11+ White-box testing Jobs in Delhi, NCR and Gurgaon | White-box testing Job openings in Delhi, NCR and Gurgaon

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers

amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries

through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top

1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own

podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident

and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication

skills segment by 2024. We are backed by some top VCs such as Prime Venture Partners and global

entrepreneurs such as Binny Bansal, Deep Kalra, Gokul Rajaram and Shirish Nandkarni.

Come, join a passionate team of over 500 young and energetic team members and 3500+

expert teachers on this roller coaster ride to build the most loved brand for kids who will move the

world!

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social

media. 2. Calling 65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue

per month)

7. “Go the extra mile” to drive sales

Mission Statement

1. In your training of 1

st month, we shall actively probe you through the process using Training Decks,

Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along

with you paid stipend along the journey.

2. We create career oritented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period,

hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of INR. 21428.

In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled for below CTC

India Shift (10:30am onwards) – INR 6.6 LPA (4 LPA Fixed + 2.6 LPA Variable)

US/ Canada Shift (8:00 pm onwards) - INR 7.2 LPA (4.6 Fixed + 2.6 LPA Variable)

Responsibilities

·       Integration of user-facing elements developed by front-end developers

·       Build efficient, testable, and reusable PHP modules

·       Solve complex performance problems and architectural challenges

·       Integration of data storage solutions {may include databases, key-value stores, blob stores, etc.}

Requirements:

·       Bachelor's degree in Computer Science/ B.E/B.Tech/M.C.A or related field

·       Strong knowledge of PHP web frameworks {such as Laravel, Codeigniter, etc depending on your technology stack}

·       Understanding the fully synchronous behavior of PHP, MVC design patterns and object-oriented PHP programming

·       Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

·       Understanding accessibility and security compliance (Depending on the specific project)

·       Understanding fundamental design principles behind a scalable application

·       User authentication and authorization between multiple systems, servers, and environments

·       Creating database schemas that represent and support business processes

·       Familiarity with SQL/NoSQL databases and their declarative query languages

·       Proficient understanding of code versioning tools, such as Git

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

• Managing clients by working closely with them and understanding their business needs and challenges
• On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
• Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
• Educating and promoting the company’s services to the clients
• Acting as the point-of-contact for the clients and also mediating between the clients and the company
• Handling and solving escalations from clients, as and when received and making sure the client account is retained
• Renewing subscriptions on a timely-basis
• Compiling and presenting reports to the business by maintaining and managing relevant data
• Managing a team of customer success executives and leading them towards achieving the business goals
• Partnering and working closely with internal teams to meet the business needs of the customers

What you need to have:

• Graduation is a must
• Relevant experience in customer success management and also experienced in handling a team
• B2B SaaS background
• Willingness to work 6-days a week
• Excellent communication and presentation skills
• An analytical mindset and also go-getter attitude
• Expertise in MS Suite
• Min experience of 2 years

Job Requirements: