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Position: BMC Helix Consultant (ITSM, DWP & Discovery)

Experience: 5–8 Years

Location: PAN India

Notice Period: 0-15 days

We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations.

The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments.

Key Responsibilities:

• Configure, customize, and support BMC Helix ITSM solutions.

• Build and optimize Digital Workplace (DWP) service catalog items and workflows.

• Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery.

• Design and support integrations using REST APIs and web services.

• Work with CMDB normalization and reconciliation processes.

• Support Discovery integrations and ensure accurate CI data synchronization.

• Develop automated approval workflows and service fulfillment processes.

• Participate in platform upgrades, patching, testing, and production readiness activities.

• Collaborate with cross-functional teams and stakeholders to deliver business requirements.

Required Skills:

• 5–8 years of experience in BMC Helix / Remedy platform.

• Strong experience in Helix ITSM modules.

• Hands-on experience with Digital Workplace (DWP).

• Experience with BMC Discovery and CMDB.

• Knowledge of REST APIs and third-party integrations.

• Understanding of Incident, Change, Problem, and Service Request Management.

• Strong troubleshooting and root cause analysis skills.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Smart IT exposure.

• Identity management or SSO integrations.

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you.

job description:

Job Title: Bench Sales Recruiter

Experience: 0–8 Years

Employment Type: Full-Time

Job Summary:

We are looking for a dynamic and motivated Bench Sales Recruiter to join our team. The ideal candidate will be responsible for marketing IT consultants who are on the bench and placing them on suitable client projects. The role requires strong communication, relationship-building, and negotiation skills to work with vendors, clients, and consultants.

Key Responsibilities:

Market bench consultants to prime vendors, implementation partners, and direct clients.

Identify new client requirements and match them with available consultants.

Maintain and develop strong relationships with vendors and clients.

Negotiate contract rates with clients and vendors.

Coordinate interviews and follow up with clients and consultants.

Maintain a daily pipeline of submissions and placements.

Update and maintain consultant profiles and resumes according to job requirements.

Track consultant availability and manage bench resources effectively.

Ensure proper documentation and maintain records of submissions and placements.

Work closely with the recruiting team to understand consultant skills and project requirements.

Required Skills:

Excellent communication and negotiation skills.

Strong experience working with vendors and implementation partners.

Knowledge of US IT staffing and bench sales process.

Ability to work in a fast-paced environment and meet targets.

Good understanding of different IT technologies and roles.