11+ ITSM Jobs in Chennai | ITSM Job openings in Chennai

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai

JOB ROLE : Graphic Designer with AI Skills

Key Responsibilities

• Create compelling and effective logos, designs, print and digital media

• Utilize AI-powered platforms to generate strong visually appealing designs.

• Prompt Engineering

Coordinate with marketers to understand requirements, campaign objectives, and content directions. Continuously review and improve the generated content to ensure visual quality, originality, and brand consistency. Stay updated with cutting-edge AI video creation tools and industry trends, integrating new skills and technologies as needed.

Required Skills & Qualifications

• Innovation and Quality oriented mindset

• Proficient in Adobe Illustrator, Premiere Pro, Photoshop, After Effects (or any similar platforms)

• Experience or strong interest in AI video generation tools (such as Hedra AI, Kling AI, VEO3, RunwayML, Synthesia, Pictory, or similar platforms).

• Thumbnail creation (e.g., Midjourney, Leonardo AI)

• Strong English writing skills and basic understanding

• Use AI Text-to-Speech tools (e.g., ElevenLabs, Descript) to generate voiceovers

• A portfolio showcasing your work.

• Creative mindset with an eye for high-quality content and digital storytelling.

• Team player with strong communication skills to liaise with the marketing department.

• Ability to blend AI + human creativity for seamless storytelling and marketing trends.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

We are looking for "Content Marketing Manager" for Reputed Client @ Chennai Permanent Role.

Experience: 4 - 6 Yrs

Must Have Skills: Good flair for Writing with marketing touch

Good To Have Skills: Social media skills, Digital marketing, SEO, Video Editing

Key Responsibilities:

• Candidate should have knowledge and hands-on experience in content writing skills to position software services to business users and leadership team

• Should be able to work with technical team members to understand the service, solution being provided and convert it into simple English that business leaders (non IT ) can understand

• Should be able to work with diverse set of people

• Should be able to understand the cultural nuances of US customers

• Partner with marketing, sales, alliances, and delivery teams to develop suitable collaterals to position our services

• Should be able to do US overlap hours (India time 2 pm – 10 PM )

Technical Experience Mandatory

• Good command over English

• Mandatory: Marketing flavor while writing the content

Professional Attributes:

• Should be able to work independently on the technical and creative writing

• Should be a good team player and work in collaboration with varied set of people in delivery, sales and partner teams

• Ability to align with US region

• Ability to coordinate and get work done through partners for social media / website related areas

Educational Qualification: Any Degree

1. Managing all finance and accounting operations.
2. Coordinating and directing the preparation of the budget and financial forecasts and report variances.
3. Preparing and publishing timely monthly financial statements.
4. Coordinate and direct the preparation of the budget and financial forecasts and report variances.
5. Prepare and publish timely monthly financial statements.
6. Coordinate the preparation of regulatory reporting.
7. Research technical accounting issues for compliance.
8. Support month-end and year-end close process.
9. Ensure quality control over financial transactions and financial reporting.
10. Manage and comply with local, state, and federal government reporting requirements and tax filings.
11. Develop and document business processes and accounting policies to maintain and strengthen internal controls.
12. Additional controller duties as necessary.

Must Have’s:

1. CA
2. CPA

JOB Description:

Techminds Group founded in 2007, and headquartered in New Jersey, USA is a Global Information Technology Services firm known for its deep industry experience and high customer satisfaction. Techminds Group is an NJFast50 winner (2016), Inc 5000 (2017) Winner, one of the fastest-growing private companies in America, and also a Microsoft Certified Partner focused on Data Management, Enterprise Resource Planning, and Azure platform solutions.

Our Microsoft Dynamics NAV / Business Central team has an opening for a highly competent Senior Microsoft Dynamics NAV / Business Central Developer (Technical Consultant) who can work independently as well as part of a team. You will be joining one of the most experienced Microsoft Dynamics NAV / Business Central implementation teams in the US who manage many interesting and challenging projects. This is also a customer-facing role, and you must be able to demonstrate thorough technical knowledge of Microsoft Dynamics NAV / Microsoft Dynamics 365 Business Central.

Role

· You act as a sparring partner for consultants in the preparation of functional designs and think along with them about the scope of the project.

· You work on Dynamics Business Central (NAV) migration projects, between various versions and systems.

· You implement (customized) solutions.

· You work along on integration solutions between Dynamics 365 and other systems.

· You can take the lead as (Lead) Technical Consultant on projects. This includes managing the Technical Consultants working on the project, writing, and maintaining technical documentation, and ensuring that development agreements are kept.

Skills Required

· Experience configuring, developing, and delivering Microsoft Dynamics 365 Business Central / Microsoft Dynamics NAV / in all functional areas

· You should have analytically strong and should have knowledge of business processes

· Solid C/AL and AL skills and experience with automated testing

· Excellent analytical and problem-solving abilities

· Strong interpersonal and communication skills

· Team players who are highly customer focused

· Proven experience with the delivery of high-quality solutions according to timelines and budgets

· You Should have (preferably) obtained the most recent certificates for developing with Microsoft Dynamics 365.

· Knowledge and experience with Azure DevOps and Power Automate are preferred

· You should have experience with Microsoft SQL Server Reporting Services; interfaces of NAV/BC to other systems and web services are a plus.

· You should have knowledge of RDLC Reporting.

· Extensive experience in the Microsoft Power Platform MS PowerApps, MS Flow, and PowerBI.

· Experience in creating and configuring SharePoint intake workflow applications.

· Experience developing modern apps for SharePoint Online.