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We at InfoBeans are always on hunt for some best talents in the IT industry & keeping with creating WOW! , we are recruiting talent who can help take our current breadth of Technology expertise to an altogether different dimension & level in tune with the emerging market trends and ensure Creating WOW! InfoBeans is a global IT software services provider company, with a committed team of 700+ happy engineers based across geographies - USA, India & EMEA. With more than 18 years we have been developing cutting edge software solutions for various small & large enterprises across all verticals. With our extremely innovative, dedicated & experienced team we have been able to develop robust & ascendable solutions that helped our clients - overcome all of their technology and business related hurdles. By following our industry recognized best practices of software development we consistently work towards our mission of Creating WOW! Role: ServiceNow Technical Lead (Multiple Opportunities) Location: Pune / Indore Experience: 9 to 12 + Years Skills Matrix : ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog. Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs Provide ServiceNow architectural solutions to complex enterprise applications with end-to-end implementation. Project Management & Process Management activities. Comfortable with Short / Long Term Onsite opportunities. Role & Responsibilities: Design & Develop custom specific services considering the existing functionality of the ServiceNow platform as well as the soon- to-be functionality according to their product roadmap. Identification and evaluation of the most effective as well as efficient scenario and method for implementation Development & Enhancement of new and existing ServiceNow applications and modules Manage troubleshooting as well as patch & release management issues Plan and lead support tasks for ServiceNow applications already being deployed during the project e.g. early life support Planning and realization of project streams for technical implementation of ServiceNow (e.g. Screen tailoring, Workflow administration, Report setup, LDAP integration, Interfaces to / integration of 3rd party IT systems, ServiceNow system setup, Configuration (forms, tables), Customization & tailoring (JavaScript), Integration development outside Service-Now, Documentation of achieved results, Testing activities. Working knowledge of any build tools, such as ANT, Maven, and Gradle Knowledge of AngularJS would be a plus Required Experience, Skills and Qualifications Required Experience: ITSM & SNOW Modules - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog. Extensive experience with Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs Create access control rules/ UI Policies/ Data Policies/ Integration Provide ServiceNow architectural solutions to complex enterprise applications with end-to-end implementation. Project Management & Process Management activities. Comfortable with Short / Long Term Onsite opportunities. Qualifications: Any Graduate / Post Graduation (Pref related to Computer Science)
Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes
•Team handling experience at least 20 People. Define project schedules, allocate resources and monitor progress • Align project objectives with company goals, and make sure project team is clear on objectives • Deliver and install technology solutions • Help project team with the design and development tasks • Lead process of issue identification and resolution • Manage risk tracking process • Monitor and manage scope • Create, manage and monitor project related documents such as Project Charter, Project Plans, minutes of the meeting, Issue tracking document • Work multiple projects simultaneously • Foster partnership with customers/stakeholders/internal team • Initiate project kick off meeting with internal and external stakeholders • Deep knowledge of Agile Methodologies • Conflict resolution experience • Steering change request meetings with clients and internal team • Four or more years project management experience in IT Mobile and Web applications • ITIL or ITSM certifications preferred. PMP certifications is a plus. • Detail-oriented • Thrives in collaborative and team environment • Excellent communications skills, with customers, team and stakeholders • Business & IT strategy experience • Customer-focused mindset • Knowledge of related software tools such as JIRA, Microsoft Project, Outlook • Ability to work in multiple time zones
