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Role Summary
The Senior Network Consultant acts as the final point of escalation for enterprise network issues and contributes to architecture, optimization, and lifecycle management of multi-client environments built on Cisco and Fortinet technologies. The role blends deep hands-on troubleshooting with design ownership, ensuring high availability, performance, and security across routing, switching, firewall, and wireless infrastructures.
Key Responsibilities
- Design, validate, and optimize enterprise network architectures that ensure scalability and resilience.
- Serve as Tier-3 SME, performing advanced troubleshooting, root-cause analysis, and configuration remediation.
- Manage and enhance Cisco and Fortinet environments (Routing / Switching / Firewall / Wireless - Cisco WLC / Ruckus).
- Implement routing protocols (BGP, OSPF, EIGRP) and secure VPN solutions.
- Oversee firmware and configuration lifecycle management; maintain change and compliance controls.
- Use observability tools (SolarWinds, PRTG, NetBrain) for monitoring and performance optimization.
- Support Tier-1 / Tier-2 engineers and collaborate with global teams on MBR/QBR reviews and CAB updates.
Requirements
- Bachelor’s degree in Computer Science or equivalent.
- 7 + years of enterprise or service-provider network engineering experience.
- Deep expertise in Cisco R&S, Fortinet firewalls, and wireless.
- Certifications: CCNP (required); Fortinet NSE 4 (preferred).
- Excellent communication, documentation, and client-interaction skills.
- Ability to work independently across multiple client environments from office location in rotational shifts
Responsibilities:
- System and network monitoring - configuring network devices, firewalls, access points, routers, and switches
- Deploy, Install, Configure and administer Linux Systems and Servers
- End-user support and troubleshoot technical issues
- IT Asset and device assignments, management, and maintenance
- G-Suite Administration
- Configure and provide Biometric and HID access
- Maintain licenses for all MTX Applications
- Interact with employees globally at the technical level, as required
- Perform Regular Audits of IT Assets and Applications
- Ability to configure and scale IT systems and networks for a rapidly growing organization
- Assist with hardware and software issues
- Assist in defining and documenting best practices and support procedures
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above
What you will bring:
- 4-7 Yrs experience in IT support and system administration
- Experience in network administration and Cisco Meraki
- Experience in System and network monitoring - configuring network devices, firewalls, access points, routers, and switches is a must
- Experience with Linux Server deployment and Administration
- Advanced knowledge of Ubuntu is a must
- Experience in tools like Jenkins, Docker, etc.
- Advanced knowledge of Windows, macOS
- Cisco CCNA Certification is a big plus
- Experience in Cybersecurity is good to have
- Experience working with G-Suite Administration is good to have
- Experience working with Biometric and HID access is good to have
- Familiarity with leading Infrastructure platforms such as GCP, Azure, and AWS is a big plus
- Knowledge of IT audit processes & standards such as HIPAA, SOC-2, SSAE18, and ISO-27001 is desirable.
- Key soft skills like -
- Flexible with multifaceted tasks and a team player
- High-level problem-solving
- Analytical and critical thinking capabilities
- Strong interpersonal and collaborative skills
- Exceptional written and verbal communication skills
Purpose of the Role
Responsible for 100% uptime of Network with efficient and timely first support on a 24x7 basis to meet Business Goals; providing the highest level of Technology Support, Introducing and maintaining the state of the art Technology in line with the Business Strategy.
Desired Skills and Competencies
- Ability to Influence
- Customer Sensitivity
- Execution Excellence
- Functional Expertise
- Situation Handling
- Team Management
- Working Together
Role Description:
- Work Experience: Should have work experience in Telco / ISP service Provider background
- Should have experience in Planning and Operations of Broadband network.
- Should Lead a Team and Manage Day to Day NOC Operation.
- Manage Outages in the Network and Provide resolution within SLA; Handle Customer Escalation with Minimal Turnaround time.
- Escalating Issues and Co-ordinating with vendor team on Bug fixes and Resolutions.
- Maintain the Uptime of the network at 100%.
- Should Monitor the Network and planning maintenance activities timely.
- Should work on building redundancy and elimination of Point of Failures.
- Should work on Bandwidth Management and Traffic Load Balancing Mechanism.
- Provide backend support to cross functional teams for new provisioning and Fault Repair.
- Should be available 24*7 for support for responding to emergency situations and planned activities.
- Should be Responsible for Inventory Management.
- Manage and Train NOC team, perform evaluations and hiring, and handle disciplinary responsibilities.
- Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.
- Should analyse fault trends and plan preventive actions.
- Should be Responsible for publishing of daily, weekly, monthly reports and statistics reports.
Technical Requirements:
- Should have Good Knowledge of Switching and Routing.
- Hands-on experience of BGP, MPLS, MPLS L2VPN, MPLS L3VPN, ISIS, OSPF, VLAN, DHCP, PPPoE, STP, LAN, WAN, NAT etc
- Should have worked in Layer-2 and Layer-3 Switches, Edge Routers; preferably on Cisco and Huawei Devices.
- Should have worked on GPON Technology and have understanding of Operation and Troubleshooting skills, hands on experience on installation and implementation of OLTs and ONTs.
- Should have worked on NMS Tools and have understanding of SNMP Protocol.
- Should have understanding of BNG workings principles, RADIUS and Diameter protocols.
- Should have Good understanding of Fiber Technology.
- Should have understanding of Wireless Technologies such as 802.1b/g/n, 802.11ac, should be able to configure WIFI routers and debug issues.
- Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering
- CCNA/CCNP Certification is Preferred.



