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Job Title: Human Resources Manager (only from product-based companies)
Location: New Delhi, We are based out of Research & Innovation Park in IIT Delhi
Job Type: Full-time
Reports to: CEO
Summary: We are seeking an experienced Human Resources Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in recruitment, team management, and employee relations. The Human Resources Manager will be responsible for managing the day-to-day operations of the HR department, developing and implementing HR policies and procedures, and ensuring compliance with all applicable employment laws and regulations.
Key Responsibilities:
Develop and implement HR policies and procedures to ensure compliance with all applicable employment laws and regulations.
Manage the recruitment process, including developing job descriptions, posting job openings, screening resumes, and conducting interviews.
Develop and implement employee training and development programs to ensure that employees have the necessary skills to perform their jobs effectively.
Manage employee relations issues, including grievances, conflicts, and disciplinary actions.
Oversee the performance management process, including setting performance goals and providing feedback and coaching to employees.
Manage the compensation and benefits program, including developing and implementing competitive compensation and benefits packages.
Maintain HR records and ensure that employee files are up-to-date and accurate.
Develop and implement HR metrics to measure the effectiveness of HR programs and initiatives.
Partner with senior leaders to develop and implement HR strategies that support the overall goals of the organization.
Requirements:
Bachelor's degree in Human Resources or related field.
Minimum of 5 years of experience in recruitment, team management, and employee relations.
Strong knowledge of employment laws and regulations.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and decision-making skills.
Ability to handle sensitive and confidential information.
Strong organizational and time management skills.
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Create and maintain positive client relationships to build
a business. Understand client'sneeds and tailor products to meet client requirements.
Attend inbound/outbound sales calls for revenue generation
Achieve the periodic sales target
Perform up-selling and cross-selling of products to clients.
Build rapport with the client and create a potential pipeline for referral leads
Meet periodic targets for sales via referral leads
Conduct effective sales presentations for potential customers.
Maintain SLA protocols in day-to-day
functioning consistentlymeet the quality parameters such as avg talk time, working hours, evaluation score etc
Maintain high evaluation scores in the sales audits
Timely completion of daily tasks assigned
Ensure to call the clients at the allotted appointment slot.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Helping in defining Brand Voice of the company
- Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
- Collaborating with the management, marketing & branding teams.
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
- Driving a passionate, customer-centric culture within the company
- Influencing the company’s product road map to positively impact customer experience.
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
- Setting the customer experience team goals and ensuring that it is in line with Company vision.
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
- Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
- Ensuring non- recurrence of customer issues by root cause analysis
- Eliminating key problems/ issues in the customer life cycle.
- Developing a holistic customer journey and shaping all customer touch points
- maximizing customer satisfaction across all stages of engagement by exhibitions,
digital and print communication, social media interactions - Discussing and handling complex escalations by coordinating with the company’s legal counsel.
- Identifying the CRM needs of the company
- Making necessary additions to the company’s prowess in terms of software and hardware.
- Working with HR and Management in hiring new members for the team from time to time.
- Analysing regular competitive landscape and staying ahead of the curve.
- Assessing, appraising and training regularly team members and help in building organisational capability.
What you need to have:
- Proven experience in augmenting customer experience and ratings at a company
- Ability to work independently.
- Prior experience or deep understanding of Omni-channel business strategies.
- Strong Understanding/ keen interest in technology/ automation.
- Strong interpersonal Skills
- Proven Experience in managing teams.
- Excellent Written and Spoken Communication Skills
- Hands on experience in managing teams and getting results.
- Should have worked on integrating a CRM for a company.
- Strong analytical abilities and an empirical thought process.
- Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
- Keen interest and prior experience in building systems and processes from the ground up.
- Deep understanding of business and business metrics
- Ability to stretch long hours.
- Proactive approach to business problems.
- Candidates with prior marketing experience are preferred.
- Excellent problem identification and solving abilities.
- Inquisitive bent of mind.
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
- Should exhibit strong leadership abilities.
- Should understand Web Technologies.
- Tier 1 B-Schools with 6 to 8 years’ experience.
PHP
Laravel
JavascriptVOCSO Technologies is looking to hire experienced developers in PHP to join our growing Organisation. Working alongside front-end developers, designers, and other back-end developers, you will be responsible for delivering fast, scalable solutions to any eCommerce site, mobile app or CMS project given to your team.
1) Work experience in frameworks (Laravel / CodeIgniter / Core PHP ).
2) Work experience In CMS (Drupal / Wordpress) will be an added advantage.
3) Ability to interpret written requirements and technical specification documents.
4) Integration of user-facing elements developed by front-end developers
5) Build efficient, testable, and reusable PHP module
6) Solve complex performance problems and architectural challenge
Data Analytics
Android Development
JavaLocation : Connaught Place,Delhi
Job Description:
1. Must be confident to be the single owner for all Android development work.
2. Must be a good Team Player, to work closely with folks from across functions.
3. Preferably from a b2c Product Company.
4. Understanding about Metrics tracking.
PHP
HTML/CSS
jQueryResponsibilities
1-Integration of user-facing elements developed by front-end developers
2-Build efficient, testable, and reusable PHP modules
3-Solve complex performance problems and architectural challenges
4-Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.
Skills and Qualifications
1-Strong knowledge of PHP web frameworks (such as Code igniter, Core PHP depending on your technology stack).
2-Understanding the fully synchronous behavior of PHP.
3-Understanding of MVC design patterns.
4-Basic understanding of front-end technologies, such as JavaScript, Jquery, Ajax, HTML5, and CSS3.
5-Knowledge of object oriented PHP programming.
6-Understanding accessibility and security compliance (Depending on the specific project)
7-Strong knowledge of the common PHP or web server exploits and their solutions.
8-User authentication and authorization between multiple systems, servers, and environments
9-Integration of multiple data sources and databases into one system.
10-Familiarity with limitations of PHP as a platform and its workarounds.
11-Creating database schemas that represent and support business processes
12-Familiarity with SQL/MySQL databases and their declarative query languages
PHP
CodeIgniter
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