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IT service management Jobs in Pune

3+ IT service management Jobs in Pune | IT service management Job openings in Pune

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Shro Systems
Pooja Raut
Posted by Pooja Raut
Pune, Shreenath’, Dnyaneshwar Paduka, 1184/4, Fergusson College Rd, Sud Nagar, Shivajinagar, Pune, Maharashtra 411005
2 - 4 yrs
₹2L - ₹4L / yr
Software installation
Hardware installation
Technical support
Operating systems
Software Configuration Management (SCM)
+1 more

The responsibilities of the Desktop Support Engineer include building, maintaining, and resolving issues within the continually evolving IT infrastructure. This engineer plays a crucial role in providing computer support, which is essential for maintaining the seamless and efficient operation of the IT infrastructure.

1. Technical Support

2. Problem Diagnosis and Resolution

3. Maintenance and Repair

4. Documentation and Record Keeping

5 Security Compliance

6. Network Support:



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Renowned NGO
Agency job
via Merito by Jinita Sumaria
Pune
6 - 12 yrs
₹10L - ₹12L / yr
IT service management
IT operations
IT Strategy
IT project management
Operating systems
+4 more
We are looking for a Lead - Technology & Data Cell for one of the renowned NGOs in Pune.

Role - Lead (Technology & Data Cell)
Experience - 6+ years
Job Location - Aundh, Pune, Maharashtra

About our Client :-

Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youths. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
 
About the Role -
The Lead for Technology and Data consultant Cell has the opportunity to create and implement the vision for enabling the organization to serve 1 million youth by 2030 by using cutting-edge technology and data systems.
They will Tech enable organizational systems for effective operations, devise data solutions for effective decision making and strategic direction. They will closely work with the program teams to fully understand the
program landscape and implement technology solutions accordingly. Implementation would include being the single point of contact for the Software service provider, end to end back-end support and training of the users.
 
Roles and responsibilities:

- Design and Implementation/upgradation of a Tech platform for the Livelihood program:
In collaboration with the Software service provider, an ERP system is being developed and is close to going-live. The responsibilities would include:
i) Understanding the business requirements w.r.t the platform
ii) Data migration: Migrating the legacy data on the platform in the required format whilst ensuring accuracy of the data
iii) End-user training across centers and central team: Hand Holding the team along with Service provider during go-Live and implementation
iv) Troubleshooting wherever required through constant updates and follow-up on system glitches and ensuring resolution with the support of Software service providers.
v) Monitoring of the system application across centers. Identifying required improvisations and suggesting the same.
vi) Coordinating with software service provider for changes and support required for smooth running of the application
vii) Managing and maintaining SMS/Email gateways, domain, servers etc.
viii) Meaningful data extraction and reporting.
ix) Establish Data systems: Establish protocol for data storage and data sharing.
 
Technology requirements for the organization:
i) Identify technology requirements for Donor management, HR management and all other areas as required.
ii) Manage complete hardware requirements across locations including but not limited to server space, computers, internet solutions and data security.

- Data Analytics: 
Facilitate culture of data-driven decision making within the organization, including but not limited to, provision of relevant data analytics to the program team.

- Knowledge Management: Lead the overall knowledge management system for the organization and enable data to be available on cloud with a clear protocol for sharing and storage.
 
What are we looking for:

- Education: BE Computers
- Experience: Project management experience of 5+ years
- Data management skills Proven understanding the principles of data management and administration.
- IT and database skills Familiarity with modern databases and IT systems. - Candidates with a fair understanding of PHP and SQL databases would be preferred.
- Analytical skills
- Problem-solving skills
- Partnership management
- Excellent verbal and written communication skills.
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Orbit Techsol W Pvt Ltd
Pune, Mumbai
1 - 4 yrs
₹3L - ₹4L / yr
Inside Sales
IT service management
Sales management
Hardware
Procurement management
+2 more
Roles & Responsibilities :
 Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and
emails
 Routing qualified opportunities to the appropriate sales executives for further development and
closure
Handling orders by phone, email, or mail and checking the orders have the correct prices,
discounts, and product numbers.
 Understand customer needs and requirements
 Co-ordinate with sales team to book sales order with the help of Team.
 Co-ordination with Account & Collection Department
for Payment and Customer Creation Issue.
 Co-ordination with warehouses of the company for the internal matters.
 Prepare purchase order as well as sales order.
 Prepare working sheet and send it to logistic department for Order.
 Check availability of the material in All over India (Stock Availability Report).
 Provide Stock status to customer and salesperson against the particular Order either material
 Co-ordination with Customers for solving customer issue against the Purchase Order
 Backend support to the Sales Managers
Requirements :
 Proven inside sales experience.
 Excellent verbal and written communications skills
 Strong listening and presentation skills
 Ability to multi-task, prioritize, and manage time effectively
Qualification :
Any Graduate with minimum 2-4 years’ experience IT Sales field
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