22+ IT operations Jobs in India
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- Requirement gathering for web and app development projects
- Preparation of necessary docs(BRD, FRD, SOW, RFQ, NDAs, and POC) for the client's requirement.
- Drafting user stories, wireframes and project plans based on the requirements of the client
- Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
- Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/Skype/ helpdesk/ social networking sites.
- Project assignment and being clients major communication for ongoing projects.
- Managing project delivery(It covers check of all the SOW points agreed)
- Assigning the technical queries/issues of clients to the technical departments.
- Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
- Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
- Market research of the products.
- Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.
- Full-time office job, No field work.
Skills Required for this Job:
- Knowledge of Web and app end technology.
- Good observation of technical workflow in the app, websites, and software tools.
- Learning new software tools, platforms, and tech stacks.
- Updated with the latest technologies and market leaders.
- Problem solver with sound attention to detail.
- Understanding & drafting of Business Proposals, POC, SOW, NDA, and RFPs.
- Excellent presentation and emailing skills.
- Should be Excellent in communication as well as written English.
- Willingness to learn.
- Ready to take challenges and flexible.
- Knowledge of eCommerce platforms(like Magento, Opencart, Bagisto, Shopify, WooCommerce, etc) would be considered a plus point.
- Good knowledge of the E-Commerce industry modules will be considered a plus point.
- Basic functional knowledge of tech stacks like PHP, React JS, Android, iOS, Flutter, APIs, etc along with integration work will be considered a high plus-point.
Exp : 4+ years
Note : Current location should be Bangalore or Chennai
Must To Have Skills: Experience in ServiceNow IT Operations Management.
- Good To Have Skills: Experience in ServiceNow IT Service Management.
- Strong understanding of ITIL processes and best practices.
- Experience in designing and implementing ServiceNow workflows, forms, and reports.
- Experience in integrating ServiceNow with other systems.
- Experience in developing and maintaining technical documentation.
Position – I.T. Manager.
As an I.T. Manager, you will be responsible for managing all aspects of I.T. related to retail store operations and our Corporate office. Along with your team, you will be responsible for improving and updating software and hardware systems. This role also requires developing and implementing IT policies and best practice guides for the organization.
Responsibilities:
• Ensuring that retail systems are functional, recording accurate information and that data integrity is reflected in the relevant analytic reports.
• Configuring of new SaaS platforms and knowledge transfer to the relevant members on any new software or hardware platforms introduced in the Company.
• Running regular checks on network and data security.
• Developing in-house processes (SOP’s) for effective working.
• Maintaining the back end of eCommerce portals built on Shopify.
• Implementing end-to-end IT infrastructure initiatives and operations.
• Managing both hardware and software-related matters.
• Planning, organizing, controlling and evaluating IT and electronic data operations.
• Ensuring the security of data, access control levels, network access and backup systems.
• Auditing systems and assessing their outcomes.
• Preserving assets, information security and control structures.
Candidate Qualifications & Skill Requirements:
• Must have at least 7-12 years of experience
• Excellent knowledge of computer hardware/software systems
• Hands-on experience with computer networks, network installation and administration.
• Experience in handling a multi-location set-up would be an advantage.
• Candidate with hands-on experience with ETP, Odoo Royal POS, Go Frugal and Shopify software will be an added advantage.
Reporting: – Chief Operations Officer
Location: Santacruz (W), Mumbai
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Responsibilities
- Operational tasks
- Should be able to work in the US East Time zone idenpendtly
- Ensure the day-to-day functioning of team members operating hybrid is seamless.
- Ensure all team members are provided with all the necessary software, applications, assets, etc.
- Make co-working arrangements when the need arises
- Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
- Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
- IT Support
- Maintain IT software, tools, and applications repository.
- User management with regards to all the required software, tools, and applications generic and project-specific.
- Purchase, renewal, and cancellation of the software, tools, and applications.
- Ensure all the software, tools and applications have the least possible downtime.
- Logistics
- Take ownership of the logistical arrangements for company initiatives, programs or events.
- Vendor management
- Team Member Engagement
- Initiate, support, or coordinate events that play a role in team member engagement.
- Collaborate with other support teams, technology teams, and other stakeholders in their initiatives.
- Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.
- Other
- Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc.
- Achieve and maintain quality and efficiency in all tasks assigned.
- Align with the company's core values, respect, and adhere to all company guidelines.
- Operate with utmost integrity, behave ethically, and maintain respect for all.
- Event management
Qualifications
- Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA.
- Good communication skills
- Any prior experience is good to have
- People-oriented and results-driven
- Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive.
- Working knowledge of system and data security tools.
- Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
- The ability to work as part of a team.
- Resourceful, self-motivated, and proactive.
- Strong analytical and problem-solving skills.
- Excellent administrative and organizational skills.
About Company
They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world’s under-privileged citizens.
Responsibilities
• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Ensure compliance and data accuracy
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
Requirements and skills
• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, finance, supply chain and IT
• Good IT knowledge
• Good with numbers and financial planning – budgets and business plans
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• Bachelor’s degree (or equivalent) or Masters in business administration or related field
1. Screening resumes of the candidates based on the job description available.
2. Shortlisting resumes based on several search factors such as skills, recently updated resume, location, experience, previous employers etc.
3. Calling the shortlisted candidates to know their interest in the job opening.
4. Convincing candidates to attend the interviews.
5. Finalizing the interview schedule and making the interviewer to be available for taking the interview.
6. After the interview share feedback with the candidate.
7. Salary negotiation and follow-up with them till onboarding.
Role - Lead (Technology & Data Cell)
Experience - 6+ years
Job Location - Aundh, Pune, Maharashtra
About our Client :-
Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youths. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
The Lead for Technology and Data consultant Cell has the opportunity to create and implement the vision for enabling the organization to serve 1 million youth by 2030 by using cutting-edge technology and data systems.
They will Tech enable organizational systems for effective operations, devise data solutions for effective decision making and strategic direction. They will closely work with the program teams to fully understand the
program landscape and implement technology solutions accordingly. Implementation would include being the single point of contact for the Software service provider, end to end back-end support and training of the users.
- Design and Implementation/upgradation of a Tech platform for the Livelihood program:
In collaboration with the Software service provider, an ERP system is being developed and is close to going-live. The responsibilities would include:
i) Understanding the business requirements w.r.t the platform
ii) Data migration: Migrating the legacy data on the platform in the required format whilst ensuring accuracy of the data
iii) End-user training across centers and central team: Hand Holding the team along with Service provider during go-Live and implementation
iv) Troubleshooting wherever required through constant updates and follow-up on system glitches and ensuring resolution with the support of Software service providers.
v) Monitoring of the system application across centers. Identifying required improvisations and suggesting the same.
vi) Coordinating with software service provider for changes and support required for smooth running of the application
vii) Managing and maintaining SMS/Email gateways, domain, servers etc.
viii) Meaningful data extraction and reporting.
ix) Establish Data systems: Establish protocol for data storage and data sharing.
i) Identify technology requirements for Donor management, HR management and all other areas as required.
- Data Analytics: Facilitate culture of data-driven decision making within the organization, including but not limited to, provision of relevant data analytics to the program team.
- Knowledge Management: Lead the overall knowledge management system for the organization and enable data to be available on cloud with a clear protocol for sharing and storage.
- Education: BE Computers
- Experience: Project management experience of 5+ years
- Data management skills Proven understanding the principles of data management and administration.
- IT and database skills Familiarity with modern databases and IT systems. - Candidates with a fair understanding of PHP and SQL databases would be preferred.
- Analytical skills
- Problem-solving skills
- Partnership management
- Excellent verbal and written communication skills.
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job :
Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.
What will you do?
- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces
- Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects
- Publish the project dashboards and reports to internal stakeholders and management team at defined intervals
- Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments
- Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients
- Perform project audits for newly implemented properties and identify gaps, if any
- Build and lead a cohesive and high performing team.
We are looking for :
- B. Tech or equivalent degree in computer science.
- Total experience of 10+ years with at least 3 years leading a team serving customers globally.
- Industry experience of working in similar IT services/product companies with. B2B experience preferred.
- In-depth knowledge of Windows servers and strong Windows Administration skills
- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)
- Strong experience of working in cloud services (AWS preferred)
- Working knowledge of interfaces and integrations of systems.
- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
- Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
- Committed to working collaboratively with highly diverse teams, and many different types of people
- Experience of working in hotel technologies will be an added advantage.
Our Client's experience :
- The physical, mental, emotional and financial health of our people is something we always care about.
- This is a place to learn and grow. We're committed to your development - both professionally and personally.
- Your experience with us is something we take seriously.
Our Client offers (of course, in addition to your compensation) :
- Health insurance
- Paid time off
- A flexible working environment meaning we strike the balance of what you need and what works for the business
- A hybrid approach to the future of work
- Parental leave
- Professional development assistance
- Referral program
- Familiarize yourself with all services offered by our company.
- Excellent written and verbal communication.
- Experience with Using portal Upwork, PPH, Freelance
- Candidate from IT Background, Good knowledge. of IT Technologies. (WordPress, PHP, Shopify)
- Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
- Attending networking activities to research and connect with prospective clients.
- Maintaining meaningful relationships with existing clients to ensure that they are retained.
- Crafting business proposals and contracts to draw in more revenue from clients.
Requirements
- The CTO will set company’s technological vision and lead its execution.
- Responsible to build and scale an online B2B / B2C platform from the scratch
- Build a solid technical team across Software development, Architecture & design, Dev Ops / Infrastructure.
Requirements
- Min 5 years of experience must have headed a full journey experience of scaling up software product & technology from scratch within a B2C or B2B environment during zero to one phase of the startup
- Proven ability to work in the intersection of technology and business to drive revenue growth. Must have experience of working in a start-up during zero to one phase along with Founder/s or at a Founder/s minus 1 level.
- Proven experience of building and leading engineering teams that have scaled along the journey.
- Must have experience managing teams across Software development, Architecture & design, Dev Ops / Infrastructure
- Candidate must have nuanced understanding of trade-offs among features, risks and costs.
-You will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.
- Organizing, attending and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Preparing necessary presentation materials for meetings.
- Ensuring project deadlines are met.
- Determining project changes.
- Providing administrative support as needed.
- Undertaking project tasks as required.
- Developing project strategies.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues and provide solutions where applicable.
- Ensure stakeholder views are managed towards the best solution.
Job Description:
- Looking for a passionate HR Executive in the Software Industry who understands technology and Interested to learn and grow along with the company.
- Understanding JD brief and sourcing potential candidates
- Handling End to End requirements for Mid-level to Leadership level.
- Sourcing profiles / resumes through multiple sources (head hunting, networking portals, job portals, internal references, etc.).
- Candidate assessment at primary level, based on client requirement Coordinate with technical panel and schedule interviews and follow up
- Maintain MIS / Trackers / Status reports
- Build and maintain an active pool of candidates to meet future hiring targets in an effective manner Basic knowledge on Timesheets, Attendance and Leave Management Good knowledge on Onboarding and BGV Process Basic knowledge on Payroll and Statutory compliance.
- Experience on Employee data management, preparation of all HR related letters from joining to Exit process. Knowledge on any HR Software.
Desired Candidate profile
- Prior recruitment experience is great to have.
- Responsible and accountable
- Confident and motivated individual
- Excellent interpersonal skills with excellent communication skills is preferred
- Strong Microsoft proficiency, including Word, Excel and PowerPoint
Title: Technical Support L3 - Partner Engagement
Department
Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech
Location: Mumbai
Good To Have Skills
Must Have Skills
Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)
Experience Level
5 - 7 Years (Min 3 yrs)
Continuous night shifts
Excellent Comm skills.
Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)
Rounds of interview:
Recruiter screening
Technical round 1
Manager Round
HR Discussion
Roles:
Administration and maintenance of Virtualization (VMware, Hyper-V)
Administration and maintenance of O365 email service, ADFS, and AD-Connect.
Administration and maintenance of Azure AD services.
Active Directory maintenance & management, clean-up.
Administration and maintenance of DNS, DHCP.
Administration and maintenance of different Backup Solutions.
Responsible for Business continuity and Disaster Recovery Planning.
Antivirus and Patch Management on Multiple Networks. Basic Networking.
support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.
Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,
External Skills And Expertise
Fluent English speaker - written and verbal communication skills - Mandatory.
Service-oriented a team player and self-motivated.
Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.
High attention to detail, with the ability and passion to troubleshoot complex problems.
PythonCloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.
CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.
RESPONSIBILITIES:
- Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
- Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
- Prepare and ship computers to all users based on company standard policy
- Responsible for general IT operations and user support
- Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
- Design, plan and implement systems automation as required for better efficiency to support team projects
- Accurately record transactions and processes using a designated tracking software
- Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
- Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
- Develop, deploy and maintain the automation and user life cycle workflow
- Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
- Leads systems' incident support and troubleshooting for complex and non-complex issues.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
- Provides insight into recommendations for technical solutions that meet design and functional needs.
- Completes work assignments and supports business-specific projects by applying expertise in the subject area;
- Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
- Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
- Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.
REQUIREMENTS:
- Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
- Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
- Hands-on experience working and supporting Mac and Windows OS
- Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
- Superior time management skills including a sense of urgency and proactive approach.
- Capable to manage multiple tasks/ projects simultaneously
- Excellent analytical and problem-solving skills.
- Demonstrated ability to work independently and in a team environment.
- Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
- Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
- Experience with API integrations
- Flexibility to work during the holidays and an on-call rotation
PROFESSIONAL BACKGROUND / SKILLS:
- Bachelor's degree in Computer Science or related degree or related experience required.
- CompTIA A+ certification a plus
- 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
- Strong Knowledge of Google Suite, Atlassian, and Okta administration
- Strong Knowledge of scripting languages (Python, Google Script, etc)
- Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
- Experience in software development and knowledge of scripting languages.
- Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
- Strong ability to work both individually and in a team environment
At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.
In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.
With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
What you will do:
- Administration and Management of Microsoft 365 environment
- Work in GMT time zone
Desired Candidate Profile
- Minimum 5 years of total experience
- At least 3yrs experience in migration
- Expertise on Microsoft 365 administration including enterprise features
- Good understanding of networking, IT operations, Active directory, and DNS
- Excellent verbal and written English skills
- Good documentation skills
- Understanding of project management methodologies
- Prior experience in performing a migration to Microsoft 365 from any source
What you will do:
- Making systems more efficient, more reliable and more secure
- Communicating across internal and external organizations
What you need to have:
- Minimum 12 years of experience
- Experience in IT Infra, IT Ops, Hardware and network connectivity
- Knowledge on VM ware, AWS cloud
- Experience in Monitoring tools
- Working knowledge on Unix /Linux
- Experience in security, network and compliance frameworks
- Hands-on experience with VMware, AWS Cloud/Multi Cloud, infrastructure automation and monitoring tools
- Understanding of security, risk and compliance frameworks, disaster recovery, high availability architectures, hardware, operating systems and networking connectivity
Experience : 4yrs to 6 yrs
Night shift ( US Time Zone)
Location : Gurgaon ( Currently WFH )
Skill: - Technical Recruiter recruiting for US IT Staffing
Knowledge on Well versed with various visas (H1, OPT, EAD, etc.) and tax terms (W2, C2C, 1099)
Usage of all portals like Portals -Dice, Monster & CareerBuilder, Internet sourcing, networking, employee referrals, cold calls, and direct mailing & resume
Negotiating & finalizing salary/ rate/ hour aspects (W2 & Corp-Corp) with US Citizens, GC, EAD, H1B. etc.
Desired Candidate Profile:
Proven success in a very fast-paced team environment
Agility to fully leverage all processes and technology tools to more productively deliver results Ability to maintain and nurture the relationship with old and new clientele.
Proven ability to drive the sales process from planning to execution
Excellent mentoring, coaching and people management skills
BDM CUM Business Analyst
Note: Notice period is immediate to 15 days’ maximum candidates can apply.
Kindly read carefully
Role: BDM CUM Business Analyst
Work Location: LUCKNOW
Experience: Minimum 2 + years into the same key skills
Budget: open
Mode: Permanent
Job description
We are looking for a candidate with 2-5 years of experience in Business Analysis and IT project coordination with documentation in IT (Web development/application development / mobile apps development) along with international client handling experience..
Job Responsibilities:
Discussion with customer/project team to understand the requirements
Creating, analyzing, and validating detailed functional and business specifications (BRD / SRS Preparation)
Requirement walk-through and getting requirement sign-off from the customer
Analyzing the requirements of the clients and converting them into technical documents as per the specifications
Creating wireframes to determine the flow and functionalities of the application
Facilitating the negotiation of requirements amongst multiple stakeholders
Creating Proposals and other relevant documents
Creating Slide Decks required for explaining Business Solutions & Approach
Explaining the requirements to technical teams and taking the estimates for the same
Understanding the Adhoc changes and analysis on the impact and creating spec documents
Supporting testing in creating test cases and review of test cases
Allocating tasks to resources as per the milestones of the project
Coordination with the delivery team to deliver the project on or before the estimated deadline
Creating Release documents and UAT Testing of the release
Communicating with clients throughout the life cycle of a project to update them with the progress and path ahead from time to time
Skills:
- Exceptional written and verbal communication, and client-serving skills
- Must have knowledge of some analytical tools
- Ability to prioritize tasks and deliver to deadlines
- Strong relationship building, analytical, & problem-solving skills
- Must have good decision-making skills
- Must be a good team player, good learner, and self-starter
- Proactive and quick executor
- Must have demonstrable client/stakeholder management skills
- Must be self-driven with the ability to manage workload without direct supervision
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