We are hiring Telecallers.
Objective
Reaching out to existing clients and new prospect to generate sales and build relationships.
Prerequisites
Should have excellent verbal and written communication skills, good interpersonal skills, and the ability to handle pressure. Should also be creative thinkers and have good listening skills.
Following will be broad job outlines
- Outbound calls (Make cold calls to potential customers to present products or services, explain their benefits, and encourage purchases or appointments)
- Inbound calls (Manage incoming calls, resolve customer issues, and collect customer information)
- Customer relationships (Build relationships with existing clients and foster rapport with potential clients)
- Documentation (Create reports and documentation based on conversations with customers)
- Sales pitches (Memorize and customize scripts for clients, and modify pitches based on customer demand)
- Customer data (Maintain contact information databases and collect customer data to improve the user experience)
- Communication (Interact with customers via various channels, including live chat, emails, social media, and direct calls)
- Follow up (Follow up with incoming leads and book appointments for the field sales team)
- Compliance (Adhere to organizational guidelines and methodology)
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