11+ HP Quality Center administration Jobs in India

Job Title: Executive Assistant to CEO

Job Description: We are looking for candidates with Good communication skills and are energetic to join our team as an executive assistant!!

Requirement:

• Good communication and interpersonal skills
• Must be good in handling calls
• Must be a graduate
• MS office

Responsibilities:

• Assisting the CEO with the day to day tasks
• Setting up meetings
• Managing tasks and updating
• Calendar management
• Email drafting and reverting
• Handling calls for the CEO
• Managing the floor and supervising

 Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Desired Candidate profile

● Architect and build scalable front-end web solutions using JavaScript, React, HTML, CSS and other fundamental web technologies. 
● Build reusable code and libraries using iterative development practices for future use

● Ensuring high performance on mobile and desktop. 
● Implement monitoring, metric dashboards, runbooks, logging, escalations, and alerts.

● Drive code and design reviews of components / systems / products in scope and drive the architectural governance for them. 
● Implement best practices and constantly learn new ways of keeping code bases up to date 
 
Roles and Responsibilities:

● A solid grounding in Computer Science fundamentals (based on a Bachelor's or Master's in Computer Science or related field) from reputed institutes 
● 4+ years of development experience in modern web technologies (HTML/CSS, JavaScript), frameworks (React, Backbone.js, AngularJS, , etc) 
● Ability to build a feature from scratch & drive it to completion 
● Prior hands-on experience in building responsive web interfaces at scale for consumers in a product engineering setup 
● Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system 
● Excellent problem solving, debugging and optimization skills 
● Strong knowledge of browser behavior, performance, compatibility and cross-browser issues 
● Good understanding of REST API 
● Familiar with front-end build tools, such as Webpack, Grunt and Gulp.js
● Proficient understanding of code versioning tools, such as Git 
● Open source contribution is a plus. 

Job Title: Java Developer

Job Type: Permanent/Contractual

Experience: 3+ years

Job Location: Bangalore, Mumbai, Gurgaon

Qualification: B. Tech, BE, MCA or higher

JOB DESCRIPTION:

• Design overall architecture of the web application.
• Work with UI designers, business users and other team members to develop web applications
• Define, develop and develop APIs
• Integrations with partner APIs and, Database Management
• Maintain quality and ensure responsiveness of applications
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization
• Work closely with graphic designers.
• Understand and implement security and data protection
• Development experience for both mobile and desktop.

TECHNICAL SKILLS & EXPERIENCE:

• Proficient in JAVA with Spring Boot framework
• Proficient using relational databases such as MySQL
• Experience with cloud message APIs, REST APIs and usage of push notifications.
• Knowledge of code versioning tools such as Git, Mercurial or SVN
• Good understanding of collaboration tools
• Should be comfortable with Agile methodology and using Agile tools
• Good verbal and written communication skills
• Good problem-solving skills.