Technical Support

Description

We are seeking a skilled and detail-oriented Software Developer to automate our internal workflows, develop tools for internal use that are used by our development team.

We follow the following practices: unit testing, continuous integration CI, continuous deployment CD, and DevOps.

We have codebases in go, java, python, vue js, bash and support the development team that develops C code.

You need to like challenges, explore new fields and find solutions for problems.

You will be responsible for coordinating, automating, and validating internal workflows and ensuring operational stability, and system reliability.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 2+ years in professional software development
• Solid understanding of software development patterns like SOLID, GoF or similar.
• Experience automating deployments for different kinds of applications.
• Strong understanding of Git version control, merge/rebase strategies, tagging.
• Familiarity with containerization (Docker) and deployment orchestration (e.g., docker compose).
• Solid scripting experience (bash, or similar).
• Understanding of observability, monitoring, and probing tooling (e.g., Prometheus, Grafana, blackbox exporter).

Preferred Skills

• Experience in SRE
• Proficiency in CI/CD tooling (e.g., GitHub Actions, Jenkins, GitLab).
• Familiarity with build tools like Make, CMake, or similar.
• Exposure to artifact management systems (e.g., aptly, Artifactory, Nexus).
• Experience deploying to Linux production systems with service uptime guarantees.

Responsibilities

• Develop new services that are needed by SRE, Field or Development Team by adopting unit testing, agile, clean code practices.
• Drive the CI/CD pipeline and maintain the workflows, using tools such as GitLab, Jenkins
• Deploy the services and implement and refine the automation for different environments.
• Operate: The services that the SRE Team developed.
• Automate release pipelines: Build and maintain CI/CD workflows using tools such as Jenkins and GitLab.
• Version control: Manage and enforce Git best practices, branching strategies (e.g., Git Flow), tagging, and release versioning.
• Collaboration: Work closely with developers, QA, and product teams to align on release timelines and feature readines
• Success Metrics
• Achieve >99% service up time with minimal rollbacks.
• Delivery in time, hold timelines.

Benefits

Enjoy a great environment, great people, and a great package

• Stock Appreciation Rights - Generous pre series-B stock options
• Generous Gratuity Plan - Long service compensation far exceeding Indian statutory requirements 
• Health Insurance - Premium health insurance for employee, spouse and children 
• Working Hours - Flexible working hours with sole focus on enabling a great work environment 
• Work Environment - Work with top industry experts in an environment that fosters co-operation, learning and developing skills 
• Make a Difference - We're here because we want to make an impact on the world - we hope you do too!

Why Join RtBrick

Enjoy the excitement of a start-up without the risk!

We're revolutionizing the Internet's backbone by using cutting-edge software development techniques. The internet and, more specifically, broadband networks are among the most world's most critical technologies, that billions of people rely on every day. Rtbrick is revolutionizing the way these networks are constructed, moving away from traditional monolithic routing systems to a more agile, disaggregated infrastructure and distributed edge network functions. This shift mirrors transformations seen in computing and cloud technologies, marking the most profound change in networking since the inception of IP technology. 

We're pioneering a cloud-native approach, harnessing the power of container-based software, microservices, a devops philosophy, and warehouse scale tools to drive innovation. 

And although RtBrick is a young innovative company, RtBrick stands on solid financial ground: we are already cash-flow positive, backed by major telco investors like Swisscom Ventures and T-Capital, and our solutions are actively deployed by Tier-1 telcos including Deutsche Telekom (Europe's largest carrier), Regional ISPs and City ISPs—with expanding operations across Europe, North America and Asia. 

Joining RtBrick offers you the unique thrill of a startup environment, coupled with the security that comes from working in a business with substantial market presence and significant revenue streams. 

We'd love you to come and join us so why don't you embrace the opportunity to be part of a team that's not just participating in the market but actively shaping the future of telecommunications worldwide

Python Developer (1–2 Years) – Agentic RAG / LLM Applications

Experience - 1 to 2 Years

Location - Chembur, Mumbai

Job Summary

We are seeking a Python Developer (1–2 years of experience) with hands-on knowledge of LLM-based applications, particularly Agentic RAG (Retrieval Augmented Generation) workflows. The candidate should be comfortable building AI-powered assistants using LangChain / LlamaIndex, integrating vector databases, and delivering production-ready APIs.

Key Responsibilities

• Develop and maintain backend services using Python (FastAPI / Flask)

• Implement RAG pipelines (document ingestion → chunking → embedding → retrieval → generation)

• Build Agentic RAG workflows:

o tool calling / function calling

o multi-step reasoning tasks

o query rewriting, routing, planner-executor patterns

• Integrate Vector Databases:

o ChromaDB / FAISS / Pinecone / Weaviate (any)

• Implement ingestion pipelines for:

o PDFs, DOCX, Excel, websites, emails, internal docs

• Build prompt templates, guardrails, and response formatting

• Add observability/logging:

o token usage, cost tracking, latency, trace logs

• Write clean, modular, and testable code

• Deploy services using Docker, basic CI/CD support

Required Skills

• Strong knowledge of Python development

• Experience with FastAPI / Flask

• Good understanding of RAG concepts:

o chunking strategies

o embeddings

o similarity search

o reranking (basic)

• Hands-on with at least one framework:

o LangChain / LlamaIndex

• Knowledge of LLM APIs

o OpenAI / Azure OpenAI / Anthropic / local models (any)

• Experience with databases

o PostgreSQL / MySQL (any)

We are seeking a talented AI/ML Engineer with strong hands-on experience in Generative AI and Large Language Models (LLMs) to join our Business Intelligence team. The role involves designing, developing, and deploying advanced AI/ML and GenAI-driven solutions to unlock business insights and enhance data-driven decision-making.

Key Responsibilities:

• Collaborate with business analysts and stakeholders to identify AI/ML and Generative AI use cases.

• Design and implement ML models for predictive analytics, segmentation, anomaly detection, and forecasting.

• Develop and deploy Generative AI solutions using LLMs (GPT, LLaMA, Mistral, etc.).

• Build and maintain Retrieval-Augmented Generation (RAG) pipelines and semantic search systems.

• Work with vector databases (FAISS, Pinecone, ChromaDB) for embedding storage and retrieval.

• Develop end-to-end AI/ML pipelines from data preprocessing to deployment.

• Integrate AI/ML and GenAI solutions into BI dashboards and reporting tools.

• Optimize models for performance, scalability, and reliability.

• Maintain documentation and promote knowledge sharing within the team.

Mandatory Requirements:

• 4+ years of relevant experience as an AI/ML Engineer.

• Hands-on experience in Generative AI and Large Language Models (LLMs) – Mandatory.

• Experience implementing RAG pipelines and prompt engineering techniques.

• Strong programming skills in Python.

• Experience with ML frameworks (TensorFlow, PyTorch, scikit-learn).

• Experience with vector databases (FAISS, Pinecone, ChromaDB).

• Strong understanding of SQL and database systems.

• Experience integrating AI solutions into BI tools (Power BI, Tableau).

• Strong analytical, problem-solving, and communication skills. Good to Have

• Experience with cloud platforms (AWS, Azure, GCP).

• Experience with Docker or Kubernetes.

• Exposure to NLP, computer vision, or deep learning use cases.

• Experience in MLOps and CI/CD pipelines

Java Developer:

Total  work  Experience: 2 to 4 Years

Desired Skill Set:

Responsibilities:

·        Proficient in Java, with a good knowledge of its ecosystems

·        Solid understanding of object-oriented programming

·        Familiar with various design and architectural patterns

·        Skill for writing reusable Java libraries

·        Knowledge of concurrency patterns in Java

·        Familiarity with concepts of MVC, JDBC, and RESTful

·        Experience with popular web application frameworks, such as Play and Spark

·        Familiarity with Java GUI frameworks such as Swing, SWT, and AWT depending on project requirements.

·        Knack for writing clean, readable Java code

·        Experience with both external and embedded databases

·        Understanding fundamental design principles behind a scalable application

·        Basic understanding of the class loading mechanism in Java

·        Creating database schemas that represent and support business processes

·        Basic understanding of JVM.

·        Implementing automated testing platforms and unit tests

·        Proficient understanding of code versioning tools, such as Git

·        Familiarity with build tools such as Ant, Maven, and Gradle

·        Familiarity with continuous integration

Overall Experience: 6+ years

Relevant: 4+ years

Location: Initial 10 days Hyderabad after that Remote

*ONLY IMMEDIATE JOINERS*

Role Description

This is a full-time remote role for a Data Engineer. The Data Engineer will be responsible for daily tasks such as data engineering, data modeling, extract transform load (ETL), data warehousing, and data analytics. Collaboration and communication with cross-functional teams will be required to ensure successful project outcomes.

Qualifications

• SQL, Python/Scala, Spark, Hadoop, Hive, HDFS
• Data Engineering, Data Modeling, and Extract Transform Load (ETL) skills
• Data Warehousing and Data Analytics skills
• Experience in working with large datasets and data pipelines
• Proficiency in programming languages such as Python or SQL
• Knowledge of data integration and data processing tools
• Familiarity with cloud platforms and big data technologies
• Strong problem-solving and analytical skills
• Excellent communication and collaboration abilities
• Ability to work independently and remotely
• Bachelor's degree in Computer Science, Data Science, or a related field

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements
• Working closely with the product team in understanding the requirements and user workflow
• Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
• Designing, developing and executing automation test scripts
• Raising defects/bugs and tracking them till closure

Requirements:

• Bachelor's degree in engineering/IT/computer science or related field
• 2-4 years of relevant work experience in software testing
• Professional automation QA experience, using Selenium Webdriver with Python and/or Java 
• Experience in using a defect tracking system to report, track and resolve defects
• Good understanding of the Agile software development methodology (Kanban or Scrum) 
• Passion for software quality assurance, problem detection and analysis
• Experience working in SaaS based product company (optional)
• Worked for a bootstrapped high-growth startup (optional)

• Work closely with design, product management, and front-end teams to create REST APIs using NestJS
• Write reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Work on the implementation of security and data protection
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively

• 1+ years of experience in NodeJS-based frameworks like NestJS, and microservices-based architecture is a bonus.
• Understanding of OOPS concepts, persistence, threading, queuing, and caching.
• Thorough knowledge of designing, implementing and scaling relational and document-based databases
• A love for systems and an ability to think through and plan for their life cycles, edge cases, interactions, and failure modes
• First principles thinking, Excellent problem-solving ability
• A good all-rounder with a can-do, startup mentality

• Experience with ReactJS
• Cloud deployment and scaling experience

Swaypay is looking for a detail driven Senior Full Stack Software Engineer with remote startup experience who is comfortable asking “why?”. We want someone who can prioritize well, communicate clearly, and has a track record of delivery and excellent software engineering skills.

You'll work with the team to plan, shape, and build our new product features for both mobile and web. You'll get to use some of the latest technologies in order to build the best product possible.

During your time here, you will get the opportunity to work with most (if not all) of our systems — improving consumer facing products, helping to build the API, improving internal tooling, and simplifying our developer experience.

What you’ll do

• Work closely with other developers, UX designers
• Write and test code to ensure stability while refining as necessary
• Expand existing software and write new software to meet the evolving needs of our key demographics
• Build our mobile and web applications using React Native and React
• Write test cases to ensure product functionality across versions
• Design and implement the overall architecture of the system
• Design, construct, and integrate our API offerings
• Take complete ownership of features/work and deliver end to end

What we’re looking for

• 5+ years of experience building mobile and web applications using modern frameworks
• 2+ years of experience with React Native (mandatory)
• 1+ years of experience with backend technologies such as NodeJS, Golang, or Python
• Understanding of AWS, production deployment, and monitoring tools. K8 / Docker Swarm experience is an added bonus
• Excellent verbal and written communication
• “If it can go wrong – it will go wrong" mindset
• Familiarity with both unit and e2e tests
• Experience with databases (MySQL or other relational database)

You will be a great fit if you

• Are proactive about anticipating needs and solving for them before they become a problem
• Enjoy being part of a highly collaborative environment, including healthy conflict and debate to ensure the best product possible
• Have the ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a team environment
• Value quality
• Enjoy keeping up with the latest release to ensure our products are state of the art

Benefits

• Competitive pay and equity
• Remote-friendly
• Beautiful office in Jaipur (after COVID restrictions lift)
• India team retreats to places like Goa (after COVID restrictions lift)

• Document business or systems as-is/ to-be process,
• Assessing the business model or its integration with technology.
• Work closely with Product Owners and
• Business stakeholders in preparing Product Backlog items
• Prepare user stories, prepare acceptance criteria for user stories and manage backlog.
• Drive business workshops to define requirements
• Develop product backlog and elaborate functional specifications for an IT solution.
• The candidate should also be able to analyze requirements
• Model as-is and to be process and support business during testing
• For stakeholders and customers, act as a bridge between the business problems and the technology solutions.