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Sales Team Lead - Inside Sales

Craft My Plate is a fast-growing food tech startup redefining bulk food delivery and catering.We want to be Zomato for the group size of 10 -100.

Role Overview

We are looking for a strong frontline sales manager who can drive discipline, improve team productivity, and ensure every lead is followed up with speed and consistency.

This role will work closely with founders and sales leaders to execute strategy on the ground, drive daily team performance, and share practical feedback from the floor.

What You Will Do

• Manage day-to-day performance of the inside sales team.
• Ensure call discipline, follow-up rigor, and CRM hygiene.
• Track daily KPIs such as calls, follow-ups, conversions, and bookings.
• Run daily huddles, reviews, and coaching sessions.
• Monitor target achievement and improve underperformance quickly.
• Listen to calls and coach the team on objection handling and closing.
• Support hiring, onboarding, and building a strong execution culture.
• Work with founders and sales leaders to implement process improvements.

What We Are Looking For

• 3-6 years of experience in inside sales, telesales, or team handling roles.
• Prior experience as Team Lead, Floor Manager, Assistant Manager, or similar frontline people-management role.
• Strong preference for candidates from banking, finance, insurance, NBFC, telesales, or other target-heavy environments.
• Proven ability to manage teams and drive results through discipline and execution.
• Comfortable working in a fast-paced, high-accountability setup.
• Familiarity with CRM tools and sales reporting.
• Strong communication skills; English, Hindi, and Telugu are a plus.

What Success Looks Like

• Faster lead response and lower lead leakage.
• Strong daily calling and follow-up discipline.
• Better conversion from inquiries to bookings.
• High accountability and performance culture on the sales floor.

Why Join Us

• High ownership role in a fast-growing startup.
• Direct exposure to founders and sales leadership.
• Opportunity to grow into a larger sales management role.
• Performance-linked incentives and real business impact.

Roles and Responsibilities:

• Develop and implement quality management systems.
• Conduct quality audits, analyses, and management to ensure compliance with ISO standards.
• Establish and maintain quality control standards and procedures
• Develop and implement checklists for quality documentation and inspection.
• Collaborate with cross-functional teams to identify areas for improvement in renewable energy projects.
• Evaluate the efficiency of existing quality systems and recommend improvements.
• Ensure timely completion of all quality-related tasks within budget constraints.
• Provide technical support to resolve quality-related issues during project execution.
• Oversee and manage high-capacity solar projects as the project head.
• Lead and manage teams efficiently to achieve project goals.

Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams

Provides structured and timely recommendations; verbal and/or written feedback to the advisors.