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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
Job title: BDM
Work Location: Chandigarh
Division/Department: Sales
Requirement Severity: Immediate
■ Full-time
Essential Duties and Responsibilities:
Sale of hardware, data security and data backup solutions to corporates of Chandigarh
Job Description:
- It’s a client-facing role with proven experience in security or backup solution sales.
- Meet monthly/quarterly/yearly targets for customer meetings and sales targets.
- Identify and close deals in the SMB/Enterprise segment.
- Manage a healthy relationship with the OEMs.
- Must have a good understanding of IT Security solutions (Endpoint/Networking/Data Security, DLP, Backup, NGF, MDM, Helpdesk, Asset, etc.) or backup solutions (server backup, desktop/ laptop backup, replication)
- Sell data security and data backup solutions to corporate customers of Chandigarh from Chandigarh
Skill Requirements:
- Should have good communication skills.
Mandatory Requirement
- Up to 2 years’ experience of selling data security or data backup solutions to corporate customers of Chandigarh from Chandigarh.
- Own conveyance
- Ready for Cold Calls also (Both Phone calls & Direct Visit)
Education and Work Experience Requirements:
- Up to 2 years’ experience of selling data security or data backup solutions to corporate customers of Chandigarh from Chandigarh.
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- Ability to work independently and to carry out assignments to completion within the parameters of instructions given.
- Should have done any course in IT.
Job Requirements:
Minimum Experience: Up to 2 years
Working Days: 6 days Monday to Saturday (1st Saturday Work from Home, 3rd Saturday Off)
Salary+ conveyance
Plus, more than 50% of the Quarterly Salary is used as an incentive to achieve the Quarterly target.