2+ ITSM Jobs in Chennai | ITSM Job openings in Chennai
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Bengaluru (Bangalore), Hyderabad, Pune, Mumbai, Delhi, Gurugram, Noida, Chennai
7 - 10 yrs
₹10L - ₹30L / yr
ServiceNow
ITSM
HRSD
Certified Scrum Master (CSM)
Key Responsibilities:
- Act as the primary liaison between the customer and the ServiceNow implementation team during the co-creation phase.
- Facilitate workshops and interviews to understand the customer’s business needs, pain points, and objectives.
- Build trust and rapport with stakeholders to encourage open communication.
- Evaluate the customer’s existing ITSM, ITOM, HR, or other enterprise tools.
- Document current workflows, integrations, and pain points with the existing tools.
- Identify redundant tools and processes that can be streamlined with ServiceNow.
- Collect and analyze functional and technical requirements for the ServiceNow implementation.
- Prioritize requirements based on customer goals, compliance needs, and business impact.
- Translate business requirements into actionable technical solutions.
- Compare the customer’s current toolset and processes against ServiceNow’s capabilities.
- Identify gaps, limitations, and opportunities for enhancement using ServiceNow modules and custom applications.
- Work with the customer to co-create a high-level architecture and roadmap for the ServiceNow implementation.
- Propose relevant ServiceNow modules and custom solutions to address identified gaps.
- Ensure alignment with the customer’s enterprise architecture and long-term goals.
- Prepare detailed assessment reports, including findings, proposed solutions, and implementation plans.
- Document key decisions, risks, and dependencies during the co-creation phase.
- Work closely with ServiceNow Architects, Developers, and Product Owners to refine the proposed solution.
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Pune, Indore, Vadodara, Chennai
3 - 10 yrs
₹10L - ₹30L / yr
ServiceNow
ITSM
Title: ServiceNow Development / Architect(CSM)
Exp: 3 - 10 years
Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai
Job description:
- 3-10 years of IT experience
- ServiceNow System Administration Certified is mandatory
- ITIL Foundation Certification would be a plus or can do before joining
- Implementation Specialist would be a plus
- Should possess good communication skills
- CSM - Customer Service Management module exp (Mandatory)
- ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
- Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
- Nice to have any one of below:
- ITOM - CMDB, Discovery, Service Mapping
- ITBM - Project Portfolio Management, Release Management, Agile
- HRSD (HR Service Delivery) and Finance
- GRC - Governance, Risk and Compliance
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