A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names> Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts
Description Deep experience and understanding of Apache Hadoop and surrounding technologies required; Experience with Spark, Impala, Hive, Flume, Parquet and MapReduce. Strong understanding of development languages to include: Java, Python, Scala, Shell Scripting Expertise in Apache Spark 2. x framework principals and usages. Should be proficient in developing Spark Batch and Streaming job in Python, Scala or Java. Should have proven experience in performance tuning of Spark applications both from application code and configuration perspective. Should be proficient in Kafka and integration with Spark. Should be proficient in Spark SQL and data warehousing techniques using Hive. Should be very proficient in Unix shell scripting and in operating on Linux. Should have knowledge about any cloud based infrastructure. Good experience in tuning Spark applications and performance improvements. Strong understanding of data profiling concepts and ability to operationalize analyses into design and development activities Experience with best practices of software development; Version control systems, automated builds, etc. Experienced in and able to lead the following phases of the Software Development Life Cycle on any project (feasibility planning, analysis, development, integration, test and implementation) Capable of working within the team or as an individual Experience to create technical documentation
Candidate will be responsible for managing project boards , test and business analysis.
Are you looking for a fulltime job opportunity that does not require you to commute to the office? At CACTUS, you can join a team of highly skilled editors who are experts in various academic fields. We’re currently hiring Editors for a full-time work-from-home position in the Medicine, Life Sciences, Physical Sciences & Engineering, and Humanities & Social Sciences. What you will do? Edit manuscripts written by non-native authors to ensure that the final text is in standard scientific English and is free of unclear or unidiomatic sentences Adhere to specific instructions and format manuscripts according to the target journal Understand client and industry requirements and adapt your working approach accordingly Manage deadlines and ensure high quality standards What do you need? A degree (bachelor’s, master’s, PhD, etc.) in any stream Ability to multitask and work under tight timelines Ability to review and critique scientific literature Excellent written English skills and attention to detail Familiarity with MS Word, Excel, and PowerPoint
WittyPen is changing the horizons of content creation in India. If you have fantastic English writing skills but are unsure of where to start your career, you need to apply for this internship. As we will guide you all about content creation and you will be part of multiple verticals at WittyPen. Do you have what it takes?
Motive behind the company blog is to educate readers about safety and security practices to be followed while computing. The idea of these blog posts is to create long-form content packed with insights and knowledge that our audiences can – and will – actually use. Bloggers must have great technical experience and knowledge in the field of cyber security especially related to Windows OS. Most of your assignments will involve creating tutorials, testing out applications and listing tips. Responsibilities 1. Craft relevant, original content. 2. Explain highly technical topics and making them easy to understand. 3. Catering posts to suit long tail keywords for SEO is vital. We will offer guidance, but you’ll also need to know how to determine SEO factors. Skills 1. Copyediting skills. You’re a stickler for grammar and punctuation and have a deep appreciation for word and sentence variety. 2. Creative writing. You’re able to explain technical content compellingly, but can mix up your tone – especially with humor. Nor are you afraid to use a funny GIF or two. 3. Deadline-driven & detail-oriented. You must be able to meet deadlines and take pleasure in the details. The ability to work from an editorial calendar is a plus. 4. Content management/marketing skills. Working knowledge of how to format in WordPress and use SEO and this will be a walk in the park. 5. A knowledge of SEO tools like SEMRush and Ahrefs is an incredible asset.
Job Description: Writing various Technical/Non-Technical documents as required by the different departments (Documents like Product Brochures, User manuals, Installation manuals, web-site documentation etc. Meeting with various departments (Sales / Design / Development / Quality etc.) to discuss the document requirements and gathering data to be included in the documents. Researching about the documents from existing sources from internet/books etc. Responsibilities: Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements Analyze existing and potential content, focusing on reuse and single-sourcing opportunities Create and maintain the information architecture Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience Write easy-to-understand user interface text, online help and developer guides Create tutorials to help end-users use a variety of applications. Requirements: Proven working experience in technical writing of software documentation Ability to deliver high quality documentation paying attention to detail Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures Strong working knowledge of Microsoft Office (Word, Excel, Power-point etc.), Ketnotes etc. Excellent written skills in English and strong command on communication skill. Good analytical skills. Basic familiarity with the SDLC and software development Preference of Educational background: Bachelor’s degree from any worldwide reputed institute University degree in Computer Science, Engineering or equivalent preferred. Related professional courses would be an advantage. Preference of Professional background: Experience on end user product documentation would be an advantage.
Company Description Funded by NEA and Accel Partners, MindTickle is part of the elite club of startups that are creating and leading a new product category. Recognized as top 50 innovative companies globally in 2015 by TiE, MindTickle's Saas technology helps hyper growth companies such as Cloudera, Nutanix, AppDynamics, Qualtrics and Couchbase accelerate and scale their sales engine. MindTickle does that by offering best-in-the-market "sales readiness platform" that combines the power of social, mobile, cloud, analytics and gamification. MindTickle awarded "Coolest Startup to work for" by Business Today in 2013, and recognized as the second most promising startup by Financial Express. MindTickle was recognized as a "Cool Vendor" by Gartner in 2014. Job Description - Own product documentation. Ensure that the MindTickle users as well as prospects get a clear understanding of the product and it's functionality. - Author MindTickle Knowledge base. Ensure that the articles and tutorials are easy to find, easy to use and always up-to-date with the product. - Ensure that product terminologies, UI messages and instructions are grammatically flawless, user-friendly, effective and consistent throughout. - Design and develop release documentation for product updates and feature release information. - Participate in usability studies with the product design team to ensure product terminology and UI instructions are making the product easy to use. - Co-own MindTickle Academy with marketing team which would have courses, tips and tricks on how to create great online courses.