IT Solutioning Jobs in Bangalore (Bengaluru)

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

 

 

 

 

 

Responsibilities:

• Actively being part of end -end recruitment process

• Organize and maintain personnel records
• Update internal databases
• Prepare HR documents like job descriptions, employment contracts, relieving letters, etc..
• Create daily reports and presentations on HR metrics
• Liaise with external partners, like insurance, vendors.

• Prior experience with one or more of the following:
  1. Enterprise technology teams
  2. Technology consulting
  3. A pre-sales or post-sales role
• Experience working on client facing engagements.
• Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks.
• Creative problem-solving skills.
• Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives.
• Very good written & spoken communication skills in English.
• For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered.

• Prior experience in a developer tools company.
• Experience working with any of the following technologies:
  1. GraphQL
  2. Docker
  3. Kubernetes
  4. Postgres
  5. Frontend frameworks such as React, Angular, Javascript
• Experience with any of the following:
  1. Setting up and maintaining CI/CD pipelines
  2. Setting up and maintaining test suites
  3. Setting up and managing infrastructure
  4. Database admin

Role and Responsibilities

• Build a low latency serving layer that powers DataWeave's Dashboards, Reports, and Analytics functionality
• Build robust RESTful APIs that serve data and insights to DataWeave and other products
• Design user interaction workflows on our products and integrating them with data APIs
• Help stabilize and scale our existing systems. Help design the next generation systems.
• Scale our back end data and analytics pipeline to handle increasingly large amounts of data.
• Work closely with the Head of Products and UX designers to understand the product vision and design philosophy
• Lead/be a part of all major tech decisions. Bring in best practices. Mentor younger team members and interns.
• Constantly think scale, think automation. Measure everything. Optimize proactively.
• Be a tech thought leader. Add passion and vibrance to the team. Push the envelope.

 

Skills and Requirements

• 8- 15 years of experience building and scaling APIs and web applications.
• Experience building and managing large scale data/analytics systems.
• Have a strong grasp of CS fundamentals and excellent problem solving abilities. Have a good understanding of software design principles and architectural best practices.
• Be passionate about writing code and have experience coding in multiple languages, including at least one scripting language, preferably Python.
• Be able to argue convincingly why feature X of language Y rocks/sucks, or why a certain design decision is right/wrong, and so on.
• Be a self-starter—someone who thrives in fast paced environments with minimal ‘management’.
• Have experience working with multiple storage and indexing technologies such as MySQL, Redis, MongoDB, Cassandra, Elastic.
• Good knowledge (including internals) of messaging systems such as Kafka and RabbitMQ.
• Use the command line like a pro. Be proficient in Git and other essential software development tools.
• Working knowledge of large-scale computational models such as MapReduce and Spark is a bonus.
• Exposure to one or more centralized logging, monitoring, and instrumentation tools, such as Kibana, Graylog, StatsD, Datadog etc.
• Working knowledge of building websites and apps. Good understanding of integration complexities and dependencies.
• Working knowledge linux server administration as well as the AWS ecosystem is desirable.
• It's a huge bonus if you have some personal projects (including open source contributions) that you work on during your spare time. Show off some of your projects you have hosted on GitHub.

ROLES AND RESPONSIBILITIES - - Understand requirements and use them to create comprehensive well- designed specifications - Lead the technical team by ensuring timely deliveries and respecting Sprints using SCRUM methodology - Lead design and development of our core web application using service- oriented architecture exposing APIs for internal and external clients. - Implement architecture and design patterns to help ensure that systems scale. - Establish processes and best practices around development standards. - Review product requirements in order to give development estimates and product feedback. - Apply technical expertise to challenging architecture and design problems. SKILLS / COMPETENCIES - - Extensive experience in developing enterprise-grade applications on C#/.NET, HTML, CSS, JS. - Master building service-oriented architecture, web services, and APIs - Product delivery and product management experience compulsory. - Experience with PostgreSQL and database design. - Successful experience managing a development team on complex projects - Experience with software design patterns: MVC, MVVM - Strong knowledge of Web Standards, OWASP security principles, and data encryption/security - The proponent of continuous integration, unit testing, and automation - Knowledge of PostgreSQL, Net Core and Angular2 will be considered as an added advantage. SPECIAL REQUIREMENTS FOR THE ROLE - - 5+ years experience in software development - Excellent English communication skills, both written and spoken. - Understanding Business Logic and having Product Delivery experience is an advantage. - Experience with enterprise-scale systems a major plus. - Mandatory experience working in an Agile environment (SCRUM certification preferred)

"Network security" AND (firewall OR VPN OR ips OR ids OR "ips/ids" OR "ids/ips") AND (preparing OR Optimizing OR operating OR designing OR implementation OR implementing OR planning OR design OR "solution design")

Whats on Offer : A growing eCommerce organization to work with. Responsibilities: - Develop the vision and road map of organization's technology strategy. Lead the architecture and execution of it. - Identify new technology trends and keep an eye on consumer's evolving behavior in electronic and mobile commerce. - Evaluate and identify appropriate technology platforms for meeting the organization technology needs - Collaborate with appropriate departments to assess and recommend technologies and systems to support company organizational needs - Ensure that latest technology standards and best practices are maintained across the organization. - Share and communicate company's technology strategy with partners, management, investors and business stakeholders. - Establish and Monitor platform analytics that measures traction and application usage relative to business goals. Skills: - 12+ years of proven experience in building complex, large scale internet based systems. - Must have experience in web development technologies, with strong understanding of database technologies, Big Data Tools (Hadoop, Hive Hbase/NoSQL, MongoDB etc). - Significant development and delivery experience in leading large projects and teams. - Hands-on coding experience with popular languages and web stacks. - Detailed knowledge of Web Standards. - Must be a quick thinker and an effective manager. - Must be an Agile champion. - Must have excellent interpersonal and communication skills.