ITIL Jobs in Pune

• Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
• Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
• Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.

• Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
• Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
• Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.

Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.

We have positions available for Application Support Analyst. 

Please visit this link for more information about Onepoint and the role

https://www.onepointltd.com/wp-content/uploads/2022/10/PUNE_JD2022-10_IN.005-App-Support-Analyst.pdf

Skills:
 ITIL, Hardware Asset Management (IT-Asset Management) ,Servicenow(snow).

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

Certification:
 ITIL

Plobal Apps is a SaaS platform that helps online stores build mobile apps in minutes with zero coding. As one of the largest app builders in the Shopify ecosystem, we power mobile apps for the world's fastest growing brands like Steve Madden, Forever 21, Greats and others. We enable the mobile commerce journey for our customers and help them drive installs, engage customers and scale revenues.

We just closed our Series A funding backed by 2 top tier VC funds and are now looking at aggressively scaling our Sales, Tech and Customer Success teams.

About the team: 

Our App Launch team works with Enterprise customers spread across North America (70%), Europe, Middle East and Rest of the world (30%). This position will be a part of the App launch team which works closely with Sales, Tech and Customer Success and Support. 

What you will do: 

• Work with the Sales team to successfully onboard new customers customers
• As a part of the App Launch team, you will be responsible for the customer Go-Live. This is one of the key metrics for us. 
• For the Go-Live you will need to understand the scope of work, customer design and tech requirements, implementation timelines, business critical requirements and communicate those with the tech and design teams internally
• Also, work with Design, Tech, Sales and Support teams to Ensure clear communication of the deliverables and manage timelines effectively
• Identify risks and develop mitigation plans
• Prepare weekly reports and present it to the wider audience internally
• Track and monitor new feature request and prioritize the timelines with our dev team
• Implement best practices for reporting, monitoring and communicating issues, timelines and progress
• Strategically manage customer escalations & provide timely resolutions 

What we are looking for: 

• 5+ years of proven experience as a Project Manager in a startup or a fast paced organisation
• Highly organised, great prioritization skills, can work independently and has a sound judgement of business critical issues
• Has the ability to lead conversation across teams and across projects 
• Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers
• Has professional certifications like PMP, ITIL, Agile etc.
• Has had experience using project management tools such as MS Project, Visio, Jira, MS Excel etc.
• Can work smoothly across engineering, sales, marketing and support teams in a fast paced environment
• Customer centricity as a philosophy in all interactions

Benefits: 

• Competitive Salary
• Flexible work hours. We value work-life balance
• Opportunity to work with some of the biggest Enterprise customers

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills

 

Company Name - Focus Datatech System Pvt Ltd, Pune 

 

Job Description -

 

OVM AND SERVER TASKS

• Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance.
• Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning.
• NFS file sharing and the Linux automounter.
• Perform installation and configuration of operating systems, applications and storage provisioning.
• Process improvements and makes recommendations in continuous quality improvements.
• Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners.
• Working closely with internal development teams, database teams and implementation teams to deliver a new solution.
•  Managing the 24*7 Production support.
• Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc.
• Giving technical support and configure according to the requirement for the Development Team.
• Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases.
• Solving login Problem, handling troubleshooting, installation and many more.
• Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.

Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes