2+ IT security Jobs in Mumbai | IT security Job openings in Mumbai

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

Essential Duties and Responsibilities:

Managing the Mumbai branch and maintaining a healthy Profit

Job Description:

Create a sales team and technical team.

Identify and close deals into SMB/Enterprise segment.

Manage a healthy relationship with the OEMs, team members and customers.

Lead the team to achieve targets.

Sell data security and data backup solutions to corporate customers of Mumbai.

Meet Monthly/ Quarterly/Yearly target of customer meetings and sales targets.

Skill Requirements:

At least 7 years of sales experience with a reseller organization selling cyber security or backup solutions to corporates of Mumbai.

It’s a Client facing role with a proven experience into security or backup solution sales.

Must have a good understanding of IT Security solutions (Endpoint/Networking/Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset etc) or backup solutions (server backup, desktop/ laptop backup, replication).

Should have managed a team for the last 3 years.

Mandatory Requirement

At least 7 years’ experience of selling data security or data backup solutions to corporate customers of Mumbai from Mumbai

Education and/or Work Experience Requirements:

At least 7 years’ experience of selling data security or data backup solutions to corporate customers of

7+ years of experience in the Mandatory Requirements given below.

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given.

Job Requirements:

Minimum Experience: 7 years

Working Days: 6 days Monday to Saturday

Salary: As per company norms plus 25% as variable pay on achieving targets

Plus mobile

Plus conveyance