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Key Responsibilities: 

• Act as the primary liaison between the customer and the ServiceNow implementation team during the co-creation phase. 
• Facilitate workshops and interviews to understand the customer’s business needs, pain points, and objectives. 
• Build trust and rapport with stakeholders to encourage open communication. 
• Evaluate the customer’s existing ITSM, ITOM, HR, or other enterprise tools. 
• Document current workflows, integrations, and pain points with the existing tools. 
• Identify redundant tools and processes that can be streamlined with ServiceNow. 
• Collect and analyze functional and technical requirements for the ServiceNow implementation. 
• Prioritize requirements based on customer goals, compliance needs, and business impact. 
• Translate business requirements into actionable technical solutions. 
• Compare the customer’s current toolset and processes against ServiceNow’s capabilities. 
• Identify gaps, limitations, and opportunities for enhancement using ServiceNow modules and custom applications. 
• Work with the customer to co-create a high-level architecture and roadmap for the ServiceNow implementation. 
• Propose relevant ServiceNow modules and custom solutions to address identified gaps. 
• Ensure alignment with the customer’s enterprise architecture and long-term goals. 
• Prepare detailed assessment reports, including findings, proposed solutions, and implementation plans. 
• Document key decisions, risks, and dependencies during the co-creation phase. 
• Work closely with ServiceNow Architects, Developers, and Product Owners to refine the proposed solution. 

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai