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1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams
2. Take ownership of customer issues and ensure prompt resolution
3. Maintain customer records by updating all relevant information in the database
4. Meet personal/team qualitative and quantitative targets
5. Providing complete information about the product to the customer.
6. Solving all product or service-related issues of the customers.
7. Keeping a proper record of the customers.
8. Maintaining and updating the information of the customers regularly.
9 . Maintaining a pleasant working environment for your team.
10 . Creating policies and procedures.
11. Conducting quality assurance surveys with customers and providing feedback to the staff.
We are seeking a talented Automation Engineer to design testing procedures for our software applications.
This position will own and promote the QA Automation standards and practices across the Engineering department.
As an Automation Engineer, you will oversee and participate in the development, execution, and maintenance of test plans and automation test scripts.
Primary Responsibilities:
- Develop test strategies, plans, and maintain automation test data
- Develop and continuously improve automated tests as new system features and enhancements are developed
- Execute automated tests and manage the resulting defect log through the point of defect fix validation
- Ensure the appropriate test environments and infrastructures are in place and kept up to date
- Identify and report to product teams questionable functions, performance concerns, and inconsistencies
- Document and mentor QA engineers in the use of the testing framework
- Assist in the identification, selection, and implementation of tools, technologies, and practices that support the overall QA process
- Contribute to accurate time estimates for automation test development
Requirements:
- Degree in engineering with 2 - 6 years of experience in Automation
- Knowledge of the current industry-wide testing techniques, tools, and methodologies
- Experience building automation frameworks for web-based software as well as on mobile platforms. Experience with Selenium is a plus
- Strong background in automation using object-oriented programming language (C# and/or Java)
- Ability to create tests in chosen framework by reviewing code commits and user stories
- Integrate automated testing into a Jenkins CI/CD framework
- Strong SQL skills and/or data validation
- Ability to articulate and drive sustainable processes
- Strong interpersonal, project management and organizational skills
- Ability to work independently and in a team-based setting
- Experience working in an Agile Scrum environment
- Excellent written and verbal communication skills
- Willingness to pitch ideas and test new approaches
uncovering areas for improvement, and developing and
implementing solutions.
- Leading ongoing reviews of business processes and developing
optimization strategies
- Exposure to at least three of our major business segments
(Electronics, Travel, Grocery, Hotels, Wellness, Fashion, Auto etc.)
- Ability to connect the dots to arrive at conclusion faster and with
facts, a strong data savvypersonality
- Deep domain experience in one or two business areas a key
- A Great Data Storyteller with effective visualization
techniques, infographics etc.
- Staying up to date on the latest process and IT advancements
to automate and modernize systems.
Conducting meetings and presentations to share ideas and
findings
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to crossfunctional team members and management.
- Partner with other stakeholder teams across business units to
develop necessary analysis and documentation in a
collaborative way, communicating effectively and efficiently
with production, managerial, and executive team
- Gathering critical information from meetings with various
stakeholders and producing useful reports.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Prioritizing initiatives based on business needs and
requirements.
- Serving as a liaison between stakeholders and users.
- Monitoring deliverables and ensuring timely completion of
projects.
- Develop meaningful and lasting relationships with partners for
optimized systems integration, and respond to questions and
concerns from managers and executives with supporting
research and recommendation
Job Title -Senior Java Developers
Job Description - Backend Engineer - Lead (Java)
Mumbai, India | Engineering Team | Full-time
Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?
Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?
If so, this is an opportunity for you to join a high-functioning team and make your mark on our organisation!
The Impact you will create:
- Build campaign generation services which can send app notifications at a speed of 10 million a minute
- Dashboards to show Real time key performance indicators to clients
- Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
- Building highly available & horizontally scalable platform services for ever growing data
- Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
- Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
- You will build backend services and APIs to create scalable engineering systems.
- As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
- You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
- Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
- Identify and improvise areas of improvement through data insights and research.
What we look for?
- 5-9 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
- Solid understanding of engineering best practices, continuous integration, and incremental delivery.
- Strong analytical skills, debugging and troubleshooting skills, product line analysis.
- Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
- Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
- Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
- Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
- Knowledge about versioning like Git and deployment processes like CICD.
What’s in it for you?
- Immense growth, continuous learning and deliver the best to the top-notch brands
- Work with some of the most innovative brains
- Opportunity to explore your entrepreneurial mind-set
- Open culture where your creative bug gets activated.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!
So let’s converse! Our inquisitive nature is all keen to know more about you.
Skills
JAVA, MONGO, Redis, Cassandra, Kafka, rabbitMQ
Position Description:
Our sales professionals focus on face to face sales presentations as they provide our clients an
opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business.
This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity.
The job encompasses complete P&L responsibility of a Branch comprising of 20-30 people. He shall be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve recruiting & managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.
Job Summary:
- Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status and receivables.
- Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.
- Identifying the opportunity & problem areas, preparing the action plan for achieving the key
- sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target
- achievement, management of sales support function and timely work completion of customers.
- Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.
- Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.
- Drive performance incentive structure and sales promotion schemes.
- Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.
- To penetrate all targeted accounts and originate sales opportunities for the company’s products and services.
- To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.
- To ensure systematic follow-up with the client organizations to take the sales pitch to timebound closure.
- To ensure that all payments are collected as per the company’s payment terms.
- Ensure adherence to sales processes and requirements.
- Conduct performance review for his/her team on regular basis.
ROR Hiring Alert...!
NeoSOFT Pvt Ltd. (A CMMi Level 5 Organization) has an excellent opportunity for ROR Developers.
Eligibility Criteria:
- 1 to 7 years of experience in working with ROR.
- Strong Database fundamentals.
- Excellent written and verbal communication.
- Proven experience in developing Web applications.
- Experience in working with cloud will be added advantage.
Location:- Mumbai/Pune/Ahmedabad/Noida/Indore
- Designing and developing user interfaces using Angular best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for Angular
- Developing application codes and unit tests in Angular JS, Java Technologies, and Rest Web Services.
- Ensuring high performance of applications and providing support.
- Bachelor’s degree in computer science, computer engineering or similar.
- Should have 3+ experience as an Angular JS developer.
- Excellent project management skills.
- Salary is negotiable for a right fit.




