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Mandatory :
Servicenow Developer + Scripting + Integration + ITSM (Any one : CSM, ITOM, HRSD, CMDB, GRC, Service portal,Event Management)
Good to have :
* Good Communication and presentation skills, Client handling.
* Hands-on with ITIL Process implementation.
* Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.
* Hands-on design, development and deployment experience with the Service-now platform.
* Knowledge of ITIL methodologies and processes.
Technical Expertise :
* Creation of script based Assignment and Approval rule.
* Creation of Business Rule, UI Action by using Glide script.
* Creation of custom related list.
* Creation of Script based UI Policy and Client Script.
* Debugging script
* Creating and customizing UI and pages using Jelly
* Web Service Integration
* User Interface Level Integration
* MID Server Integration
Title: ServiceNow Development / Architect(CSM)
Exp: 3 - 10 years
Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai
- 3-10 years of IT experience
- ServiceNow System Administration Certified is mandatory
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist would be a plus
- Should possess good communication skills
- CSM - Customer Service Management module exp (Mandatory)
- ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Nice to have any one of below:
- ITOM - CMDB, Discovery, Service Mapping
- ITBM - Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC - Governance, Risk and Compliance
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