
We are hiring Telecallers.
Objective
Reaching out to existing clients and new prospect to generate sales and build relationships.
Prerequisites
Should have excellent verbal and written communication skills, good interpersonal skills, and the ability to handle pressure. Should also be creative thinkers and have good listening skills.
Following will be broad job outlines
- Outbound calls (Make cold calls to potential customers to present products or services, explain their benefits, and encourage purchases or appointments)
- Inbound calls (Manage incoming calls, resolve customer issues, and collect customer information)
- Customer relationships (Build relationships with existing clients and foster rapport with potential clients)
- Documentation (Create reports and documentation based on conversations with customers)
- Sales pitches (Memorize and customize scripts for clients, and modify pitches based on customer demand)
- Customer data (Maintain contact information databases and collect customer data to improve the user experience)
- Communication (Interact with customers via various channels, including live chat, emails, social media, and direct calls)
- Follow up (Follow up with incoming leads and book appointments for the field sales team)
- Compliance (Adhere to organizational guidelines and methodology)

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Investigate production issues pertaining to customer features to determine root cause and implement solutions,
Investigate existing queries and write new queries with performance optimization in mind, design and build efficient, scalable systems that are used by millions of people,
Build well-designed software in a way that is generic, reusable, and easily extensible, as well as solves the business needs and requirements,
Collaborate with product managers, designers, and software engineers to ensure design vision is maintained, the final markup is standards-compliant, and UI deliverables are completed on time,
Work with the real-time feedback from our users (external and internal) to make the
products better,
Discover, design, develop, deploy, debug. Repeat!
Requirements:
4-7 years of experience,
Proficiency in web scripting programming with PHP,
Experience with MySQL Databases,
Top-notch programming skills in JavaScript and a strong understanding of web
fundamentals,
Design, build and maintain high performance, scalable and secure code,
Experience with cloud services like AWS is plus,
Experience with MVC architecture is a plus,
Knowledge/experience in building an API,
Solid understanding of the foundations of security and best practices,
Good grasp of data structures and algorithms,
Excellent problem-solving skills,
Take ownership of the backend services, ensure the best possible performance, quality and
responsiveness, as well as maintaining code quality, organization and testing/deployment,
Passionate about technology and willing to develop expertise in an emerging field,
Strong organizational and communication skills, team player.
Function: → Project Management
- Project Management
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- Build and provide direction to project teams, create and foster communication among team members
- Manage Kick- Meetings (geographical multi-vertical Fortune 1000 Global customers)
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- Monitor and control project budgets.
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- Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.
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- Lead New Initiatives - Enable brainstorming sessions with the team to gather innovative approaches.
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- Hands-on experience in project management roles and delivering multiple and complex projects.
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bachelor’s degree or equivalent experience
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● Hands on coding experience in Java or Scala
Developing complex object oriented web/windows applications on the Microsoft platform using .Net technologies
Frontend Technologies: AngularJs, JQuery
Database Skills: Good knowledge in MS SQL programming skills,
Independent contributor with experience in developing high quality software within the timelines
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Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion










