Technical Writer About the Role Working closely with the Product Management, Marketing, Development, and Technical Sales, this role will ensure the quality of all help systems and implement best in class content in all media formats. This role will also work to establish processes and collaboration for identifying, creating, reviewing, publishing, and updating documentation for all products. Content will include release notes, support content (How to’s, FAQs, troubleshooting), in-app contextual help, developer/API documentation, and LMS materials. Key Accountabilities and Duties Content Development and Maintenance Prepares quality content by collecting, analysing, and summarizing information Acts as a strong advocate for quality in the product development process for software and database engineering Ensures that all client enablement, both internal and external, are of the highest quality and up to date Works with product management and development to understand the value of the features/functionality and document into development documentation or learning materials Delivers product trainings to internal and external stakeholders as appropriate Provides guidance and direction to team members to maintain the highest level of quality in our deliverables through review of visual elements, proofreading, and validation during critical stages of development Required Knowledge, Skills and Experience Knowledge and Skills Commercial experience in a software development environment Technical writing / documentation experience in a software development environment Familiarly with HTML/CSS Basic knowledge of (or desire to learn) energy market industry and familiarity with linear programming and/or systems modelling Advanced working knowledge of Microsoft Word, Excel and PowerPoint Technical Writing, XML/DITA, FrameMaker, HTML & CSS, XML/DITA, and/or Wiki Education and Experience An appropriate tertiary degree in a relevant discipline Post graduate qualification such as master’s or PhD in a relevant discipline, Masters in English Literature Certifications in Technical Writing (added advantage) 4+ years of experience Immediate joiners will be preferred (Notice period less than 30 days)
We are looking for Technical Writers for our office in Pune location wherein the Technical Writer would be responsible for writing and editing customer-facing documentation. The position requires working closely with Product Development, Quality Assurance, Support, and other cross-functional teams in order to shape the functional direction of the product documentation with the following key skills:- • Develop and maintain customer documentation such as User / Administration / How-To / Quick Start / Installation Guides, etc.• Create/Review/Edit Release Notes, including Customer Impact Statements prior to dissemination.• Develops graphics through the use of screen capture tools and graphic editing tools related to applicable projects assigned.Must to have skills • Working knowledge of and experience operating in a Linux/Windows environment.• Familiarity with JIRA or other Defect Tracking tools and Confluence.• Ability read, write and compile technical documents, include feature descriptions, customer use cases, and release notes using industry best practices.• Strong written and verbal communication skills.• Ability to collaborate in remote team environment, actively engage subject matter experts, and follow through on commitments.• Demonstrated experience in writing clear and concise procedural documentation for a technical audience.• Experience with agile and comfort with rapid iteration and fast delivery.• Demonstrated ability to balance multiple project deliverables.
We are looking for experts who can authoritatively write How-to guides, tips, and tricks for Windows, iPhone, Video Games, and the tech in general. The job requires you to have the following skills: - You must be a geek at heart. That kind of person who your friends and family look up to when they need tech advice. - You must be able to write How-to guides and tips in a way that is easy to understand, even to non-experts. - You must have solid English writing skills. Below are a few examples of the work kind of work we expect you to do: - How to wirelessly charge iPhone XS, XS Max, and iPhone XR https://allthings.how/how-to-wirelessly-charge-iphone/ - iOS 12.1 Problems and Fixes https://allthings.how/ios-12-1-problems-and-possible-fixes/ - How to fix iPhone XS Max and iPhone XR Overheating problem https://allthings.how/fix-iphone-overheating-problem/ - How to Turn Off iPhone XS and iPhone XS Max https://allthings.how/turn-off-iphone-xs/ - How to enable Chrome Dark Mode on a Windows 10 PC https://allthings.how/chrome-dark-mode-enable-windows-pc/ - How to Take a Screenshot on Windows 10 using Snip & Sketch Tool https://allthings.how/how-to-take-a-screenshot-on-windows-10-using-snip-sketch-tool/ - How to Stop YourPhone.exe on Windows 10 https://allthings.how/stop-yourphone-exe-windows-10/
Experience - 1+ years Location - Pune We are looking for a Strong and a creative Technical Content Writer, who, would be able to produce high-quality instruction manuals, white papers, articles, Infographics and other supporting documents to communicate complex and technical product information which would contribute to the overall success of our products. This is a great opportunity to be part of our growing team. Key Responsibilities The individual role that you’ll play in our team: ● Working with internal teams on product and documentation requirements ● Writing easy-to-understand user interface text, online help and developer guides ● Work with technical teams to obtain an in-depth understanding of the product and the documentation requirements ● Organize and write supporting documents for products ● Write easy-to-understand user interface text, online help and developer guides ● Create tutorials to help end-users use a variety of applications ● Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding ● Ensure that content contains sufficient keywords for search engine optimization ● Organize and write supporting documents for products ● Writes, schedules, and posts content online; maintains company web pages and blog(s) ● Select appropriate medium for message or audience, such as manuals or online videos ● Standardize content across platforms and media Skills and Experience ● Experience of 3+ yrs ● Excellent overall writing skills in a number of different styles/tones ● Proven working experience in technical writing of software documentation ● Ability to deliver high quality documentation paying attention to detail ● Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures ● Experience with social networks and implementation of social media marketing ● Must have excellent writing and grammar skills and be able to work independently, delivering accurate documentation under deadline pressure ● An understanding of formatting articles on the web. ● Prior experience in B2B SaaS content marketing, would be an added advantage About Promobi Technologies: ProMobi Technologies is based in Pune, Maharashtra. We are a Product and Services company providing top-notch Mobile and Web Application services to our clients and customers across the globe. We are one of the emerging new startups in India who are providing solutions for Enterprise Mobility Management (EMM). The role is to be part of our “core team” of awesome Mobile, Backend engineers, and Sales - Marketing team. This is a very exciting opportunity as we are a fast growing company so you’ll be able to see your hard work and ideas going live to customers quickly. About Mobilock Pro: (Our Premium Product) MobiLock Pro is an easy to use enterprise mobility management tool that allows organizations to secure, manage & control their company owned Android devices remotely from the cloud-based Mobile Device Management Dashboard.
Experience - 2 to 4 years Location - Pune We are looking for an expert and experienced Content Writer with a super creative bent of mind! Someone who would be able to produce high-quality and information-rich content including blogs, articles, press releases, and similar marketing documents, required to contribute to the overall success of our products. We assure an amazing work experience with a great opportunity to grow and prosper along with the company and the products! Key Responsibilities The individual role that you’ll play in our team: ● Working with internal teams on product and documentation requirements ● Writing easy-to-understand user interface text, online help and developer guides ● Develop engaging content for articles, blogs, stories, and social media to entice and engage customers ● Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements ● Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience ● Create tutorials to help end-users use a variety of applications ● Analyze existing and potential content, focusing on reuse and single-sourcing opportunities ● Ensure that content contains sufficient keywords for search engine optimization ● Study product samples and talk with product designers and developers ● Organize and write supporting documents for products ● Writes, schedules, and posts content online; maintains company web pages and blog(s) ● Select appropriate medium for message or audience, such as manuals or online videos ● Standardize content across platforms and media Skills and Experience ● Experience of 2+ yrs ● Excellent writing skills in a number of different styles/tones ● Proven work experience in technical writing of software documentation ● Ability to deliver high-quality documentation with attention to detail ● Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures ● Experience with social networks and the implementation of social media marketing ● Must have excellent sentence construction and grammar skills ● Should be able to work independently, delivering accurate documentation within the deadline ● An understanding of formatting articles on the web ● Prior experience in B2B SaaS content marketing would be an added advantage
• Write/edit clear, concise, and easy to understand technical documents for various products to support multiple product releases throughout the year. Document list includes but not limited to System Integration Handbook, Release Notes, Hardware Installation and Maintenance guide, Administration guide and so on • Create/edit screenshots, illustrations, images wherever required • Work independently; provide ideas to improve content and processes; ability to take decisions independently • Maintain consistency throughout the document and also with previous releases • Participate in meetings, calls regularly • Work in the Collaborate environment with Technical publication team
A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts
Description Deep experience and understanding of Apache Hadoop and surrounding technologies required; Experience with Spark, Impala, Hive, Flume, Parquet and MapReduce. Strong understanding of development languages to include: Java, Python, Scala, Shell Scripting Expertise in Apache Spark 2. x framework principals and usages. Should be proficient in developing Spark Batch and Streaming job in Python, Scala or Java. Should have proven experience in performance tuning of Spark applications both from application code and configuration perspective. Should be proficient in Kafka and integration with Spark. Should be proficient in Spark SQL and data warehousing techniques using Hive. Should be very proficient in Unix shell scripting and in operating on Linux. Should have knowledge about any cloud based infrastructure. Good experience in tuning Spark applications and performance improvements. Strong understanding of data profiling concepts and ability to operationalize analyses into design and development activities Experience with best practices of software development; Version control systems, automated builds, etc. Experienced in and able to lead the following phases of the Software Development Life Cycle on any project (feasibility planning, analysis, development, integration, test and implementation) Capable of working within the team or as an individual Experience to create technical documentation
Motive behind the company blog is to educate readers about safety and security practices to be followed while computing. The idea of these blog posts is to create long-form content packed with insights and knowledge that our audiences can – and will – actually use. Bloggers must have great technical experience and knowledge in the field of cyber security especially related to Windows OS. Most of your assignments will involve creating tutorials, testing out applications and listing tips. Responsibilities 1. Craft relevant, original content. 2. Explain highly technical topics and making them easy to understand. 3. Catering posts to suit long tail keywords for SEO is vital. We will offer guidance, but you’ll also need to know how to determine SEO factors. Skills 1. Copyediting skills. You’re a stickler for grammar and punctuation and have a deep appreciation for word and sentence variety. 2. Creative writing. You’re able to explain technical content compellingly, but can mix up your tone – especially with humor. Nor are you afraid to use a funny GIF or two. 3. Deadline-driven & detail-oriented. You must be able to meet deadlines and take pleasure in the details. The ability to work from an editorial calendar is a plus. 4. Content management/marketing skills. Working knowledge of how to format in WordPress and use SEO and this will be a walk in the park. 5. A knowledge of SEO tools like SEMRush and Ahrefs is an incredible asset.
Job Description: Writing various Technical/Non-Technical documents as required by the different departments (Documents like Product Brochures, User manuals, Installation manuals, web-site documentation etc. Meeting with various departments (Sales / Design / Development / Quality etc.) to discuss the document requirements and gathering data to be included in the documents. Researching about the documents from existing sources from internet/books etc. Responsibilities: Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Analyze existing and potential content, focusing on reuse and single-sourcing opportunities Create and maintain the information architecture Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Write easy-to-understand user interface text, online help and developer guides Create tutorials to help end-users use a variety of applications. Requirements: Proven working experience in technical writing of software documentation Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Strong working knowledge of Microsoft Office (Word, Excel, Power-point etc.), Ketnotes etc. Excellent written skills in English and strong command on communication skill. Good analytical skills. Basic familiarity with the SDLC and software development Preference of Educational background: Bachelor’s degree from any worldwide reputed institute University degree in Computer Science, Engineering or equivalent preferred. Related professional courses would be an advantage. Preference of Professional background: Experience on end user product documentation would be an advantage.
Company Description Funded by NEA and Accel Partners, MindTickle is part of the elite club of startups that are creating and leading a new product category. Recognized as top 50 innovative companies globally in 2015 by TiE, MindTickle's Saas technology helps hyper growth companies such as Cloudera, Nutanix, AppDynamics, Qualtrics and Couchbase accelerate and scale their sales engine. MindTickle does that by offering best-in-the-market "sales readiness platform" that combines the power of social, mobile, cloud, analytics and gamification. MindTickle awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" by Gartner in 2014. Job Description - Own product documentation. Ensure that the MindTickle users as well as prospects get a clear understanding of the product and it's functionality. - Author MindTickle Knowledge base. Ensure that the articles and tutorials are easy to find, easy to use and always up-to-date with the product. - Ensure that product terminologies, UI messages and instructions are grammatically flawless, user-friendly, effective and consistent throughout. - Design and develop release documentation for product updates and feature release information. - Participate in usability studies with the product design team to ensure product terminology and UI instructions are making the product easy to use. - Co-own MindTickle Academy with marketing team which would have courses, tips and tricks on how to create great online courses.