11+ HP Quality Center administration Jobs in India

Mandatory Skills: Python / Node, JavaScript, Any bot platform with hands on experience in Chatbot / Voice Bot & IVR

Minimum 7+ years of solid product/application development experience and should have worked on

open-source platforms.

• Hands -on experience working with Kore.AI Platform.

• You have excellent spoken and written communication skills.

• Must have strong expertise in either Java or Python, Node.js

• Skillset should have the following JSON, Redis / MongoDB, Web Sockets

• Proven experience as a Full Stack Developer or similar role

• Knowledge of AI, NLP, ML, Chat bots will be added advantage.

• Experience in Web Services using REST, SOAP

• Knowledge of different authentication and authorization techniques

• Candidate must have hands on experience in server-side programming independent of technology

• Strong knowledge of code documentation and handover

• Exposure to any of the cloud platforms like AWS/GCP/Azure

• UI-side development experience in any one of the technologies Java Script /Angular.JS /

React.JS/Vue.JS

• You possess the initiative to scale up and develop sufficient expertise on our products with the internal

training provided.

Work Mode - Hybrid

Notice Period - Immediate to 15 days

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

This is a full-time on-site role for an IT Sales Business Development at Chimera Technologies Private Limited in Bengaluru. The role involves day-to-day tasks associated with driving IT sales, developing business opportunities, and cultivating relationships with clients. The Business Development Manager will be responsible for achieving sales targets, creating strategic sales plans, and promoting the company's services and solutions.

• Understand and promote Chimera’s services.
• Generate, nurture, and convert leads into sales.
• Ideate impactful campaigns aligned with Chimera’s capabilities.
• Demonstrate software applications and technology solutions to prospective customers.
• Independently write proposals and validate technical proposals with delivery teams.
• Understand and analyze the competition landscape.
• Be socially active and write case studies or posts for LinkedIn.

Fullstack Developer:

We are looking for an onsite Fullstack Developer experienced with Fullstack technologies, Cloud and IoT solutions. For the agile development of our web, mobile, and cloud applications and IoT products, building efficient, reliable and scalable solutions. A hands-on coding role, where you will build and manage your own team.

Tasks:

·        Development of modern based applications in the back-end

·        Development, implementation and optimisation of innovative IoT products, web apps and new features

·        Technical product design, solution architecture, specifications and implementation of Livello solutions

·        Work with a cross-functional team to define, build, test, and deploy universal applications

·        Version control with Git is part of your daily work and continuous integration

·        Ensure the implementation of technical standards, quality assurance and best practices.

Requirements:

·       Bachelor's degree in Computer Science or comparable field of study

·       2-4 years’ experience in agile software development

·       Proficiency in Node.js, React js, Mongo DB, Docker along with any cloud Exp (AWS, GCP, Azure)

·       Experience with test and deployment automation (Gitlab, Fastlane, Jest).

·       Good to have Experience with GraphQL and Kubernetes as well as state management solutions (Redux, Saga)

·       Ability to work cooperatively and independently, analytical thinking, willingness to lead and take on responsibility

·       Fluent in English.

Nice to have:

·       Experienced in IoT-to-Cloud managed services, Microservices.

·       Knowledge of IoT device management and message brokers like AMQP or MQTT

Benefits

Ø A responsible position in a fast-growing and highly innovative start-up

Ø An agile and diverse team with colleagues from all over the world, working with our main office in Germany

Ø English speaking open work environment, with flat hierarchies and short decision-making paths

Ø Creative freedom for own ideas, projects and personal development.

• Highly proficient in JavaScript and Typescript, PassportJs, Sequelize.
• Working knowledge of Node.js frameworks such as ExpressJs, SailsJs, VueJs and  ElectronJs.
• Good understanding of server-side templating languages such as Jade, EJS, Mustache etc.
• Good understanding of server-side CSS preprocessors such as Stylus, Less,Sass etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Sound knowledge of Testing frameworks such as Mocha, Chai, Jasmine, Cucumber etc.
• Experience of writing unit, integration and E2E tests.
• Experience of working with SQL databases.
• Experience of integrating third party APIs.
• Good understanding of code versioning tools, such as Git.
• Good Communication Skills.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Must be able to work in the US time zone (US and Latin America markets)
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.
• Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

• Renewals
• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you :

• Work in fast globally growing Start-Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

• Study design briefs and determine requirements
• Conceptualize visuals based on requirements

• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

We are a growth-oriented, dynamic, multi-national startup, so those that are looking for that startup excitement, dynamics, and buzz are here at the right place. Read on -

FrontM (http://www.frontm.com/" target="_blank">www.frontm.com) is an edge AI company with a platform that is redefining how businesses and people in remote and isolated environments (maritime, aviation, mining....) collaborate and drive smart decisions.

Successful candidate will lead the back end architecture working alongside VP of delivery, CTO and CEO

The problem you will be working on:

- Take ownership of AWS cloud infrastructure

- Overlook tech ops with hands-on CI/CD and administration

- Develop Node.js Java and backend system procedures for stability, scale and performance

- Understand FrontM platform roadmap and contribute to planning strategic and tactical capabilities

- Integrate APIs and abstractions for complex requirements

Who you are:

- You are an experienced Cloud Architect and back end developer

- You have experience creating AWS Serverless Lambdas EC2 MongoDB backends

- You have extensive CI/CD and DevOps experience

- You can take ownership of continuous server uptime, maintenance, stability and performance

- You can lead a team of backend developers and architects

- You are a die-hard problem solver and never-say-no person

- You have 10+ years experience

- You are very sound in English language

- You have the ability to initiate and lead teams working with senior management

Additional benefits

- Generous pay package, flexible for the right candidate

- Career development and growth planning

- Entrepreneurial environment that nurtures and promotes innovation

- Multi-national team with an enjoyable culture

We'd love to talk to you if you find this interesting and like to join in on our exciting journey