Motive behind the company blog is to educate readers about safety and security practices to be followed while computing. The idea of these blog posts is to create long-form content packed with insights and knowledge that our audiences can – and will – actually use. Bloggers must have great technical experience and knowledge in the field of cyber security especially related to Windows OS. Most of your assignments will involve creating tutorials, testing out applications and listing tips. Responsibilities 1. Craft relevant, original content. 2. Explain highly technical topics and making them easy to understand. 3. Catering posts to suit long tail keywords for SEO is vital. We will offer guidance, but you’ll also need to know how to determine SEO factors. Skills 1. Copyediting skills. You’re a stickler for grammar and punctuation and have a deep appreciation for word and sentence variety. 2. Creative writing. You’re able to explain technical content compellingly, but can mix up your tone – especially with humor. Nor are you afraid to use a funny GIF or two. 3. Deadline-driven & detail-oriented. You must be able to meet deadlines and take pleasure in the details. The ability to work from an editorial calendar is a plus. 4. Content management/marketing skills. Working knowledge of how to format in WordPress and use SEO and this will be a walk in the park. 5. A knowledge of SEO tools like SEMRush and Ahrefs is an incredible asset.
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
Job Description: Writing various Technical/Non-Technical documents as required by the different departments (Documents like Product Brochures, User manuals, Installation manuals, web-site documentation etc. Meeting with various departments (Sales / Design / Development / Quality etc.) to discuss the document requirements and gathering data to be included in the documents. Researching about the documents from existing sources from internet/books etc. Responsibilities: Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Analyze existing and potential content, focusing on reuse and single-sourcing opportunities Create and maintain the information architecture Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Write easy-to-understand user interface text, online help and developer guides Create tutorials to help end-users use a variety of applications. Requirements: Proven working experience in technical writing of software documentation Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Strong working knowledge of Microsoft Office (Word, Excel, Power-point etc.), Ketnotes etc. Excellent written skills in English and strong command on communication skill. Good analytical skills. Basic familiarity with the SDLC and software development Preference of Educational background: Bachelor’s degree from any worldwide reputed institute University degree in Computer Science, Engineering or equivalent preferred. Related professional courses would be an advantage. Preference of Professional background: Experience on end user product documentation would be an advantage.
Company Description Funded by NEA and Accel Partners, MindTickle is part of the elite club of startups that are creating and leading a new product category. Recognized as top 50 innovative companies globally in 2015 by TiE, MindTickle's Saas technology helps hyper growth companies such as Cloudera, Nutanix, AppDynamics, Qualtrics and Couchbase accelerate and scale their sales engine. MindTickle does that by offering best-in-the-market "sales readiness platform" that combines the power of social, mobile, cloud, analytics and gamification. MindTickle awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" by Gartner in 2014. Job Description - Own product documentation. Ensure that the MindTickle users as well as prospects get a clear understanding of the product and it's functionality. - Author MindTickle Knowledge base. Ensure that the articles and tutorials are easy to find, easy to use and always up-to-date with the product. - Ensure that product terminologies, UI messages and instructions are grammatically flawless, user-friendly, effective and consistent throughout. - Design and develop release documentation for product updates and feature release information. - Participate in usability studies with the product design team to ensure product terminology and UI instructions are making the product easy to use. - Co-own MindTickle Academy with marketing team which would have courses, tips and tricks on how to create great online courses.