ITIL Jobs in Pune

Company Profile:    Flentas helps Startups, SMEs & Enterprises who want to leverage full potential of Cloud by making their journey to Cloud a successful one.  As an organization, Flentas is focused on Cloud Consulting, IoT, DevOps practice and implementation, Cloud Governance Automation, Load/Performance Testing and tuning of high Traffic / High Volume Cloud applications.  Flentas serves clients globally of all shapes and sizes with a strong and passionate team of experienced Solution Architects and Technology Enthusiasts.    Job Brief:    We are looking for Management and Leadership candidate for our Cloud Managed Services Program (Primarily AWS). Candidates that have 8-10 years of experience of managing a team of engineers, including technical aspects such as design and code reviews, and people aspects such as performance management and skill-building.    The ideal candidate is responsible for the deployment and evangelization of Cloud IT Service Management and its related processes: Incident management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management. He will also follow up and report on the adherence to the ITSM processes in the department to ensure organizational coherence.    Job Location:    Pune.    Basic Qualifications:    Experience managing a team that has cloud operational responsibilities  Developing cloud infrastructure, applications and CI/CD  Operation of existing and new cloud-based developer tooling, including responding to monitoring alerts and on call notifications  Promote sustainable incident response, including diagnosis and root cause analysis  Promote responsible and cost-effective usage of cloud resources  Work together with existing team to plan and execute the company cloud strategy  Knowledge of Infrastructure-as-Code systems (Terraform / CloudFormation)  Understanding of cloud security principles and cloud governance with focus on least privilege  Expertise with public cloud API usage, particularly for administration and account management    Preferred Qualifications:    Experience with federated authentication, permission management and other cloud operations across one or more public clouds  Experience with public cloud resource cost management tools  Experience with a cloud security analysis tool  Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers  Demonstrated thought leadership through publications and public speaking  Demonstrated ability to adapt to new technologies and learn quickly  Experience migrating or transforming legacy customer solutions to the cloud  Capture and share best-practice knowledge internally  Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates  Act as a technical liaison between customers, service engineering teams and support  Any Professional Level AWS Certification

Responsibilities: Directly manage a team of Technical Support Engineers, guiding and prioritising their work and ensuring the team has the appropriate tools and training to provide world-class support Handle support escalations and assist with troubleshooting and triaging incidents Manage and update the technical knowledge base Ensure incoming chats, emails, tickets, and calls are handled with the highest level of quality and efficiency Improve tools and processes to enable us to deliver support at scale Develop and execute action plans that contribute to the team's and company's OKRs Foster an environment of inclusion and diversity,   Requirements: Bachelor's degree or equivalent experience in Computer Science or Information Technologies Strong written and verbal skills and the ability to communicate effectively with customers Exceptional analytical, strategic, and problem-solving skills System integration, Linux troubleshooting, and SQL experience is required Understanding of application components and functionality; i.e. relational databases, NoSQL databases, web servers Experience with SaaS, data management/BI products

Company Name - Focus Datatech System Pvt Ltd, Pune    Job Description -   OVM AND SERVER TASKS Good Understanding about virtualization technology like VMware/OracleVM and Linux administration including installation, configuration, and maintenance. Using ITIL best practice that can be incorporated into the operational running of the IT system to include Change/incident/problem/capacity planning. NFS file sharing and the Linux automounter. Perform installation and configuration of operating systems, applications and storage provisioning. Process improvements and makes recommendations in continuous quality improvements. Deliver Changes to the UNIX platform by leveraging the change control process communicating and seeking approvals from business owners. Working closely with internal development teams, database teams and implementation teams to deliver a new solution.  Managing the 24*7 Production support. Troubleshooting problems related to Apache, Mail, DNS, FTP, MySQL, etc. Giving technical support and configure according to the requirement for the Development Team. Creation and execution of Shell (Bash) Script to make the work automate and to interact with databases. Solving login Problem, handling troubleshooting, installation and many more. Configure installation NIS/SAMBA/NFS setup with Active Directory integration and Provide support and Maintenance.

Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes