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IT operations Jobs in Hyderabad

3+ IT operations Jobs in Hyderabad | IT operations Job openings in Hyderabad

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Client Located in Hyderabad locations

Client Located in Hyderabad locations

Agency job
Hyderabad
8 - 10 yrs
₹20L - ₹25L / yr
CMDB
ITSM
ServiceNow
Mapping
IT operations
+1 more

Job Description :


We are seeking an experienced ServiceNow CMDB Architect to join our team and lead the design, development, and implementation of the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a strong background in Service Mapping and a deep understanding of the Common Service Data Model (CSDM) to ensure that our ServiceNow CMDB is optimally configured, aligned with ITIL best practices, and supports business-critical processes.


Key Responsibilities :


- Lead the architecture, design, and implementation of the ServiceNow CMDB and related processes in alignment with the business requirements and ITIL standards.


- Implement and enhance Service Mapping solutions to ensure accurate discovery and mapping of services to infrastructure components.


- Design, develop, and maintain CSDM to ensure proper classification, relationships, and data modeling for services, applications, and IT components.


- Collaborate with stakeholders to gather and understand requirements and translate them into effective CMDB and Service Mapping strategies.


- Oversee data governance, quality, and integrity in the CMDB, ensuring that configuration items (CIs) are accurately tracked and managed.


- Create and enforce best practices for maintaining and updating CMDB, Service Mapping, and CSDM.


- Provide expertise in ServiceNow implementation, configuration, and integration with other ITSM modules (Incident, Problem, Change Management, etc.).


- Work closely with the IT operations, security, and service management teams to align the CMDB with operational needs.


- Guide and mentor junior ServiceNow developers and administrators on CMDB and Service Mapping best practices.


- Perform regular audits and assessments of the CMDB and Service Mapping configurations to ensure alignment with the evolving business needs.


Required Skills and Experience :


- ServiceNow CMDB Architecture experience with extensive involvement in the design and implementation of CMDB processes.


- Strong expertise in Service Mapping within ServiceNow and its integration with infrastructure components.


- Deep knowledge of CSDM (Common Service Data Model) and the ability to map complex relationships and structures.


- Extensive experience in ServiceNow platform configuration and customization (including updates and releases).


- Strong understanding of ITIL best practices and their integration into ServiceNow CMDB and Service Mapping modules.


- Ability to develop and enforce CMDB policies, governance frameworks, and best practices.


- Expertise in managing large-scale CMDB implementations, including data migration, discovery, and reconciliation processes.


- Experience in working with Discovery, Event Management, and Automation modules of ServiceNow.


- Knowledge of scripting and automation within the ServiceNow platform (e.g., Business Rules, Script Includes, etc.).


- Strong problem-solving skills and ability to work in a fast-paced, dynamic environment.


- Excellent communication and interpersonal skills with the ability to collaborate with both technical and non-technical stakeholders.

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IASHINE ENTERPRISES PVT LTD
Mohammed Ahmed
Posted by Mohammed Ahmed
Remote, Hyderabad
9 - 11 yrs
₹1L - ₹3L / yr
IT Recruiter
Tech Recruiter
Tech recruitment
IT operations
US Placements
We need US IT recruiter who are familar with placements in US. Should be aware of handling candidates and contracts.
Read more
Gainsight

at Gainsight

3 recruiters
Soumya Malladi
Posted by Soumya Malladi
Hyderabad
7 - 12 yrs
₹19L - ₹22L / yr
Help desk management
IT operations
Customer Success
Adobe
Workday
+13 more
Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization
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