ITIL Jobs in Pune

Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes

•Team handling experience at least 20 People. Define project schedules, allocate resources and monitor progress • Align project objectives with company goals, and make sure project team is clear on objectives • Deliver and install technology solutions • Help project team with the design and development tasks • Lead process of issue identification and resolution • Manage risk tracking process • Monitor and manage scope • Create, manage and monitor project related documents such as Project Charter, Project Plans, minutes of the meeting, Issue tracking document • Work multiple projects simultaneously • Foster partnership with customers/stakeholders/internal team • Initiate project kick off meeting with internal and external stakeholders • Deep knowledge of Agile Methodologies • Conflict resolution experience • Steering change request meetings with clients and internal team • Four or more years project management experience in IT Mobile and Web applications • ITIL or ITSM certifications preferred. PMP certifications is a plus. • Detail-oriented • Thrives in collaborative and team environment • Excellent communications skills, with customers, team and stakeholders • Business & IT strategy experience • Customer-focused mindset • Knowledge of related software tools such as JIRA, Microsoft Project, Outlook • Ability to work in multiple time zones