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Lead Cloud Reliability Engineer

Job Responsibilities

● Lead and manage the Cloud Reliability teams to provide strong Managed Services support to end-customers.

● Isolate, troubleshoot and resolve issues reported by CMS clients in their cloud environment

● Drive the communication with the customer providing details about the issue, current steps, next plan of action, ETA

● Gather client's requirements related to use of specic cloud services and provide assistance in seing them up and resolving issues

● Create SOPs and knowledge articles for use by the L1 teams to resolve common issues

● Identify recurring issues, perform root cause analysis and propose/implement preventive actions

● Follow change management procedure to identify, record and implement changes

● Plan and deploy OS, security patches in Windows/Linux environment and upgrade k8s clusters

● Identify the recurring manual activities and contribute to automation

● Provide technical guidance and educate team members on development and operations. Monitor metrics and develop ways to improve.

● System troubleshooting and problem-solving across plaorm and application domains. Ability to use a wide variety of open-source technologies and cloud services.

● Build, maintain, and monitor conguration standards.

● Ensuring critical system security through using best-in-class cloud security solutions.

Qualifications

● 4-7 years experience in Cloud Infrastructure and Operations domains and IT operational experience preferably in a global enterprise environment.

● Specialize in one or two cloud deployment platforms: AWS, GCP

● Hands on experience with AWS/GCP services (EKS, ECS, EC2, VPC, RDS, Lambda, GKE, Compute Engine)

● Understanding of one or more programming languages (Python, JavaScript, Ruby, Java, .Net)

● Logging and Monitoring tools (ELK, Stackdriver, CloudWatch)

● Knowledge on Conguration Management tools such as Ansible, Terraform, Puppet, Chef

● Experience working with deployment and orchestration technologies (such as Docker, Kubernetes, Mesos)

● Good analytical, communication, problem solving, and learning skills.

● Knowledge on programming against cloud plaorms such as Google Cloud Platform and lean development methodologies.

● Strong service aitude and a commitment to quality.

● Willingness to work in shifts.

Roles & Responsibilities

• Design, develop, and deliver scalable end-to-end data pipelines using Azure Data Factory, ensuring robust integration

of enterprise-wide data from diverse sources

• Build and optimize data engineering workflows using Databricks and PySpark

• Write efficient, high-performance SQL for data transformation and analysis

• Work with the Azure Cloud platform and associated services, applying strong understanding of data warehousing,

data models, and pipelines

• Provide technical leadership to a team of developers, including code reviews and enforcing best practices across the

development lifecycle

• Oversee CI/CD implementation using Azure DevOps, managing deployments across development, QA, and production

environments with proper change control processes

• Collaborate with cross-functional teams to translate business requirements into scalable data solutions

• Ensure data quality, reliability, and performance across all pipelines and platforms

Ideal Candidate

1Strong Azure Databricks Engineer / Senior Data Engineer Profile

2Mandatory (Experience 1) – Must have minimum 8+ years of overall experience in Data Engineering, Data Development, or related data technology roles, with strong hands-on experience in enterprise data pipeline development.

3Mandatory (Experience 2) – Must have strong hands-on experience with Azure Databricks, including development and optimization of scalable data engineering workflows using Databricks and PySpark.

4Mandatory (Experience 3) – Must have strong hands-on proficiency in PySpark/Python and SQL, with proven experience developing complex data transformations, processing workflows, and performance-optimized queries.

5Mandatory (Experience 4) – Must have hands-on experience with Azure Data Factory (ADF) for designing, developing, and orchestrating end-to-end data pipelines and integrating data from multiple sources.

6Mandatory (Experience 5) – Must have strong experience working on the Azure Cloud platform and associated data services, with solid understanding of data warehousing, data modeling, pipeline architecture, and enterprise data solutions.

7Mandatory (Experience 6) – Must have hands-on experience implementing CI/CD using Azure DevOps, including deployment and release management across development, QA, and production environments.

8Mandatory (Experience 7) – Must have proven technical leadership experience, including code reviews, enforcing development best practices, mentoring developers, and providing technical guidance to a data engineering team.

9Mandatory (Notice Period) – Immediate joiners or candidates who can join within 15 days.

10Mandatory (Note) - The position is open across all Cognizant offices pan India. Candidates must be willing to attend the F2F interview at the nearest Cognizant office location.

Responsibilities:

• Work with product owners, managers, and customers to explore requirements and translate use-cases into functional requirements.
• Collaborate with cross-functional teams and architects to design, develop, test, and deploy web applications using ASP. NETCore | Open-source web framework for. NET, . NET Core, and C#.
• Build scalable, reliable, clean code and unit tests for. NET applications.
• Help maintain code quality, organization, and automation by performing code reviews, refactoring, and unit testing.
• Develop integration with third-party APIs and external applications to deliver robust and scalable applications.
• Maintain services, enhance, optimize, and upgrade existing systems.
• Contribute to architectural and design discussions and document design decisions.
• Effectively participate in planning meetings, retrospectives, daily stand-ups, and other meetings as part of the software development process.
• Contribute to the continuous improvement of development processes and practices.
• Resolve production issues, participate in production incident analysis by conducting effective troubleshooting and RCA within the SLA.
• Work with Operations teams on product deployment, issue resolution, and support.
• Mentor junior developers and assist in their professional growth. Stay updated with the latest technologies and best practices.

Requirements:

• 5+ years of experience with proficiency in C# language.
• Bachelor's or master's degree in computer science or a related field.
• Good working experience in. NET Framework, . NET Core, and ASP. NETCore | Open-source web framework for. NET and C#.
• Good understanding of OOP and design patterns - SOLID, Integration, REST, Micro-services, and cloud-native designs.
• Understanding of fundamental design principles behind building and scaling distributed applications.
• Knack for writing clean, readable, reusable, and testable C# code.
• Strong knowledge of data structures and collections in C#.
• Good knowledge of front-end development languages, including JavaScript, HTML5 and CSS.
• Experience in designing relational DB schema, PL/SQL queries performance tuning.
• Experience in working in an Agile environment following Scrum/SAFE methodologies.
• Knowledge of CI/CD, DevOps, containers, and automation frameworks.
• Experience in developing and deploying on at least one cloud environment.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work independently and effectively in a fast-paced environment.

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Key skills : Python, Numpy, Panda, SQL, ETL 

Roles and Responsibilities:

- The work will involve the development of workflows triggered by events from other systems

- Design, develop, test, and deliver software solutions in the FX Derivatives group

- Analyse requirements for the solutions they deliver, to ensure that they provide the right solution

- Develop easy to use documentation for the frameworks and tools developed for adaption by other teams

Familiarity with event-driven programming in Python

- Must have unit testing and debugging skills

- Good problem solving and analytical skills

- Python packages such as NumPy, Scikit learn

- Testing and debugging applications.

- Developing back-end components.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Marketing Generalist

Description:

This role will be a mix of client management and project management. You’ll be expected to understand the client’s goals, weekly and monthly SLAs, and lead a team to delivery. Have you worked with marketing and sales teams in an integrated manner and targeted enterprise clients in different geographies across the globe? Do you understand enterprise sales cycles, buying processes, different roles? Do you have exposure to different domains, industries, marketing, and sales technologies? Do you understand the big picture better than the details? This job might be for you! 

Competencies:

• Able to multitask independently with minimal supervision
• Naturally able to think critically and take independent decisions
• Meticulous with project documentation

Skills:

• Experience with social media, digital marketing, marketing automation, CRM, and marketing analytics tools
• Highly proficient with Microsoft Office (Excel, PowerPoint)
• Experience with agile project planning and management will be a plus

Experience:

• Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns.
• Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate.
• Ability to write/execute creative and project briefs and communicate technical info with ease.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.

About US: Newbie Soft Solutions is an IT service provider focused on providing solutions in niche areas to support and build future -ready, resilient solutions for medium sized industries and growth-focused technology organizations.

The name NEWBIE signifies a new chapter, a new beginning in the field of staffing solutions. Founded in 2015, we have grown from strength to strength with a strong presence across India, United States and Australia. Our offerings include Staffing Solutions, IT Consulting, Business Intelligence, Security Solutions, Legacy Application Management and Modernization. We value consistency, which is our core principle, to reach the end goal of complete user satisfaction. We constantly strive to outperform our competitors to become the leaders in digital revolution.

• Clear understanding of end to end communication of service calls via API Gateway/Service Mesh/Service Registry
• Experience on Springboot/SpringCloud/Restful Webservices
• Experience in containerisation (Docker) and Kubernetes in terms of creating container images and writing manifest files/helm charts on designing PODs/Side-car patterns etc.
• Good design experience on Web Applications (backend) & since we operate as a DevOps pod we would expect the person be involved in production deployments/support.
• Exposure to usage of CI-CD tools like Git/Jenkins/Maven/Sonar/Junit/CheckMarx/Netsparker/Cucumber

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus