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Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• Strong Manager – Customer Success, Account management Profile
• Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
• Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
• Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
• Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
• Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
• Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
• Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
• Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
• Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

🔹 Exclusively for Fresh CA’s MBA (Finance), CA Inter, ICWA, ICWA Inter, and Commerce Graduates

🔹 100% Job Guarantee with a 3-Year Financial Bond

Why Choose This Program?

Completely FREE Training – Zero upfront costs!

8 Hours of Classroom Training Daily – Real, hands-on experience

Small Batch Size (8-10 Candidates) – Maximum personal attention

Real-World Case Studies & Practical Learning – Learn from actual financial scenarios

100% Job Placement Guarantee

Industry-Recognized Certification Support – Prepare for certifications like:

Oracle Financials Cloud: General Ledger Implementation Specialist

Oracle Financials Cloud: Payables Implementation Specialist

Oracle E-Business Suite Financials Certified Implementation Specialist

Program Details:

Mode: Classroom Training (In-Person)

Duration: 2-3 Months

Cost: FREE (With a 3-Year Financial Bond)

Eligibility: CA’s MBA (Finance), CA Inter, ICWA, ICWA Inter, and Commerce Graduates

Skills You Need: Strong communication skills & proficiency in Excel

Limited Seats – Apply NOW to Secure Your Spot!

Kickstart Your Future in Oracle Financials – Enroll Now! 🌟

Gushwork is one of the fastest-growing AI startups globally, backed by Lightspeed, SIG, and B Capital . We’re building a productized services platform that helps SMBs scale using a powerful combination of human + AI-powered GTM execution.

In just over an year months, we’ve grown rapidly , serving SMBs across the US and India. And we’re only just getting started.

What You’ll Own

• Drive end-to-end sales: from outbound prospecting to demo to close
• Sell to SMBs in India and the US — with a clear focus on revenue impact
• Build and manage a robust pipeline across different time zones
• Understand client pain points and position Gushwork’s offerings as the go-to solution
• Collaborate with product and operations to ensure high-quality onboarding and delivery
• Bring feedback from the front lines to shape GTM strategy

What We’re Looking For

• Experience full-cycle sales experience, ideally in SaaS or tech-enabled services
• Proven success in closing SMB accounts — both domestic and/or international
• Strong communication, storytelling, and objection-handling skills
• Self-starter who thrives in fast-paced, high-growth environments
• Comfortable with US working hours (for part of the day)

Why Join Us

• Be part of a company scaling 6x in the next year
• Own your revenue — zero fluff, real deals, full credit
• Work with a lean, ambitious team solving a real market gap
• Build your career in the future of AI x services

We are looking for a Senior Front End Engineer.

• Hands-on with contemporary javascript frameworks (React js Angular js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices and Technology

Key Responsibilities:

• Build desktop and mobile web applications using contemporary javascript frameworks

•Actively participate in design and code reviews to build robust
applications and prototypes

•Explore and design simple and intuitive consumer experiences

•Work closely with Product managers, UX designers and back end
engineers to implement frontend solutions

•Build reusable code and libraries for future use, focus on long-term code
maintainability

•Work in a fast-paced and agile development environment

• Solid experience in RoR, Golang, NodeJS or Python. Good to have exposure to ML.
• Should have experience in cloud computing
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms

• Lead and manage a team that:
• Reviews and refines software requirements.
• Drafts and executes test plans and test cases.
• Identifies and drafts steps to reproduce defects utilizing our defect tracking system, JIRA.
• Enters and tracks defects to closure.
• Utilizes testing tools to increase the effectiveness of testing.
• Maintains test environments that mimic our production systems.
• Maintains and updates Selenium driven UI automation test cases.
• Maintains and updates ReadyAPI API automation test cases.
• Maintains and updates manual test cases.
• Maintains and updates JMeter performance/load test cases.
• Coach, mentor, and assist the team in performing their duties as needed.
• Provide formal QA approval and reporting for each release.
• Operate within the SAFe Agile methodology.
• Coordinate with other QA teams across the company.

• Experience leading a SQA or Software Development team
• Experience managing projects and processes cross-functionally
• Comfortable working in a continually changing and dynamic environment and driving top issues to resolution
• Proven track record of attracting, hiring, motivating and developing the best quality-minded individuals
• Excellent cross-functional communication and influencing skills
• In-depth knowledge and experience in one or more of the following technologies: Java, Python, Selenium, JMeter, ReadyAPI
• Automation planning, execution, and triage for projects on multiple Platforms.
• Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways
• In-depth knowledge and experience in identity management including OpenID Connect, SAML2, OAuth2, and SCIM.
• In-depth knowledge and experience of application security testing.
• Unix command line scripting skills