11+ Qualitative research Jobs in Pune | Qualitative research Job openings in Pune

About Company

Our client works in the area of skilling and livelihoods for underserved youth. It is a pioneering program with a strong PPP model, an agency-led

approach to livelihoods and a vision of socio-economic transformation. The NGO runs through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together toward changing lives.

Responsibilities

● Design and execution of research into the impact of an agency-led approach to livelihoods.

● Design and execution of the appropriate baseline surveys in communities.

● Gaining an in-depth understanding of the impact of the NGO program at the community level.

● Identification of research partners as required.

● Building tools and systems for monitoring and evaluation of the Lighthouse program and guiding the work of the data & reporting team.

● Data quality audits for program-specific data across the organization.

Requirements

● Master’s degree in statistics or economics with a specialization in statistical methods, or social sciences with training in qualitative and quantitative research methods.

● Minimum 5 years of work experience in the social sector/ corporate sector.

● Critical thinking

● Analytical ability

● Result orientation

● Excellent written and oral communication in Hindi and English (Knowledge of Marathi

will be an added advantage)

● Creativity

We are looking for a SAP PLM DMS Consultant with in-depth knowledge of Document Management System configuration and integration. Candidate must be proficient in DMS object links, document info records, status management, and CAD interface. Experience in managing engineering change processes is preferred.

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care. Avegen’s core product, HealthMachine®, is a cloud-hosted, next-generation digital healthcare engine for pioneers in digital healthcare, including healthcare providers and pharmaceutical companies, to deploy high-quality robust digital care solutions efficiently and effectively. We are ISO27001, ISO13485, and Cyber Essentials certified; and compliant with the NHS Data Protection Toolkit and GDPR.

Job Summary:

Senior Software Engineer will be responsible for developing, designing, and maintaining the core framework of mobile applications for our platform. This includes tasks such as creating and implementing new features, troubleshooting and debugging any issues, optimizing the performance of the app, collaborating with cross-functional teams, and staying current with the latest advancements in React Native and mobile app development. We are looking for exceptional candidates who have an in-depth understanding of React, JavaScript, and TypeScript, can create pixel-perfect UI, and are obsessed with creating the best experiences for end users.

Your responsibilities include:

1. Architect and build performant mobile applications on both iOS and Android platforms using React Native.
2. Work with managers to provide technical consultation and assist in defining the scope and sizing of work.
3. Maintain compliance with standards such as ISO 27001, ISO 13485, and Cyber Essentials that Avegen adheres to.
4. Lead configuration of our platform HealthMachine™ in line with functional specifications and development of platform modules with a focus on quality and performance.
5. Write well-documented, clean Javascript/TypeScript code to build reusable components in the platform.
6. Maintain code, write automated tests, and assist DevOps in CI/CD to ensure the product is of the highest quality.
7. Lead by example in best practices for software design and quality. You will stay current with tools and technologies to seek out the best needed for the job.
8. Train team members on software design principles and emerging technologies by taking regular engineering workshops.

Requirements:

1. Hands-on experience working in a product company developing consumer-facing mobile apps that are deployed and currently in use in production. He/she must have at least 3 mobile apps live in the Apple App Store/Google Play Store.
2. Proven ability to mentor junior engineers to realize a delivery goal.
3. Solid attention to detail, problem-solving, and analytical skills & excellent troubleshooting skills.
4. In-depth understanding of React and its ecosystem with the latest features.
5. Experience in writing modular, reusable custom JavaScript/TypeScript modules that scale well for high-volume applications.
6. Strong familiarity with native development tools such as Xcode and Android Studio.
7. A positive, “can do” attitude who isn’t afraid to lead the complex React Native implementations.
8. Experience in building mobile apps with intensive server communication (REST APIs, GraphQL, WebSockets, etc.).
9. Self-starter, able to work in a fast-paced, deadline-driven environment with multiple priorities.
10. Excellent command of version control systems like Git.
11. Working in Agile/SCRUM methodology, understanding of the application life cycle, and experience working on project management tools like Atlassian JIRA.
12. Good command of the Unix operating system and understanding of cloud computing platforms like AWS, GCP, Azure, etc.
13. Hands-on experience in database technologies including RDBMS and NoSQL and a firm grasp of data models and ER diagrams.
14. Open source contributions and experience developing your own React Native wrappers for native functionality is a plus.

Qualification:

BE/BTech/MS in Information Technology, Computer Science, or a related discipline.

A bit about EnKash (www.enkash.com)

EnKash, one of the fastest growing financial technology firms in the B2B space, focuses on enabling businesses to digitize and simplify their commercial payments through its state of the art technology platforms. It’s comprehensive all-in-one commercial payments platform has led to businesses having a hassle free and frictionless payments experience and thereby, focus on their core business.

EnKash, with its unique business solutions, young team and a vibrant work environment has been making formidable marks in this segment. With several banking partners and more than 60000+ businesses onboarded on our platform in a short span, we are poised to grow rapidly from here on.

EnKash has also been covered by reputed national and international media and received many accolades and recognition that include:

- “Best B2B payment solution provider” in 8th Payments and Cards Award Summit

- “Amongst the top Start Ups to watch for “ by Inc 42 media

You should excel in this role, if you have:

PHP/wordpress Background

• A minimum of 3 years of experience in web development.
• Complete mastery of HTML/CSS/JS and responsive design.
• Expertise in javascript/css animations and Canvas API
• Knowledge of PHP and MYSQL.
• Knowledge of web frameworks like Laravel, Codeigniter, Cake Php. etc.
• Knowledge of Wordpress, experience in creating custom themes.
• You are comfortable with Figma, Photoshop and Illustrator
• Knowledge of SEO techniques
• You are creative and involved.

OR

Node JS Background

• A minimum of 3 years of experience in web development.
• Complete mastery of HTML/CSS/JS/Jquery and responsive design.
• Expertise in javascript/css animations and Canvas API
• Knowledge of NodeJS and MYSQL.
• Knowledge of web frameworks like Express JS, Strapi, Koa, etc.
• Knowledge of any CMS in node js, experience in creating custom themes.
• You are comfortable with Figma, Photoshop and Illustrator
• Knowledge of SEO techniques
• You are creative and involved.

Here’s what’s in store for you:

- A fast-paced, mentally stimulating and fast growth-oriented environment.
- No bureaucracy whatsoever, respect for logical and analytical minds.
- Witness the venture of entrepreneurship.
- Excellent performance bonuses and perks.
- Affable and competitive teammates.
- Flexible work regime

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.