11+ Facilitation Jobs in Hyderabad | Facilitation Job openings in Hyderabad

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Job Description 

Key Responsibilities 

• Provide day-to-day resolution of external client and internal production incidents in a Pega-based application support environment. 
• Collaborate with TPO teams, SE teams, Operations teams, EOCC, and associated IT support teams to drive timely incident resolution. 
• Leverage strong Pega application and workflow knowledge to analyze, troubleshoot, and resolve production issues efficiently. 
• Participate in 24×7 production support coverage, including on-call rotations for critical incidents as required. 
• Monitor production alerts proactively to identify and address system issues before end-user impact occurs. 
• Deliver clear, concise, and timely status updates on high-priority incidents to leadership and stakeholders. 
• Develop a strong understanding of business impact through daily interaction with operations teams and system users. 
• Perform incident root cause analysis (RCA) for production issues and actively track corrective actions through closure. 
• Ensure production incidents are resolved and communicated in alignment with defined SLA requirements. 
• Provide ongoing production support for enterprise Pega application suites. 
• Resolve production tickets within established SLA and priority guidelines. 
• Support and expedite resolution of escalated managed incidents. 
• Represent the IT production support perspective in discussions with business and operations teams. 
• Perform daily system health checks to ensure application stability, availability, and performance. 
• Provide annual 1-on-1 production support coverage as required by the organization. 

Required Skills 

• 3–4 years of Pega experience with strong understanding of Pega-based applications 
• 1–3 years of IT production support experience 
• Strong verbal and written communication skills 
• Working knowledge of Java technologies (preferred) 
• Proficiency in SQL 
• 1–3 years of BPM / workflow experience 
• 1–3 years of XML/HTML experience 
• Hands-on experience with Incident and Problem Management processes 

Required Experience & Education 

• 1–3 years of experience with Pega Case Management 
• Proven experience working on cross-functional technical teams 
• Experience supporting onshore/offshore delivery models 
• Bachelor’s degree in a technical or business-related field, or equivalent professional experience 

Desired / Nice-to-Have Experience 

• Exposure to OpenShift environments 
• Experience coaching or mentoring team members 
• Pega Certification is a plus 

Position Overview:

We are looking for a React Native Developer with 1-2 years of experience in developing mobile applications. The ideal candidate should have a solid understanding of JavaScript, TypeScript, and React Native, along with a keen interest in building high-quality, scalable mobile applications.

Key Responsibilities:

• Develop and maintain cross-platform mobile applications using React Native.
• Work closely with designers, product managers, and backend developers to deliver seamless user experiences.
• Integrate third-party services such as Google Maps, Firebase, and payment gateways.
• Optimize applications for performance, responsiveness, and scalability.
• Work with RESTful APIs for backend integration.
• Debug and troubleshoot application issues to ensure a smooth user experience.
• Stay updated with the latest React Native features and industry trends.

Required Skills:

• 1-2 years of hands-on experience in React Native mobile app development.
• Proficiency in JavaScript, TypeScript, and React Hooks.
• Experience in mobile UI development, animations, and responsiveness.
• Familiarity with iOS (Xcode) and Android (Android Studio) environments.
• Experience integrating APIs, Firebase, push notifications, and authentication mechanisms.
• Knowledge of Git and Agile methodologies.
• Strong problem-solving skills and a collaborative mindset.

Description: 

 4+ Years of experience in systems development and Guidewire Billing experience. 

 4+ years of technical experience in enterprise-level application design, execution, and software deployments. 

 Hands-on development expertise on Guidewire BillingCenter with configuration. 

 Configure business rules and other business logic in Gosu. 

 Design and code integration components including plug-ins and programs that call the GW APIs Create form and letter templates and their supporting XML descriptor files. 

 Skilled in the use of applicable programming languages for the areas of developing code for, to include but are not limited to Java, SQL etc. 

 Experience leveraging source code management, such as GitHub or Bitbucket. 

 Supports production deployments and automation, actively lead monitoring, job control, and production support, and participates in and provides support for production issues related to the Guidewire solution. 

 Expertise configuring and developing several areas of BillingCenter including but not limited to Account/Policy/Producer Handling, Various Plan Types, Billing Instructions, Charges, Charge Patterns, Charge Invoicing, Invoice Items, Direct/List/Agency Bill Processing, Premium Reporting, Holds and writeoffs, Handling of Trouble Tickets/ Collaterals and Return Premium, Funds Tracking and Contacts. 

 Well versed with all Guidewire Billing center configuration areas like PCF, Gosu, Business Rules, Invoicing, Billing Types, Charge Distributions, Payments, Delinquency process, Commissions, etc. 

 Robust understanding of BillingCenter DataModel 

Education: 

 BE/B.Tech, BCA, B.SE, MCA, MBA / Any Graduate/Any Post Graduate

JD:

As a Staff Software Engineer, you will be responsible for the design, implementation and maintenance of software modules owned by a team. You will guide and mentor junior team members by reviewing their code and designs to ensure that they are writing well designed and high quality code. This role requires excellent communication skills as you will need to collaborate across teams. 

Key Skills:

• 3 to 6 years of experience
• Extensive experience on C/C++/Python
• Experience on OS - Unix/Linux and Windows
• Hands on experience in Networking and Multi-threading

Desirable Skills:

• Experience in Cloud Technologies, system programming is a plus

Roles and responsibilities:

• Play key role in design/development of security product. 
• Responsible for the complete software development cycle.
• Gathering & understanding requirements.
• Design, development & implementation independently.
• Responsible for ensuring timely and quality delivery.
• Will be able to work in end to end features. 

Qualification:

• B.Tech / B.E / M.E./ M.Tech (Computer Science) or equivalent.

Job Description:

We are hiring Javascript developers to join our team in developing enterprise mobile applications. This person will work closely with the UX team, as well as, other engineering teams while developing applications and user interfaces.

Experience & Expertise:

• Highly skilled at front-end engineering using Object-Oriented JavaScript with at least 2+ years of extensive experience on Javascript libraries and micro frameworks
• Expertise on frameworks like , React JS, React Native, Redux, Typescript, etc is highly preferred
• Should have strong hands on mobile cross-platform application development
• Experience integrating user interfaces with middle-tier code and back-end data sources
• Strong analytical, problem-solving, organizational, and detail-oriented skills
• Must be able to work both on a team or individually, in an adaptable, agile environment
• Excellent communication skills

Job Responsibilities:

• Work closely with the user experience team to develop functional prototypes
• Work with development teams to implement user experience deliverables
• Contribute UI component code to a shared controls library and resource dictionary
• Participate in product definition and strategy development
• Collaborate with team members, developers, and third parties to ensure the integrity of the interaction is maintained throughout the project development life cycle
• Support quality assurance testing processes

Skills Required:

Ionic Framework, Angular 2, Redux, TypeScript, Cross platform, Micro frameworks, React JS, React Native,

Position: ETL Developer

Location: Mumbai

Exp.Level: 4+ Yrs

Required Skills:

* Strong scripting knowledge such as: Python and Shell

* Strong relational database skills especially with DB2/Sybase

* Create high quality and optimized stored procedures and queries

* Strong with scripting language such as Python and Unix / K-Shell

* Strong knowledge base of relational database performance and tuning such as: proper use of indices, database statistics/reorgs, de-normalization concepts.

* Familiar with lifecycle of a trade and flows of data in an investment banking operation is a plus.

* Experienced in Agile development process

* Java Knowledge is a big plus but not essential

* Experience in delivery of metrics / reporting in an enterprise environment (e.g. demonstrated experience in BI tools such as Business Objects, Tableau, report design & delivery) is a plus

* Experience on ETL processes and tools such as Informatica is a plus. Real time message processing experience is a big plus.

* Good team player; Integrity & ownership

At Prolifics, we are currently implementing multiple solutions and we are looking to hire talented UIPath RPA Engineer candidates for our development centre in India. This position would be based out of Hyderabad/Pune and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

Job Title: Sr. UIPath RPA Developer 

Experience: 6+ years

Location: Hyderabad/ Pune

Fulfilment Type: Fulltime

Job Description:

1. Strong UiPath Development skills

2. Strong communication skills

3. Design, Develop, Build, Deploy and Manage automation BoTs in UiPath environment

4. UiPath citizens developer with skills set on Low complexity automation is good to have

5. Knowledge/Understanding with business process requirements and experience configuring automation processes in UiPath

6. Strong techno-functional skills and experience on working with business to gather requirements. Working with testing teams like UAT to perform testing

7. Experience working with infrastructure teams to guide and assist in issue resolution

8. Experience working in cross functional teams involving cloud environments, to be able to work with security teams and firewall teams for any code issue resolution

9. Knowledge/Experience building BoT with automation on SAP ERP, Finance, Supply Chain, SAP Ariba, Vendor On-boarding, GFE+, Logistics, PKMS – Warehouse Management is nice to have.

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune. For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019. We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.

Knowledge of PHP web frameworks including Laravel and CodeIgniter is must

· Knowledge on Doctrine ORM

· Knowledge of front-end technologies including Vue.js CSS3, JavaScript, and HTML5 is must

· Understanding of object-oriented PHP programming.

· Previous experience creating scalable applications.

· Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.

· Familiarity with SQL/NoSQL databases.

· Ability to project manage.

· Good problem-solving skills.