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Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Job Title: Salesforce Developer

Location: Noida, India

Type: Full-time | On-site

Experience Required: 3 to 8 Years

 About the Role

We are actively hiring a Salesforce Developer to join our fast-paced and innovative team at ROL Consultancy, based in Noida. This is a unique opportunity to work on high-impact Salesforce projects that empower businesses to grow, streamline processes, and improve customer experience. If you're confident in writing code, enjoy solving complex problems, and are passionate about the Salesforce ecosystem, we want to hear from you!

 Key Responsibilities

• Design, develop, and deploy robust Salesforce solutions using Apex, Visualforce, Aura Components, and Lightning Web Components (LWC).
• Configure Salesforce environments with custom objects, validation rules, flows, workflow rules, and process builders.
• Build and manage complex integrations with third-party systems via REST/SOAP APIs.
• Write efficient and scalable Apex classes, triggers, and batch jobs.
• Participate in code reviews, unit testing, and release cycles using Git and version control tools.
• Ensure data integrity, troubleshoot issues, and manage data migrations as required.
• Collaborate cross-functionally with Product Owners, QA, UI/UX teams, and fellow developers to deliver features and enhancements.
• Uphold and contribute to best coding practices, documentation, and technical design.

 Must-Have Qualifications

• 3 to 8 years of hands-on Salesforce development experience.
• Proficiency in Apex, SOQL, Aura, LWC, and Visualforce.
• Solid understanding of Salesforce declarative tools: Flows, Process Builder, Validation Rules, Workflow Rules.
• Demonstrated expertise in building and consuming Salesforce integrations (REST/SOAP).
• Strong understanding of trigger frameworks and object-oriented programming.
• Experience with Git, Bitbucket, or similar version control systems.
• Certified Salesforce Platform Developer I (Developer II is a significant advantage).
• Bachelor’s degree in Computer Science, Engineering, or related field.

 Preferred/Bonus Skills

• Exposure to CI/CD tools and DevOps practices in Salesforce.
• Experience working with Sales, Service, or Experience Cloud.
• Knowledge of Agile/Scrum methodologies.
• Excellent debugging, problem-solving, and communication skills.
• Strong grasp of code quality, reusability, and performance optimization

Key Responsibilities:

1. Collaborate with business stakeholders and data analysts to understand reporting requirements and translate them into effective Power BI solutions.
2. Design and develop interactive and visually compelling dashboards, reports, and visualizations using Microsoft Power BI.
3. Ensure data accuracy and consistency in the reports by working closely with data engineers and data architects.
4. Optimize and streamline existing Power BI reports and dashboards for better performance and user experience.
5. Develop and maintain data models and data connections to various data sources, ensuring seamless data integration.
6. Implement security measures and data access controls to protect sensitive information in Power BI reports.
7. Troubleshoot and resolve issues related to Power BI reports, data refresh, and connectivity problems.
8. Stay updated with the latest Power BI features and capabilities, and evaluate their potential use in improving existing solutions.
9. Conduct training sessions and workshops for end-users to promote self-service BI capabilities and enable them to create their own reports.
10. Collaborate with the wider data and analytics team to identify opportunities for using Power BI to enhance business processes and decision-making.

Requirements:

1. Bachelor's degree in Computer Science, Information Systems, or a related field.
2. Proven experience as a Power BI Developer or similar role, with a strong portfolio showcasing previous Power BI projects.
3. Proficient in Microsoft Power BI, DAX (Data Analysis Expressions), and M (Power Query) to manipulate and analyze data effectively.
4. Solid understanding of data visualization best practices and design principles to create engaging and intuitive dashboards.
5. Strong SQL skills and experience with data modeling and database design concepts.
6. Knowledge of data warehousing concepts and ETL (Extract, Transform, Load) processes.
7. Ability to work with various data sources, including relational databases, APIs, and cloud-based platforms.
8. Excellent problem-solving skills and a proactive approach to identifying and addressing issues in Power BI reports.
9. Familiarity with data security and governance practices in the context of Power BI development.
10. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and business stakeholders.
11. Experience with other BI tools (e.g., Tableau, QlikView) is a plus.

The role of a Power BI Developer is critical in enabling data-driven decision-making and empowering business users to gain valuable insights from data. The successful candidate will have a passion for data visualization and analytics, along with the ability to adapt to new technologies and drive continuous improvement in BI solutions. If you are enthusiastic about leveraging the power of data through Power BI, we encourage you to apply and join our dynamic team.

Job description:

As a relationship officer, you will meet the loan applicant, conduct an analysis of their requirement, help the customer with documentation and process their loan application in our partner banks. You will also maintain relationships with our partner bank’s branches to smoothly process applications and grow the business.

Job Specification

• Must be good in Communication (Language English, Hindi and the local language)
• Must be comfortable with traveling
• Must be interested in a field job

Job Requirements

• Should have a laptop and a phone
• Should own a bike
• Should be good with basic math like percentage calculation, mental multiplication etc.

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Full Stack web developer responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Staying abreast of developments in web applications and programming languages.

Job Types: Full-time, Fresher

Salary: ₹25,000.00 - ₹55,000.00 per month

Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn and grow a lot more?

We are looking for motivated technical leads with skills in PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

Responsibilities: 

• Technical Leads to provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements 
• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals. 
• Liaising with team members, management, and clients to ensure projects are completed to standard.. 
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. 
• Keeping up-to-date with industry trends and developments. 
• Updating work schedules and performing troubleshooting as required.
•  Writing progress reports and delivering presentations to the relevant stakeholders.
• Framework Conduct peer-reviews and lead reviews and provide feedback.
• Develop, maintain, troubleshoot, enhance and document
  
  

Requirements: 

• 6+ Years of IT industry experience 
• Sound knowledge of PHP Based frameworks (Word press, Laravel, Drupal, Codeigniter JavaScript, HTML, CSS 
• Ability to manage multiple projects and juggle priorities 
• Hands-on experience with SQL/MySQL schema design, SOLID principles, REST API design 
• Sound knowledge of estimation technique & design patterns 
• Excellent technical, diagnostic, and troubleshooting skills 
• Excellent communication, motivational, and interpersonal skills
  
  Perks & Benefits:
  
  
• Work from home/hybrid
• 5 days working 
• Leave compensations 
• Flexible working hours 
• Exposure to the international market
• Medical Insurance