2+ IT operations Jobs in Delhi, NCR and Gurgaon | IT operations Job openings in Delhi, NCR and Gurgaon

• Requirement gathering for web and app development projects
• Preparation of necessary docs(BRD, FRD, SOW, RFQ, NDAs, and POC) for the client's requirement.
• Drafting user stories, wireframes and project plans based on the requirements of the client
• Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
• Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/Skype/ helpdesk/ social networking sites.
• Project assignment and being clients major communication for ongoing projects.
• Managing project delivery(It covers check of all the SOW points agreed)
• Assigning the technical queries/issues of clients to the technical departments.
• Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
• Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
• Market research of the products.
• Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization.
• Full-time office job, No field work.

Skills Required for this Job:

• Knowledge of Web and app end technology.
• Good observation of technical workflow in the app, websites, and software tools.
• Learning new software tools, platforms, and tech stacks.
• Updated with the latest technologies and market leaders.
• Problem solver with sound attention to detail.
• Understanding & drafting of Business Proposals, POC, SOW, NDA, and RFPs.
• Excellent presentation and emailing skills.
• Should be Excellent in communication as well as written English.
• Willingness to learn.
• Ready to take challenges and flexible.
• Knowledge of eCommerce platforms(like Magento, Opencart, Bagisto, Shopify, WooCommerce, etc) would be considered a plus point.
• Good knowledge of the E-Commerce industry modules will be considered a plus point.
• Basic functional knowledge of tech stacks like PHP, React JS, Android, iOS, Flutter, APIs, etc along with integration work will be considered a high plus-point.