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Role Overview

We are seeking a technically strong Java Support Engineer who combines solid development knowledge with a passion for support and operational excellence. The ideal candidate should have hands-on experience in Java, Spring Boot, and Angular, along with a strong understanding of application engineering concepts, and must be comfortable working in a production support environment handling incidents, troubleshooting, monitoring, and system stability.

Work Location: Hyderabad or Chennai

Key Responsibilities

· Provide L2/L3 production support for enterprise applications.

· Troubleshoot, debug, and resolve application issues within defined SLAs.

· Analyze logs, identify root causes, and implement fixes or workarounds.

· Collaborate with development teams for permanent issue resolution.

· Monitor application health, performance, and availability.

· Support deployments, releases, and environment validations.

· Perform minor code fixes and enhancements when required.

· Document issues, solutions, and support procedures.

· Participate in on-call rotations and handle incident management.

Required Skills & Qualifications

· Strong hands-on experience in Java and Spring Boot.

· Working knowledge of Angular for frontend understanding.

· Good understanding of application architecture, APIs, microservices, and debugging techniques.

· Experience with log analysis tools, monitoring tools, and ticketing systems.

· Knowledge of SQL databases and query troubleshooting.

· Familiarity with Linux/Unix environments.

· Understanding of CI/CD, release processes, and version control (Git).

· Strong analytical, problem-solving, and communication skills

Role & Responsibilities:

AWS Cloud Management:

• Lead the design, deployment, and management of AWS cloud infrastructure to ensure

scalability, security, and reliability.

• Oversee the implementation of best practices for cloud resource utilization.

Automated Provisioning:

• Drive the development and maintenance of automated provisioning processes for

infrastructure deployment, leveraging tools such as Terraform and Packer.

• Continuously enhance deployment workflows to optimize efficiency.

Financial Operations (FinOps):

• Implement and champion FinOps practices to optimize cloud costs and resource

utilization.

• Conduct regular cost analysis and identify opportunities for cost savings without

compromising performance.

Infrastructure as Code (IaC):

• Collaborate with teams to implement and maintain IaC scripts for infrastructure

configuration and deployment.

• Ensure version control and consistency in infrastructure code across projects.

Team Leadership:

• Lead and mentor a team of DevOps engineers, providing technical guidance and

support.\

• Foster a collaborative and innovative team culture focused on continuous improvement.

Continuous Integration/Continuous Deployment (CI/CD):

• Drive the implementation and maintenance of CI/CD pipelines to automate software

delivery processes.

• Ensure seamless and reliable application deployments across environments.

Monitoring and Optimization:

• Implement monitoring solutions for cloud resources and applications.

• Proactively identify and address performance bottlenecks, ensuring optimal system

performance.

JOB Description

• Monitoring entire infrastructure of Olam using various monitoring tools like
• SCOM, SolarWinds, Telegraph, OEM.
• Monitoring various types of alerts like
• CPU Utilization
• Memory Utilization
• Database related alerts
• DR Replication issues
• Backup Failure Alerts
• Exchange Mail Queue Threshold Alerts
• Service Mailbox quota breach alert
• Adobe Experience Manager / Site 24/7 Alerts
• Application URL Alerting
• Scheduling Maintenance Mode for planned Activity.
• Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
• Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
• CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
• Coordinating with Service Provider for MPLS related outage
• Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

1. Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
2. Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
3. Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
4. Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
5. Analytics and analysis of data and provide insights and recommendations
6. Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
7. Work with the product team in developing new features, identifying solution gaps, etc.​
8. Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.​

1. At least 2+ years of experience in IT Infrastructure Management
2. Experience in working with large-scale IT infra, including applications, databases, and networks.​
3. Experience in working with monitoring tools, automation tools
4. Hands-on experience in Linux and scripting.
5. Knowledge/Experience in the following technologies will be an added plus:​ ​ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.