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My client is a leader in the Ed Tech space
Job Title: Sr. Reliability Engineer/ Engineering Manager
Location: Powai (Mumbai)/ Bangaluru/ Delhi NCR
- System maintenance and administration of Applications and Software
- Integration with different systems and apps
- Must have knowledge on Microservices
- Should be proficient in scripting language Python, Good to have knowledge on Java
- Excellent over Root Cause Analysis
- Should be a technical as well as process-oriented candidate
- Excellent Debugging and Monitoring skills
- Responsible for daily trouble ticket resolution, client interaction and customer support via email and video calls
- Responsible for the setup for the Continuous Integration build and deployment for DEV and UAT environments
- Responsible for operational support and problem resolution for application users and internal operations team
- Identifying, tracking, managing and resolving project issues effectively and efficiently
- Supporting projects during the normalization phase after Go-Live and ensuring the smooth transitions to operations
- Review and implement the processes related to IT Support and Operations before handing over to Support Services
- Strong ability to work independently on complex issues
- Collaborate efficiently with internal experts to resolve customer issues quickly
- Both Proactive & reactive in work approach
- Should be willing to work in 24/7 work environment
Ideal candidate has:
- 6-10 years
- Product Background
Job Description – Ground Team (Field Engineers)
Qualification: 10+2+Hardware Course and Networking Course/ Graduate with Hardware and Networking Course, Core Hardware, and Networking Profile field profile.
Communication: Average English and good at Hindi or Local Language
Location: Delhi, Mumbai, Gurgaon, Noida, Chennai, Bangalore
Package: INR 19000 – 21000 CTC Per Month Plus Conveyance as per Policy + Insurance
Experience:
• 1 + yrs (Trouble shoot card level hardware issues related to Laptops, Desktops, Tablets, Mobiles, Printers and other accessories)
Roles and Responsibilities:
• Field Engineer is a role of on-site technical support, troubleshooting and support to corporate and retail clients.
• This role is critical for ensuring that the organization's end-users have great experience with brand representative.
• The field engineer will visit PUDO Centre twice in a day – to collect hardware part as per the calls for the day and in the evening to deposit back the collected part from the client to drop back to PUDO. Field engineer will be responsible for successfully closing the allocated calls for the day.
- MUST know laptop repairs for all BRANDS and Close Tickets successfully
Must Have:
• 2-wheeler with a valid license.
• Open for field profile.


Minimum Skills :
- Creating RESTful services with Node.js (Express)
- React & React Native
- Mongoose & MongoDB.
Candidate must have good Knowledge of Node Debugging, understanding & proficiency in REST APIs, integration of data storage solutions (NoSQL DB especially MongoDB) and should be comfortable with using Git Repository and Jira.
Preferred Skills :
- Hands-on experience with Ubuntu-based servers
- Hands on experience in deploying on Digital Ocean Droplets
- Hands on experience with google maps integration
We are looking for immediate joiners. Candidates that can join the company within 15 days will be given more preference.
Purpose of the Role
Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.
Desired Skills and Competencies
- Ability to Influence
- Customer Sensitivity
- Execution Excellence
- Functional Expertise
- Situation Handling
- Team Management
- Working Together
Role Description:
- Work Experience: Should have work experience in Telco / ISP service Provider background
- Should have experience in Planning and Operations of Broadband network.
- Should Lead a Team and Manage Day to Day NOC Operation.
- Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
- Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
- Maintain the Uptime of the network at 100%.
- Should Monitor the Network and planning maintenance activities timely.
- Should work on building redundancy and elimination of Point of Failures.
- Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
- Provide backend support to cross functional teams for new provisioning and Fault Repair.
- Should be available 24*7 for support for responding to emergency situations and planned activities.
- Should be Responsible for Inventory Management.
- Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities.
- Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
- Should analyse fault trends and plan preventive actions.
- Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.
Technical Requirements:
- Should have Good Knowledge of Switching and Routing.
- Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
- Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
- Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
- Should have worked on NMS Tools and have understanding of SNMP Protocol.
- Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
- Should have Good understanding of Fiber Technology.
- Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
- Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
- CCNA/CCNP Certification is Preferred.
Role Talent Aquistion
who can handle multiple clients
Expertise in contract staffing
Big 4 experience will be preffred
- facilitate and maintain relationships between organization and vendors/partners
- negotiating contracts, creating standards for the vendors, and finding the best available vendors
- Good stakeholder management and 3-4 years of experience working in a similar set up where they have handled the Contract hiring piece
- Prior experience in MIS, tracking of profiles, sourcing candidates, scheduling
- Exp in Vendor management, assessing vendor performance, clearing PO’s, empanelment of vendors and creating SOP’s.
- Establishing the process (create a flow chart on process and circulate to all businesses)
- Maintaining vendor database and keeping resumes ready skill wise.


POSITION - MERN Full stack Developer" & MERN FULL STACK TECHNICAL LEAD
EXP: 4-10YRS
Location: Noida, WORK FROM OFFICE
NP: IMMEDIATE JOINED/15 DAYS
- In-depth knowledge of NodeJS, ExpressJS
- REST API Services Development with Node.js
- Front-end Application design and Development with React,
- HTML / CSS/JavaScript
- Database Knowledge with MongoDB
- Design and Development of Dynamic web apps
As our visual designer, your responsibilities will include areas of design such as typography, iconography, color, space and texture. You will use your knowledge, expertise and skills in all these fields to help our users successfully navigate and become comfortable with our products.
More responsibilities in detail:
- Create the templates such that information on the app is easy to find, visually appealing and adhering to international standards and trends
- Generate clear ideas, concepts and designs of creative assets from beginning to end
- Work collaboratively with other designers to ensure a consistent, integrated brand perception and user-experience
- Collaborate with a cross-functional team that includes engineers, product managers, service teams in order to create simple, easy-to-use designs
- Translate business requirements, user needs, technical requirements into designs that are visually enticing, easy to use, and emotionally engaging
- Stay in the loop and on top of the latest standards, changes, trends in the visual design field
- Interpret storyboards to tell visual stories that support our solutions
Requirements
- A minimum of 3-4 years of professional experience in designing graphics, layouts and applications for web, desktop and mobile
- The ability to refine other people’s ideas and come up with new ones to create a highly designed visual experience
- Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined designs in a short time
- Self-learning, able to learn new tools quickly and work in a fast evolving environment
- Proven ability delivering high quality designs to customers
- Proficient in Adobe Photoshop, Illustrator, Indesign and Sketch
- Expert level skills in Photoshop, 3DMax and other relevant tools
- Bachelor’s degree or equivalent experience in the graphic design field
Skills and Experience :
- 1-4 years experience overall.
- At least 1 year of experience in inside sales.
- Looking for Hard Core Inside Sales and not Looking for someone who has worked on lead generation work or upselling.
- Preferred Candidates are from Ed-Tech Industry with K-12+ segment dealing only.
As a Sales Manager, you will be developing key customer relationships and providing simple /low-level tech troubleshooting to customers with the goal to keep customers satisfied with the business products.
- Carrying a target for each product : Building leads, making a pitch, presenting a proposal, following up
- Generating target revenue for all solutions /courses offered by the company.
- Devising new selling strategies and improving current sales processes.
- Building an instant connect with new customers and on boarding them onto the platform
- Supporting, responding, or escalating any issues, or red flags to the appropriate team
- Ensuring team achieves productivity and quality roster adherence
- Collaborating regularly with sales team to discuss best practices, business and market trends, and review qualification approach to maximize opportunities
- Continuously managing the performance and development of the team through proper coaching and feedback, development of sales skills, competitive positioning, motivation, goal setting and general direction
- Engaging with customers on a periodic basis to understand their feedback on the platform, what is going well, and what can improved
- Working towards avoiding last-minute surprises and potentially lose a customer / renewal
- Meticulously logging all interactions with customers onto the CRM platform in order to be completely transparent about the status of the customer relationship
What you need to have:
- 3-4 years of experience in Ed tech Sales with a proven history in managing a team
- Edtech Sales Experience is highly preferred
- Highly organized and able to multi-task
- Excellent communication and interpersonal skills
- Knowledge of customer success processes
- Patient and active listener
- Passion for service
- People Management and sales/customer service experience preferred


Why join the navy when you can be the pirate?
Get onboard this ship & let's make KYC and onboarding easier than ever!
We want to ensure that our tech is successfully consumed by end users easily.
We are looking forward to work with you.
We would love to have you for the following reasons :
- Strong hold in python based backends such as Flask & Django
- Knowledge of backend principles, patterns, and best practices
- Aware of the open-source ecosystem and the libraries available.
- Proficient understanding of Git
- Must have written Unit, Integration and UI Test Cases
- Understanding of Cloud hosting (AWS,Azure) principles and interface guidelines
- Experience in working with distrubuted data using REST APIs, JSON and other technologies
- Potential interns with experience in containers will hold an advantage.
- Experience in Kafka & ELK will be an advantage.
- Experience of 1-2 years.
- Good Communication and interpersonal skills
- Proficient in MS Office
- Well versed with written and spoken english
- Self motivated and hard working
- Salary no bar for deserving candidates