Technical Content Writer (For Saas products) Experience - 3+ years Location - Pune We are looking for a Strong and a creative Technical Content Writer, who, would be able to produce high-quality instruction manuals, white papers, articles, Infographics and other supporting documents to communicate complex and technical product information which would contribute to the overall success of our products. This is a great opportunity to be part of our growing team. Key Responsibilities The individual role that you’ll play in our team: Working with internal teams on product and documentation requirements Writing easy-to-understand user interface text, online help and developer guides Work with technical teams to obtain an in-depth understanding of the product and the documentation requirements Organize and write supporting documents for products Write easy-to-understand user interface text, online help and developer guides Create tutorials to help end-users use a variety of applications Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding Ensure that content contains sufficient keywords for search engine optimization Organize and write supporting documents for products Writes, schedules, and posts content online; maintains company web pages and blog(s) Select appropriate medium for message or audience, such as manuals or online videos Standardize content across platforms and media Skills and Experience Experience of 3+ yrs Excellent overall writing skills in a number of different styles/tones Proven working experience in technical writing of software documentation Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Experience with social networks and implementation of social media marketing Must have excellent writing and grammar skills and be able to work independently, delivering accurate documentation under deadline pressure An understanding of formatting articles on the web. Prior experience in B2B SaaS content marketing, would be an added advantage About Promobi Technologies: ProMobi Technologies is based in Pune, Maharashtra. We are a Product and Services company providing top-notch Mobile and Web Application services to our clients and customers across the globe. We are one of the emerging new startups in India who are providing solutions for Enterprise Mobility Management (EMM). The role is to be part of our “core team” of awesome Mobile, Backend engineers, and Sales - Marketing team. This is a very exciting opportunity as we are a fast growing company so you’ll be able to see your hard work and ideas going live to customers quickly. About Mobilock Pro: (Our Premium Product) MobiLock Pro is an easy to use enterprise mobility management tool that allows organizations to secure, manage & control their company owned Android devices remotely from the cloud-based Mobile Device Management Dashboard.
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
Job Description: Writing various Technical/Non-Technical documents as required by the different departments (Documents like Product Brochures, User manuals, Installation manuals, web-site documentation etc. Meeting with various departments (Sales / Design / Development / Quality etc.) to discuss the document requirements and gathering data to be included in the documents. Researching about the documents from existing sources from internet/books etc. Responsibilities: Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Analyze existing and potential content, focusing on reuse and single-sourcing opportunities Create and maintain the information architecture Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Write easy-to-understand user interface text, online help and developer guides Create tutorials to help end-users use a variety of applications. Requirements: Proven working experience in technical writing of software documentation Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Strong working knowledge of Microsoft Office (Word, Excel, Power-point etc.), Ketnotes etc. Excellent written skills in English and strong command on communication skill. Good analytical skills. Basic familiarity with the SDLC and software development Preference of Educational background: Bachelor’s degree from any worldwide reputed institute University degree in Computer Science, Engineering or equivalent preferred. Related professional courses would be an advantage. Preference of Professional background: Experience on end user product documentation would be an advantage.
Company Description Funded by NEA and Accel Partners, MindTickle is part of the elite club of startups that are creating and leading a new product category. Recognized as top 50 innovative companies globally in 2015 by TiE, MindTickle's Saas technology helps hyper growth companies such as Cloudera, Nutanix, AppDynamics, Qualtrics and Couchbase accelerate and scale their sales engine. MindTickle does that by offering best-in-the-market "sales readiness platform" that combines the power of social, mobile, cloud, analytics and gamification. MindTickle awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" by Gartner in 2014. Job Description - Own product documentation. Ensure that the MindTickle users as well as prospects get a clear understanding of the product and it's functionality. - Author MindTickle Knowledge base. Ensure that the articles and tutorials are easy to find, easy to use and always up-to-date with the product. - Ensure that product terminologies, UI messages and instructions are grammatically flawless, user-friendly, effective and consistent throughout. - Design and develop release documentation for product updates and feature release information. - Participate in usability studies with the product design team to ensure product terminology and UI instructions are making the product easy to use. - Co-own MindTickle Academy with marketing team which would have courses, tips and tricks on how to create great online courses.
Professional growth Great work environment