ITIL Jobs in Pune

Company Profile:    Flentas helps Startups, SMEs & Enterprises who want to leverage full potential of Cloud by making their journey to Cloud a successful one.  As an organization, Flentas is focused on Cloud Consulting, IoT, DevOps practice and implementation, Cloud Governance Automation, Load/Performance Testing and tuning of high Traffic / High Volume Cloud applications.  Flentas serves clients globally of all shapes and sizes with a strong and passionate team of experienced Solution Architects and Technology Enthusiasts.    Job Brief:    We are looking for Management and Leadership candidate for our Cloud Managed Services Program (Primarily AWS). Candidates that have 8-10 years of experience of managing a team of engineers, including technical aspects such as design and code reviews, and people aspects such as performance management and skill-building.    The ideal candidate is responsible for the deployment and evangelization of Cloud IT Service Management and its related processes: Incident management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management. He will also follow up and report on the adherence to the ITSM processes in the department to ensure organizational coherence.    Job Location:    Pune.    Basic Qualifications:    Experience managing a team that has cloud operational responsibilities  Developing cloud infrastructure, applications and CI/CD  Operation of existing and new cloud-based developer tooling, including responding to monitoring alerts and on call notifications  Promote sustainable incident response, including diagnosis and root cause analysis  Promote responsible and cost-effective usage of cloud resources  Work together with existing team to plan and execute the company cloud strategy  Knowledge of Infrastructure-as-Code systems (Terraform / CloudFormation)  Understanding of cloud security principles and cloud governance with focus on least privilege  Expertise with public cloud API usage, particularly for administration and account management    Preferred Qualifications:    Experience with federated authentication, permission management and other cloud operations across one or more public clouds  Experience with public cloud resource cost management tools  Experience with a cloud security analysis tool  Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers  Demonstrated thought leadership through publications and public speaking  Demonstrated ability to adapt to new technologies and learn quickly  Experience migrating or transforming legacy customer solutions to the cloud  Capture and share best-practice knowledge internally  Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates  Act as a technical liaison between customers, service engineering teams and support  Any Professional Level AWS Certification

Company Name - Focus Datatech System Pvt Ltd, Pune    Job Description -   OVM AND SERVER TASKS Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance. Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning. NFS file sharing and the Linux automounter. Perform installation and configuration of operating systems, applications and storage provisioning. Process improvements and makes recommendations in continuous quality improvements. Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners. Working closely with internal development teams, database teams and implementation teams to deliver a new solution.  Managing the 24*7 Production support. Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc. Giving technical support and configure according to the requirement for the Development Team. Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases. Solving login Problem, handling troubleshooting, installation and many more. Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.

Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes

•Team handling experience at least 20 People. Define project schedules, allocate resources and monitor progress • Align project objectives with company goals, and make sure project team is clear on objectives • Deliver and install technology solutions • Help project team with the design and development tasks • Lead process of issue identification and resolution • Manage risk tracking process • Monitor and manage scope • Create, manage and monitor project related documents such as Project Charter, Project Plans, minutes of the meeting, Issue tracking document • Work multiple projects simultaneously • Foster partnership with customers/stakeholders/internal team • Initiate project kick off meeting with internal and external stakeholders • Deep knowledge of Agile Methodologies • Conflict resolution experience • Steering change request meetings with clients and internal team • Four or more years project management experience in IT Mobile and Web applications • ITIL or ITSM certifications preferred. PMP certifications is a plus. • Detail-oriented • Thrives in collaborative and team environment • Excellent communications skills, with customers, team and stakeholders • Business & IT strategy experience • Customer-focused mindset • Knowledge of related software tools such as JIRA, Microsoft Project, Outlook • Ability to work in multiple time zones