ITIL Jobs in Pune

Company Name - Focus Datatech System Pvt Ltd, Pune    Job Description -   OVM AND SERVER TASKS Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance. Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning. NFS file sharing and the Linux automounter. Perform installation and configuration of operating systems, applications and storage provisioning. Process improvements and makes recommendations in continuous quality improvements. Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners. Working closely with internal development teams, database teams and implementation teams to deliver a new solution.  Managing the 24*7 Production support. Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc. Giving technical support and configure according to the requirement for the Development Team. Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases. Solving login Problem, handling troubleshooting, installation and many more. Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.

Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes

•Team handling experience at least 20 People. Define project schedules, allocate resources and monitor progress • Align project objectives with company goals, and make sure project team is clear on objectives • Deliver and install technology solutions • Help project team with the design and development tasks • Lead process of issue identification and resolution • Manage risk tracking process • Monitor and manage scope • Create, manage and monitor project related documents such as Project Charter, Project Plans, minutes of the meeting, Issue tracking document • Work multiple projects simultaneously • Foster partnership with customers/stakeholders/internal team • Initiate project kick off meeting with internal and external stakeholders • Deep knowledge of Agile Methodologies • Conflict resolution experience • Steering change request meetings with clients and internal team • Four or more years project management experience in IT Mobile and Web applications • ITIL or ITSM certifications preferred. PMP certifications is a plus. • Detail-oriented • Thrives in collaborative and team environment • Excellent communications skills, with customers, team and stakeholders • Business & IT strategy experience • Customer-focused mindset • Knowledge of related software tools such as JIRA, Microsoft Project, Outlook • Ability to work in multiple time zones