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ITSM Jobs in Chennai

2+ ITSM Jobs in Chennai | ITSM Job openings in Chennai

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Tata Consultancy Services
Bengaluru (Bangalore), Hyderabad, Pune, Mumbai, Delhi, Gurugram, Noida, Chennai
7 - 10 yrs
₹10L - ₹30L / yr
ServiceNow
ITSM
HRSD
Certified Scrum Master (CSM)

Key Responsibilities: 

  • Act as the primary liaison between the customer and the ServiceNow implementation team during the co-creation phase. 
  • Facilitate workshops and interviews to understand the customer’s business needs, pain points, and objectives. 
  • Build trust and rapport with stakeholders to encourage open communication. 
  • Evaluate the customer’s existing ITSM, ITOM, HR, or other enterprise tools. 
  • Document current workflows, integrations, and pain points with the existing tools. 
  • Identify redundant tools and processes that can be streamlined with ServiceNow. 
  • Collect and analyze functional and technical requirements for the ServiceNow implementation. 
  • Prioritize requirements based on customer goals, compliance needs, and business impact. 
  • Translate business requirements into actionable technical solutions. 
  • Compare the customer’s current toolset and processes against ServiceNow’s capabilities. 
  • Identify gaps, limitations, and opportunities for enhancement using ServiceNow modules and custom applications. 
  • Work with the customer to co-create a high-level architecture and roadmap for the ServiceNow implementation. 
  • Propose relevant ServiceNow modules and custom solutions to address identified gaps. 
  • Ensure alignment with the customer’s enterprise architecture and long-term goals. 
  • Prepare detailed assessment reports, including findings, proposed solutions, and implementation plans. 
  • Document key decisions, risks, and dependencies during the co-creation phase. 
  • Work closely with ServiceNow Architects, Developers, and Product Owners to refine the proposed solution. 


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InfoBeans

at InfoBeans

2 recruiters
Nishita Joshi
Posted by Nishita Joshi
Pune, Indore, Vadodara, Chennai
3 - 10 yrs
₹10L - ₹30L / yr
ServiceNow
ITSM

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai

 

Job description:
  • 3-10 years of IT experience 
  • ServiceNow System Administration Certified is mandatory
  • ITIL Foundation Certification would be a plus or can do before joining
  • Implementation Specialist would be a plus
  • Should possess good communication skills 
Technical Skills Required:
  • CSM - Customer Service Management module exp (Mandatory)  
  • ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
  • Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
  • Nice to have any one of below:
  • ITOM - CMDB, Discovery, Service Mapping
  • ITBM - Project Portfolio Management, Release Management, Agile
  • HRSD (HR Service Delivery) and Finance
  • GRC - Governance, Risk and Compliance
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