to optimize content so that it is engaging. As the B2B Digital Marketing Specialist, you will also be responsible for organizing and producing content that follows our clients’ brand guidelines.

Competencies:

• Consistent and self-driven to learn about social media platforms and trends. 
• Strong creative storytelling skills with a focus on visual and content aesthetics.

Skills:

• Working knowledge of SMM tools like Hootsuite, Moz, Loomly, etc.
• Working knowledge of design applications like Adobe Suite, Canva, etc., and other video editing tools.
• Adept at digital tools like Facebook Insights, Twitter Analytics, Google Analytics/Google Ad Manager.
• Adept at communicating in a professional, but unique social media “voice” for each client; directly aligned with the clients’ thought leadership and content platform.

Experience:

• Demonstrable B2B social networking experience and social analytics tools.
• Experience in managing multiple digital marketing campaigns with the ability to analyze and make recommendations on performance.
• Strong understanding of social media KPIs, keyword optimization tools, and social media algorithms.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in the B2B domain. Please share only case studies of growth where the strategy and execution were owned end-to-end by you. Shortlisting will be followed by a video interview.