PythonCloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.
CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.
RESPONSIBILITIES:
- Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
- Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
- Prepare and ship computers to all users based on company standard policy
- Responsible for general IT operations and user support
- Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
- Design, plan and implement systems automation as required for better efficiency to support team projects
- Accurately record transactions and processes using a designated tracking software
- Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
- Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
- Develop, deploy and maintain the automation and user life cycle workflow
- Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
- Leads systems' incident support and troubleshooting for complex and non-complex issues.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
- Provides insight into recommendations for technical solutions that meet design and functional needs.
- Completes work assignments and supports business-specific projects by applying expertise in the subject area;
- Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
- Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
- Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.
REQUIREMENTS:
- Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
- Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
- Hands-on experience working and supporting Mac and Windows OS
- Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
- Superior time management skills including a sense of urgency and proactive approach.
- Capable to manage multiple tasks/ projects simultaneously
- Excellent analytical and problem-solving skills.
- Demonstrated ability to work independently and in a team environment.
- Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
- Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
- Experience with API integrations
- Flexibility to work during the holidays and an on-call rotation
PROFESSIONAL BACKGROUND / SKILLS:
- Bachelor's degree in Computer Science or related degree or related experience required.
- CompTIA A+ certification a plus
- 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
- Strong Knowledge of Google Suite, Atlassian, and Okta administration
- Strong Knowledge of scripting languages (Python, Google Script, etc)
- Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
- Experience in software development and knowledge of scripting languages.
- Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
- Strong ability to work both individually and in a team environment
At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.
In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are seeking a highly skilled Full Stack Engineer with 2+ years of hands-on experience to join our high-impact engineering team. You will work across the full stack—building scalable, high-performance frontends using Typescript & Next.js and developing robust backend services using Python (FastAPI/Django).
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Mandatory Candidate Background
- Experience working in product-based companies only
- Strong academic background
- Stable work history
- Excellent coding skills and hands-on development experience
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- Strong problem-solving mindset
- Understanding of clean architecture and code quality best practices
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- Develop APIs and backend services using Python (FastAPI/Django)
- Collaborate with product, design, and business teams to translate requirements into technical solutions
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Requirements
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- 2+ years of professional full-stack engineering experience
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- Experience building RESTful APIs and microservices
- Hands-on experience with Git, CI/CD pipelines, and cloud platforms (AWS/GCP/Azure)
- Strong debugging, optimization, and problem-solving abilities
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Good-to-Have:
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Reelo is a new-age customer marketing platform that helps restaurant and retail businesses grow revenue, acquire more customers, and build stronger brands — simply and effectively.
While it’s easier than ever to start a business, it’s harder than ever to grow one. Most businesses struggle with two things: getting customers to make their first purchase, and getting them to come back again and again. Reelo makes this easier by enabling smart, automated customer engagement without adding to already overloaded teams.
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What will you do ?
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- Lead integrations with external APIs and internal services.
- Ensure backend reliability, scalability, observability, and security.
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What you need ?
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- Strong understanding of REST APIs, and microservice architecture.
- Proficiency in JavaScript (ES6+), asynchronous programming, and API design patterns.
- Hands-on experience with AWS ecosystem.
- Familiarity with Git, CI/CD pipelines, and agile workflows.
- Excellent problem-solving skills, system-level thinking, and attention to detail.
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- Prior experience in SaaS, high-scale, or data-driven platforms is an advantage.
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KubernetesPython" Skills : Strong experience in Ansible, Cloud, Linux, Python or Shell or Bash scripting
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Good to have Terraform
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- Leading 0 to 1 projects with founder guidance - new products, new markets, and/or business segment pilots
- Managing leadership hiring with founders
- Understanding the global market landscape and application to company's business across India and other high priority markets
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- Significant understanding of the fintech and financial services space
- Bonus: Tier 1 MBA
- Bonus: South East Asian market knowledge or experience
- Extremely high analytical skills and first-principles led problem-solving attitude
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- Excellent communication skills
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- Ability to build deep and lasting relationships
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Skill- Spark and Scala along with Azure
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Works as part of a team to continually refresh and enhance our users’ web experiences using an Agile Development Methodology.
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Build and ship features with an understanding of Javascript, CSS and HTML best practices.
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Coordinate with back-end engineers to provide a cohesive experience.
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2+ years of extensive exposure in developing web applications using the latest front-end technologies
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HTML5, CSS3, JavaScript and JS frameworks, such as jQuery,
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CSS frameworks like SASS/LESS
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Able to work both independently and in a team environment.
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Adequate knowledge of Version Control Systems like Git
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EQUAL OPPORTUNITY EMPLOYER :
The SuperHuman Race is an equal opportunity employer and we highly value transparency. Everything that matters in our decision-making process regarding this position is clearly outlined in this job description.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon