IT Engineer

at Cloudbees

IT Engineer

Cloudbees

Company

Home

IT Engineer

at Cloudbees

Posted by Pritam Dayaramani

4 - 10 yrs

₹8L - ₹15L / yr

Remote only

Skills

Python

Powershell

Scripting

API

Troubleshooting

IT infrastructure

IT operations

IT service management

IT Solutioning

IT management

IT Strategy

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.

RESPONSIBILITIES:

Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
Prepare and ship computers to all users based on company standard policy
Responsible for general IT operations and user support
Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
Design, plan and implement systems automation as required for better efficiency to support team projects
Accurately record transactions and processes using a designated tracking software
Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
Develop, deploy and maintain the automation and user life cycle workflow
Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
Leads systems' incident support and troubleshooting for complex and non-complex issues.
Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
Provides insight into recommendations for technical solutions that meet design and functional needs.
Completes work assignments and supports business-specific projects by applying expertise in the subject area;
Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.

REQUIREMENTS:

Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
Hands-on experience working and supporting Mac and Windows OS
Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
Superior time management skills including a sense of urgency and proactive approach.
Capable to manage multiple tasks/ projects simultaneously
Excellent analytical and problem-solving skills.
Demonstrated ability to work independently and in a team environment.
Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
Experience with API integrations
Flexibility to work during the holidays and an on-call rotation

PROFESSIONAL BACKGROUND / SKILLS:

Bachelor's degree in Computer Science or related degree or related experience required.
CompTIA A+ certification a plus
6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
Strong Knowledge of Google Suite, Atlassian, and Okta administration
Strong Knowledge of scripting languages (Python, Google Script, etc)
Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
Experience in software development and knowledge of scripting languages.
Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
Strong ability to work both individually and in a team environment

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

RESPONSIBILITIES:

Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
Prepare and ship computers to all users based on company standard policy
Responsible for general IT operations and user support
Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
Design, plan and implement systems automation as required for better efficiency to support team projects
Accurately record transactions and processes using a designated tracking software
Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
Develop, deploy and maintain the automation and user life cycle workflow
Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
Leads systems' incident support and troubleshooting for complex and non-complex issues.
Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
Provides insight into recommendations for technical solutions that meet design and functional needs.
Completes work assignments and supports business-specific projects by applying expertise in the subject area;
Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.

REQUIREMENTS:

Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
Hands-on experience working and supporting Mac and Windows OS
Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
Superior time management skills including a sense of urgency and proactive approach.
Capable to manage multiple tasks/ projects simultaneously
Excellent analytical and problem-solving skills.
Demonstrated ability to work independently and in a team environment.
Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
Experience with API integrations
Flexibility to work during the holidays and an on-call rotation

PROFESSIONAL BACKGROUND / SKILLS:

Bachelor's degree in Computer Science or related degree or related experience required.
CompTIA A+ certification a plus
6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
Strong Knowledge of Google Suite, Atlassian, and Okta administration
Strong Knowledge of scripting languages (Python, Google Script, etc)
Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
Experience in software development and knowledge of scripting languages.
Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
Strong ability to work both individually and in a team environment

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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About Cloudbees

Founded :

2010

Type :

Product

Size :

500-1000

Stage :

Raised funding

About

Reduce risk, optimize software delivery and accelerate innovation with CloudBees - the industry-leading DevOps technology platform. Build Stuff That Matters.

Pritam Dayaramani

Connect

Company social profiles

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- Flexible timings and supportive work culture

Ready to join us on this exciting journey?

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counsellor

at Anibrain

2 recruiters

Posted by Sneha AnibrainHR

Pune

0 - 3 yrs

₹0L - ₹10L / yr

academic

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We are India's leading VFX facility, delivering high-end VFX Services to big banners, Hollywood Studios & global blockbusters CEO, Jesh Murty, laid the foundation stone of Anibrain, with a few employee and small facility Spread over 8000 sq. ft. & 400+ employee base, entrenched in Pune, India & Los Angeles, USA , has emerged as India’s most efficient Studio in stereoscopy Anibrain’s renowned quality & deliverables can be seen in more than 85+ Award winning Hollywood Films namely Guardians of the Galaxy, The Mortal Instruments, Pompeii, Ghost Rider: Spirit of Vengeance, Terminator, Resident Evil, Salt, Harry Potter etc. to name a few.

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