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IT Engineer
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IT Engineer

Pritam Dayaramani's profile picture
Posted by Pritam Dayaramani
4 - 10 yrs
₹8L - ₹15L / yr
Remote only
Skills
Python
Powershell
Scripting
API
Troubleshooting
IT infrastructure
IT operations
IT service management
IT Solutioning
IT management
IT Strategy

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.


RESPONSIBILITIES:

  • Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
  • Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
  • Prepare and ship computers to all users based on company standard policy
  • Responsible for general IT operations and user support
  • Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
  • Design, plan and implement systems automation as required for better efficiency to support team projects
  • Accurately record transactions and processes using a designated tracking software
  • Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
  • Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
  • Develop, deploy and maintain the automation and user life cycle workflow
  • Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
  • Leads systems' incident support and troubleshooting for complex and non-complex issues.
  • Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; 
  • Provides insight into recommendations for technical solutions that meet design and functional needs.
  • Completes work assignments and supports business-specific projects by applying expertise in the subject area; 
  • Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
  • Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
  • Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.


REQUIREMENTS:

  • Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
  • Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
  • Hands-on experience working and supporting Mac and Windows OS
  • Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
  • Superior time management skills including a sense of urgency and proactive approach.
  • Capable to manage multiple tasks/ projects simultaneously
  • Excellent analytical and problem-solving skills.
  • Demonstrated ability to work independently and in a team environment.
  • Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
  • Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
  • Experience with API integrations
  • Flexibility to work during the holidays and an on-call rotation


PROFESSIONAL BACKGROUND / SKILLS:

  • Bachelor's degree in Computer Science or related degree or related experience required.
  • CompTIA A+ certification a plus
  • 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
  • Strong Knowledge of Google Suite, Atlassian, and Okta administration
  • Strong Knowledge of scripting languages (Python, Google Script, etc)
  • Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
  • Experience in software development and knowledge of scripting languages.
  • Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
  • Strong ability to work both individually and in a team environment



At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.

Read more
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Cloudbees

Founded :
2010
Type
Size
Stage :
Raised funding
About
Reduce risk, optimize software delivery and accelerate innovation with CloudBees - the industry-leading DevOps technology platform. Build Stuff That Matters.
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Additional Information
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independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA
Read more
Harohalli
1 - 4 yrs
₹3L - ₹4L / yr
System Administration
IT infrastructure
Technical support
Tech Support
Troubleshooting

 

Job Description:-

 

  • Job Title:- System Administrator
  • Work Location:- KIADB Industrial Area, Harohalli, Karnataka
  • :- 1yrs to 3yrs
  • Skills:- Network Administration Password, All IT policies, Helpdesk on IT related issues, IT Infrastructure, IT end users, Installation, configuration, Installation, configuration, IT equipment, support, Install, configure and support AD and file server, Good communication skills, Email drafting, good command over English

 

Main Task & Accountabilities:-

  • Good communication skills.
  • Email drafting, good command over English.
  • Adhere to General and Network Administration Password accountabilities.
  • Adhere to , and process especially information security policy.
  • Ensure latest security patches are installed on all managed infrastructure.
  • Process calls of the helpdesk on IT related issues.
  • Support the user’s IT Infrastructure.
  • Act as a first line of Support (L1) for all IT end users.
  • Installation, configuration and Installation, configuration, desktops and other endpoints IT equipment’s.
  • Support backup policies for all active devices. Verify the backups by restoring and testing.
  • Configuration and support telephony system (Avaya).
  • Install, configure and support AD and file server
Read more
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Subodh Popalwar

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