
CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.
CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.
RESPONSIBILITIES:
- Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
- Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
- Prepare and ship computers to all users based on company standard policy
- Responsible for general IT operations and user support
- Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
- Design, plan and implement systems automation as required for better efficiency to support team projects
- Accurately record transactions and processes using a designated tracking software
- Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
- Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
- Develop, deploy and maintain the automation and user life cycle workflow
- Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
- Leads systems' incident support and troubleshooting for complex and non-complex issues.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
- Provides insight into recommendations for technical solutions that meet design and functional needs.
- Completes work assignments and supports business-specific projects by applying expertise in the subject area;
- Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
- Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
- Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.
REQUIREMENTS:
- Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
- Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
- Hands-on experience working and supporting Mac and Windows OS
- Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
- Superior time management skills including a sense of urgency and proactive approach.
- Capable to manage multiple tasks/ projects simultaneously
- Excellent analytical and problem-solving skills.
- Demonstrated ability to work independently and in a team environment.
- Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
- Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
- Experience with API integrations
- Flexibility to work during the holidays and an on-call rotation
PROFESSIONAL BACKGROUND / SKILLS:
- Bachelor's degree in Computer Science or related degree or related experience required.
- CompTIA A+ certification a plus
- 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
- Strong Knowledge of Google Suite, Atlassian, and Okta administration
- Strong Knowledge of scripting languages (Python, Google Script, etc)
- Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
- Experience in software development and knowledge of scripting languages.
- Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
- Strong ability to work both individually and in a team environment
At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.
In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

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About koolio.ai
Website: www.koolio.ai
Koolio Inc. is a cutting-edge Silicon Valley startup dedicated to transforming how stories are told through audio. Our mission is to democratize audio content creation by empowering individuals and businesses to effortlessly produce high-quality, professional-grade content. Leveraging AI and intuitive web-based tools, koolio.ai enables creators to craft, edit, and distribute audio content—from storytelling to educational materials, brand marketing, and beyond. We are passionate about helping people and organizations share their voices, fostering creativity, collaboration, and engaging storytelling for a wide range of use cases.
About the Internship Position
We are looking for a motivated Backend Development Intern to join our innovative team. As an intern at koolio.ai, you’ll have the opportunity to work on a next-gen AI-powered platform and gain hands-on experience developing and optimizing backend systems that power our platform. This internship is ideal for students or recent graduates who are passionate about backend technologies and eager to learn in a dynamic, fast-paced startup environment.
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Requirements and Skills:
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- Knowledge of version control systems such as Git.
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- Eagerness to learn and adapt in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Effective communication and teamwork capabilities.
- Other Skills: Familiarity with CI/CD pipelines and basic knowledge of containerization (e.g., Docker) is a bonus.
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- Gain real-world experience working on a cutting-edge platform.
- Work alongside a talented and passionate team committed to innovation.
- Receive mentorship and guidance from industry experts.
- Opportunity to transition to a full-time role based on performance and company needs.
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Ideal Candidate Profile (Essential Attributes)
- Expertise and Prior experience in JavaScript environment [Node JS/ PHP/ React JS/ React Native]
- Prior work experience in B2C start-ups (unicorn scale)
- Excellent coding skills with experience in building system architecture, databases
- Exposure to version control, documentation tools, progress management tools
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Desirable Attributes
- Experienced to work in agile environment
- Prior experience to host applications on cloud
- Able to work in fast paced evolving environment
- Ability to learn and adopt new tools/ technology
Target Industry/Sector
- Consumer Internet Companies – B2C
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This will include but not limited to
- Development and building of large-scale applications which is scalable, high performing and resilient
- Understand product requirement and develop/deploy end-to-end scalable technology systems for our ed-tech business
- Setting up the technology infrastructure to host website and apps for our customers
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- Maintain good coding practices to ensure quality, documentation, low maintenance
- Work closely with product owner, business owner and testing team to ensure timely and satisfactory product release
- Regularly stay in touch with technological changes in the industry and implement necessary changes to keep our technology ecosystem updated
- Any other items as deemed necessary for effective functioning and growth of the function
To know more about Centum Learning Ltd. please use the below links.
Brochure: http://centumlearning.com/documents/Centum_Brochure.pdf">http://centumlearning.com/documents/Centum_Brochure.pdf
Website: http://www.centumlearning.com/">http://www.centumlearning.com/

Strong understanding of software development cycle
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-Comfortable with search engines like ElasticSearch.
-Hands on experience of AWS services.
-Knowledge of version control tools like Git/SVN.
-Strong unit testing and debugging skills.
-Good understanding of data structures, algorithms and design patterns.
-Good analytical and problem-solving skills.
Fluency or understanding of specific languages such Java, PHP, HTML or Python .and Operating System.
Good to have:
-Hands on experience of AWS services.
-Good exposure in writing and optimising SQL(such as PostgreSQL) for high-performance systems with large databases.
-Exposure at handling server side issues and quick resolution.
-Experience working on scalable, high availability applications/services.
Job Description:
- Expert level knowledge of JavaScript
- We use Airbnb style to code
- Should be strong in Problem solving skills, data structure and algorithms
- Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
- Should have well understanding on Asynchronous Programming
- Experience with Socket.io, engine.io (Preferred)
- Working knowledge of Promise, Callback hell and ways to avoid it
- Solid experience with RDBMS (PostgreSQL)
- Experience with Redis, MongoDB (Preferred)
- Understanding of the design Principles of a scalable system
- Exposure to GCP/ AWS is must
- Excellence in Programming, Debugging and Maintaining the code
- A strong ability to quickly learn new technologies and to keep yourself updated with the latest in tech
- A go-getter attitude with oceans of optimism, humility, and self-motivation
- Passion for code quality and attention to detail
- Experience with Code versioning tool like Git, SVN is preferred



