11+ Product definition document Jobs in Bangalore (Bengaluru) | Product definition document Job openings in Bangalore (Bengaluru)

• Highly customer-obsessed thinking with a deep understanding of customerneeds and aspirations
• Own the product strategy and roadmap.- Partner with the business team tounderstand business goals and translate them into short term and long-term productroadmaps.- Comfortable in generating a 3-year strategic vision as well as a weekly statusupdate.
• Generate detailed Product Requirement Document (PRD) based oninputs from all key stakeholders.Integrate usability studies, research and market analysis intoproduct requirements to maximise user satisfaction.
• Work very closely with world-class Engineering, Data Sciences and QA teams throughout the product development life cycle.- Define the product acceptance testingcriteria, ensure that they are met.
• Stay abreast with new innovations and the latest technology trends andexplore ways of leveraging these for improving the product in alignment with the business.
• Attention to detail with an ability to work with user interfacedesigners and usability experts to deliver habit-forming products with a low learning curve

Job Description

Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly

Being the post-sales SPOC for the client and ensuring optimal lead delivery

Overseeing a team of Telecallers and data entry analysts to ensure client delivery and satisfaction

Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence of each proposed campaign

Job Title: Admission Counsellor

Location: HSR Layout, Bangalore

Company: CollegeX

About CollegeX: CollegeX is a leading education consultancy dedicated to driving admissions for our partner universities. We help students find the right programs and institutions to achieve their academic and career goals. Job Role: As an Admission Counsellor, you will be responsible for guiding prospective students through the admissions process, helping them select the right universities and programs, and ensuring a smooth application experience. Key Responsibilities: Counsel students and parents about various universities, courses, admission requirements, and career prospects. Handle inbound and outbound calls, emails, and WhatsApp inquiries from prospective students. Follow up with leads to ensure a high conversion rate. Assist students with application procedures, visa processes, and documentation. Collaborate with partner universities to stay updated on admission criteria, deadlines, and scholarships. Maintain and update the student database and generate reports on admissions progress. Participate in education fairs, webinars, and marketing campaigns to generate leads.

Required Skills & Qualifications: Bachelor's degree in any discipline. 1-3 years of experience in student counselling, admissions, or education consulting. Strong communication and interpersonal skills. Ability to work in a target-driven environment. Proficiency in MS Office and CRM tools is a plus.

Why Join Us? Competitive salary and performance-based incentives. Opportunity to work with top universities. A dynamic and growth-oriented work environment. If you're passionate about helping students achieve their academic dreams, apply now!

Technical Skills/Requirements

 Demonstrated expertise in building, shipping and supporting innovative, scalable

enterprise-class applications

 Strong familiarity with Object Orientation concepts

 Strong Experience in Java, J2EE, Core Java, Advance Java is must

 Strong Experience in working with database server is must

 Experience with web development frameworks like Spring is must.

 Experienced in using Websphere, WebLogic, JBOSS or TomCat application

servers

 Must be knowledgeable in at least one of the relational DBs (Oracle, DB2 or MS-

SQL)

 Experience is Javascript

 Experience in CSS, Angular, EXTJS, Bootstrap, JQuery is preferred

 Experience in JSP, Servlet, Tag Libray,, XSLT, Restful API’s is preferred

 Good understanding of Java, J2EE, SOA/Web services, EAI patterns, long

running business processes, UML and OOAD.

 4+ years of overall software development experience, preferably in a product

development company

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have