CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.
CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.
RESPONSIBILITIES:
- Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
- Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
- Prepare and ship computers to all users based on company standard policy
- Responsible for general IT operations and user support
- Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
- Design, plan and implement systems automation as required for better efficiency to support team projects
- Accurately record transactions and processes using a designated tracking software
- Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
- Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
- Develop, deploy and maintain the automation and user life cycle workflow
- Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
- Leads systems' incident support and troubleshooting for complex and non-complex issues.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
- Provides insight into recommendations for technical solutions that meet design and functional needs.
- Completes work assignments and supports business-specific projects by applying expertise in the subject area;
- Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
- Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
- Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.
REQUIREMENTS:
- Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
- Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
- Hands-on experience working and supporting Mac and Windows OS
- Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
- Superior time management skills including a sense of urgency and proactive approach.
- Capable to manage multiple tasks/ projects simultaneously
- Excellent analytical and problem-solving skills.
- Demonstrated ability to work independently and in a team environment.
- Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
- Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
- Experience with API integrations
- Flexibility to work during the holidays and an on-call rotation
PROFESSIONAL BACKGROUND / SKILLS:
- Bachelor's degree in Computer Science or related degree or related experience required.
- CompTIA A+ certification a plus
- 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
- Strong Knowledge of Google Suite, Atlassian, and Okta administration
- Strong Knowledge of scripting languages (Python, Google Script, etc)
- Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
- Experience in software development and knowledge of scripting languages.
- Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
- Strong ability to work both individually and in a team environment
At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.
In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

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Job Description
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Mandatory Skills
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Nice to Have
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About us:
We are helping 70M Indians to prevent, manage and reverse Type 2 Diabetes. Through our clinically verified digital well-beingprogram we help people with Type 2 Diabetes to reduce blood glucose, lose weight and stop medications in a fun and engaging way. We have a coach led community first approach which we combine with game design to deliver health outcomes. Our Net Promoter Score is 80 and more than 40% of our current customers are coming from word of mouth!
Our Team:
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About the Role:
We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limitsand will work with our team of talented engineers to design and build the next generation of our mobile application.
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JD:
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We are looking for a Technical Recruiter to join our team.
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Apply now for the role of Technical Recruiter at Codebuddy which is opening doors for skilled, energetic individuals who are looking to grow exponentially in their careers. If you are passionate, dedicated with good communication skills you would fit perfectly for this opportunity.
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The business is creating a family of purposeful brands with products that solve a particular
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As the lead for the frontend development team, you will be the sole owner of the
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Job Summary and Duties:
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Job Title: Ruby on Rails - Developer / Technical Lead
Job Description
About the Company:
We are a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects in the world. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges.
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Leading development projects end to end in all stages of the iterative product development lifecycle, from requirements gathering to testing.
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Being a strong advocate for object-oriented design and guide/coach other team members with best practices on Development and QA
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Collaborate with different teams and own up technical initiatives, bringing in new tools and technologies that help us in strengthening scalability, security, and maintainability of our codebase.
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Hands-on experience with modern Ruby on Rails practices and development.
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Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
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Substantial experience with BDD or TDD and testing frameworks
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Experience in Linux environment and basic Linux commands.
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Awareness/experience in any one of the modern front-end frameworks Angular, Ember, React, Vue.
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A high-performance mindset to deliver good quality code and also an understanding of the product with a keen attention to detail.
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Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the team's coding quality.
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Perks
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An environment where each employee is celebrated.
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A one-time home office setup allowance, monthly allowances for internet bills, child care allowance for new mothers/single parents.
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Half-yearly performance appraisals
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Flexible working hours
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Competitive salary
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