Responsibilities: Directly manage a team of Technical Support Engineers, guiding and prioritising their work and ensuring the team has the appropriate tools and training to provide world-class support Handle support escalations and assist with troubleshooting and triaging incidents Manage and update the technical knowledge base Ensure incoming chats, emails, tickets, and calls are handled with the highest level of quality and efficiency Improve tools and processes to enable us to deliver support at scale Develop and execute action plans that contribute to the team's and company's OKRs Foster an environment of inclusion and diversity, Requirements: Bachelor's degree or equivalent experience in Computer Science or Information Technologies Strong written and verbal skills and the ability to communicate effectively with customers Exceptional analytical, strategic, and problem-solving skills System integration, Linux troubleshooting, and SQL experience is required Understanding of application components and functionality; i.e. relational databases, NoSQL databases, web servers Experience with SaaS, data management/BI products
Company Name - Focus Datatech System Pvt Ltd, Pune Job Description - OVM AND SERVER TASKS Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance. Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning. NFS file sharing and the Linux automounter. Perform installation and configuration of operating systems, applications and storage provisioning. Process improvements and makes recommendations in continuous quality improvements. Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners. Working closely with internal development teams, database teams and implementation teams to deliver a new solution. Managing the 24*7 Production support. Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc. Giving technical support and configure according to the requirement for the Development Team. Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases. Solving login Problem, handling troubleshooting, installation and many more. Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.
Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes