Love interacting with customers and solving problems? Come join us! Responsibilities: Provide customer support & success efforts for a growing SaaS product brand. Offer email & chat support to global customers (US & EU primarily). Understand user issues, resolve them and help them realize the value of the product. Collate user feedback, contribute to the knowledge base, and provide inputs to the product team regularly. Requirements: Exceptional written and oral communication skills in English. Minimum 1 year & maximum of 3 years of experience in SaaS/B2B tech support. Understanding of APIs & technical background required. Curiosity to find out a solution at the earliest possible. Open to working in night shifts. Startup experience preferred. You need to be someone who loves talking to customers and just won't sleep if they have an issue. Have a technical bent of mind and good analytical + logical skills. Why Automate.io? A small company with a high-impact product used by 30,000+ users worldwide. Smart peers with a passion for customer service and SaaS Products. Work culture, liberal policies, work from home options.
Founded by experienced founders and funded by Tier-1 VCs, GoKwik is a solution for democratizing the shopping experience on e-commerce platforms. Our aim is to provide a superior shopping experience for all our partners and improve both customer satisfaction and their GMV Being an early-stage company, we are looking for self-driven, motivated people who want to build something exciting and are always looking out for the next big thing. We plan to build this company remotely, which brings freedom but also an added sense of responsibility. If all this sounds interesting to you read on Participate in the entire application lifecycle, focusing on coding and debugging Write clean code to develop functional applications/sdks Troubleshoot and debug applications Collaborate with backend developers to integrate user-facing elements with server-side logic Build reusable code and libraries for future use. Requirements You have 2+ years of iOS app development experience. Have a good sense of how networked applications (Web services/REST APIs and JSON) work. Proficient in Objective-C, Swift, and Cocoa Touch. Extensive experience with iOS Frameworks such as Core Data and Core Animation. Knowledge of Rect Native would be good to have Knowledge of Apple’s design principles and application interface guidelines. Proficient in code versioning tools including Mercurial, Git, and SVN. Knowledge of C-based libraries. Familiarity with push notifications, APIs, and cloud messaging. Understanding of UIKit, Core Animation, GCD & Networking, Memory Management, and Messaging mechanism Experience performance profiling with instruments in Xcode
QA Engineer - Automation: We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time. QA Engineer - Automation Responsibilities: Create automation plan and delivery roadmaps Develop test automation solutions for applications across different platforms Adhere to existing standards; provide suggestion to improve and set new standards Participate in technical discussions with engineering teams to understand application architecture and API model Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities Configure, maintain, and operate service test automation tools and frameworks Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow Design and create robust automated test scripts to address business and technical use cases Integrate test automation scripts with Continuous Integration and Delivery pipeline Communicate progress to the senior leadership on a regular basis Should have Education Service domain and application knowledge QA Engineer - Automation Requirements: A Bachelor's degree in Computer Science or related field 4-8 years’ experience working as a Service Test Automation Engineer Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels Proven record of execution of QA strategy and unification of QA processes across organization Must have hands-on experience with Selenium automation using Java Working knowledge of any Relational Database and DB Queries. Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation. Good to have understanding of model-based testing. Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training. Have deep experience in defining and developing the service test automation framework. Development background is a major plus. knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)
Ideal Candidate Must carry good programming knowledge and exposure to Android application development Should be experienced in building, testing, deploying, and maintaining Android applications Should be able to work with Java and Android SDK Will have experience in wire formats such as JSON, XML.Google Play submission process Must have knowledge of ‘In-App Purchase’, Web Service, and Push Notification Understanding of Google’s Android design principles and interface guidelines Knowledge of integrating third-party libraries and social integration Working on multi-screen resolutions and orientation of screens Responsibilities Design & build applications for the Android platform Ensure the performance, quality, and responsiveness of applications Collaborate with the team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization, and automation
Roles and Responsibilities: Design user interfaces and experiences for our products Work with development team to make sure the design implemented is what is expected, and iterate on making the product better Proactively anticipate, identify and resolve any potential external or internal Design issues on a daily basis Designs across web, mobile apps, and in-store environments, ensuring a healthy user experience across different Projects Strong problem-solving skills and conceptual thinking Should be self-driven, proactive and possess good communication skills to articulate the design process and design decisions to stakeholders Required Qualifications: Any Graduate with relevant course/Degree in UI/UX is preferred Candidates with UX Design Experience from Design/Advertising Agencies are preferred Highly proficient with design tools (Photoshop, Illustrator, Sketch, Adobe XD or other visual design and wire-framing tools, HTML/CSS, etc.) Basic Knowledge of User Interface Design (Website and Mobile) Strong communication skills to clearly articulate your concepts with a rationale Why Apply: You have just started out as a graphic designer and want to be mentored in Product Designs and other aspects of design such as User Interface Design, animation, prototyping etc You want full freedom for ideation & execution and a dynamic environment which fosters your learning and growth Our Offering: True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one. The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets. Perks: Awesome benefits, social gatherings etc. Work with intelligent, fun and interesting people in a dynamic start-up environment.
WHY DO WE EXIST? WHO ARE WE? DailyRounds is a healthcare startup focused on organizing “Knowledge of practice of Medicine” and building a community of Doctors (and healthcare professionals). We hold the largest IP (intellectual property) in clinical medicine in India. We hope to put this IP, network, and our best efforts to help Doctors improve how they diagnose and treat. We are a diverse team of 300 people based in Bangalore.We are product-driven. We believe businesses should scale and be profitable. We stay away from fads and focus on what makes business sense, what can scale, and what can make a positive impact (in that order).In April 2019 M3 India, the Indian subsidiary of Japanese Healthtech company M3 (one of the largest healthcare networks globally, listed on the Tokyo Stock Exchange), picked up a majority stake in DailyRounds to foray into case-based problem-solving, community platform and medical test preparation business in India.” WHY DO WE EXIST? Doctors need to constantly learn and keep themselves updated about the latest practices in their field. Case-based learning (clinical cases) is considered to be the best way to go about doing that. The traditional methods for case discussions are medical conferences and medical journals, but the cost and time doctors need to spend on these, often make it difficult. Also, on average, a medical doctor takes 30 key decisions per day which range from what drug to prescribe, when to do a surgery, what device to use, to when to discharge a patient. What would you be doing here Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions & manage and resolve customer complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identify and assess customers’ needs to achieve satisfaction. Recognize, document and alert the management of trends in customer queries Research, identify and resolve customer queries using relevant information tools Follow up with customers on unresolved queries when necessary The best fit candidate would have Proven customer support experience or experience as a Client Service Representative - Fresher to 1 Year experience in customer service Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively
About the Role Dremio’s Infrastructure Engineers ensure that our internal services have reliability and uptime appropriate to users' needs and a fast rate of improvement. Dremio is growing quickly and building the infrastructure services that enable developer velocity will have an immediate and visible impact on Dremio’s success. You will be joining a newly formed team that will spearhead our efforts to launch a cloud service. This is an opportunity to join a very fast growth startup and help build a cloud service from the ground up. Responsibilities and Ownership Take ownership of internal systems (CI, Source code control & review, artifact management, etc) and drive a vision for turning our infrastructure into a competitive advantage. Help analyze and advocate for build/buy decisions. Work with Product, Development and SRE teams to develop internal systems and data processing pipelines that help support critical business functions. Ability to debug and optimize code and automate routine tasks. Qualifications BS/CS, MS/CS or equivalent. At least 5+ years experience in a platform or dev-ops team in a SaaS environment and supporting mission critical services. Solid understanding of software release models and a passion to drive understanding and efficiencies in the process. At least 4+ years in cloud computing (AWS, Azure or GCP). A passion for automation. Strong coding skills in Python/Groovy Experience and knowledge of Jenkins, JIRA, Gerrit/Git, JIRA, Nexus Experience with Cloud computing toolsets - Terraform, Vault, Packer etc. Experience with configuration management tools (Ansible, Chef, Puppet) Expertise with Linux environments and scripting experience. Experience optimizing build infrastructure and pipelines. Tremendous attention to details and ability to build reliable and scalable software systems. Effective communication and collaboration skills. Solid interpersonal skills conducive to a team environment. Able to debug, troubleshoot, and resolve complex technical issues. Self-driven & motivated, with a strong work ethic and a passion for problem solving. Experience and knowledge of Git, JIRA, and Jenkins a plus.
Job Description - Product Support Engineer About Open At Open, we aim at building the best business banking platform for SMEs by blending best-in-class technology, optimized process and elegant design. We are changing how businesses bank & manage their finances and aim to be the leader in fin-tech industry. We’re home to some of the smartest & brightest 300+ minds in the fintech space. We’re a Series B funded startup backed by leading international funds like Tiger Global, Speed invest, Beenext, AngelList, Recruit, Tanglin Venture Partners, 3one4 Capital, Unicorn India Ventures to name a few. We’re a tight-knit tribe of creators and makers who are shaking up the way business banking rolls for over 8,00,000 businesses. We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of highly motivated and expert team which has made a mark as a high-end technical consulting. Location: Bangalore Experience: 1-3 Years what you'll be doing: Provide applications and product support to customer support as well as the sales and service teams. Take full ownership of an issue without supervision and handle and solve the issue depending on the criticality of the problem. Identify product issues and drive the resolution of complex issues. Work closely with the development team to help resolve the product bugs and deliver solutions. Replicate the problem in a controlled test environment to isolate the root cause. Provide full detail in documenting the problem including (when applicable), error logs, screenshots, etc. Maintains a state-of-the-art subject matter expertise (SME) on existing and planned technologies, including related products and services. Proactively shares knowledge with internal teams by providing new and updated FAQ solution material. Sense of urgency. Escalates product issues when appropriate; maintains a sense of problem ownership' to drive all issues to a successful resolution. Strives to turn around issues with an efficient and effective approach to the highest of customer satisfaction Capable of juggling a number of priorities and delivering results on time in a high pressure, dynamic environment. Build appropriate and useful reporting deliverables Excellent understanding of Microsoft SQL Server Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and understand new products. Attention to detail and good problem-solving skills. What you'll bring along: Strong Communication Skills, oral and written; able to engender trust and respect of peers and internal teams. 1-3 year prior experience in tech support, product support, etc BE/ME degree in Computer Science, Engineering or a related subject. What we Offer: You’ll be part of the early tribe that is changing the way business banking rolls Every atom of your work will impact the way millions of businesses are run You’ll work with some the brightest minds who’ll celebrate your quirks You’ll find growth & fun to be two-way streets - how you thrive and the way you jive, in turn drives Open
About G2 G2.com is revolutionizing the way businesses discover, buy and manage software and services. More than five million users per month rely on G2 to help them find and buy the best software for their businesses. The platform has over 1 million reviews, and $100M in total funding through our investment partners: IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders. About the Role G2 is looking for an Architect to join the Integrations team for our fast-growing SaaS Management solution, G2 Track. As an Architect of the G2 Track Integrations team, you will be working with Technical Product Managers, business stakeholders, and customers to design and develop products with a strong emphasis on architecture, scalability and efficiency for a plethora of popular SaaS products. Responsibilities Define all aspects of development from appropriate technology and workflow to coding standards to deployment and monitoring Work with Technical Product Managers and engineers to build Usage and Utilization features for G2 Track Deep dive into our current architecture, design robust and extensible API integrations with a variety of SaaS products (e.g., Salesforce, Atlassian, Slack, etc) and SSO systems (e.g., Okta, Duo, OneLogin, etc) to build a connected, coherent architecture Design and build domain-specific (e.g., accounting systems, sso systems, standalone applications, etc) data models Design the system not only taking the functional aspects into consideration but the non-functional aspects of quality, performance, scalability, security, extensibility, maintainability… Provide technical guidance and coaching to engineers enabling them to be self-sufficient and proficient in designing systems independently. Be a thought leadership champion Collaborate across boundaries of product, engineering, sales and customer success, build relationships, and achieve broader organizational goals Requirements 6+ years of experience in building, architecting, designing, and implementing highly scalable global products Solid understanding of building data products dealing with large volume data sets Language agnostic Ability to focus and contribute to multiple threads in parallel Ability to be both detail oriented and be focussed on the big picture Passionate to not just design systems but to be very hands-on too Why we love G2 G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives. Our Process We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2.
Ideal Candidate 5+ years of work experience as a Web/Mobile Tester Hands on experience on manual testing Basic knowledge of SQL and scripting Well versed with all stages of software development & software testing life cycle Proficient in test case preparation Solid experience in preparing test strategies, writing test plans, test cases and test data Identify, analyze, and document defects using bug defect tracking tools (Such as Jira) Good understanding of different testing types like Functional, Regression, Integration, Smoke, Database etc. Knowledge on JMeter, Postman will be an added advantage Responsibilities Review and analyze system specifications Collaborate with team to develop effective strategies and test plans Execute test cases (manual) and analyze results Evaluate product code according to specifications Create logs to document testing phases and defects Report bugs and errors to development teams Help troubleshoot issues Work with cross-functional teams to ensure quality throughout the software development lifecycle
About Us:World's leading consumer companies are all internet / technology / new age companies - Amazon (retail), Airbnb / Oyo (Hospitality), Priceline (travel), Netflix / Spotify (Entertainment). The only sector, where traditional companies are still the largest ones is restaurants. McDonald's market cap is 130 BN USD. With Food Delivery growing exponentially worldwide, there is an opportunity to build the world's most valuable restaurant company on the internet, superfast. We have the formula to be that company.Today, we can safely say we are the world's largest delivery only / internet restaurant company, and by a wide margin. At 3000+ individual internet restaurants, in 35 Indian cities, 3 in UAE, 17 + in Indonesia and 2 in the UK and expanding further, we have indeed come a long way. It's still Day 1, but we know we are onto something very, very big. We have a once-in-a-lifetime opportunity to change a 500-year-old industry.For more detail on how we are changing the restaurant industry from the core, using the power of the internet, please refer below. It's important reading if you want to know our company better and really explore working with us:https://medium.com/@jaydeep_barman/how-to-build- 1000-restaurants-in-24-months-the-rebel-method- cb5b0cea4dc8Role description:#Business Analysis #Data Analytics #Data Management #Advanced ExcelResponsibility:- Solve Specific Business Problems through answers driven by Data.- What should be the ideal discount- How can business trends be predicted accurately using prior data- What can be the portfolio mix for Maximum Margin- Cost benefit analysis of projectsAttitude:- An ace problem solver using Data- Great tenacity to fight till an answer is found- Gets a kick out of solving a problem and not just analysis for analysis sake- Displays complete ownership and works well with functions/peopleSkills / Experience:- Minimum 1-3 years- Experience in Business Analytics role- Knowledge of Advanced excel is mandatory- Experience of having worked on real world consumer facing sectors- Knowledge of data modelling techniques like time series forecasting, regression, classification and clustering- Hands on experience in SQL, R, PythonThe Rebel Culture:Finally, but most importantly, Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself and who will fit into the company. Please go through it before you make your mind up. Its not everyone's cup of tea.https://www.slideshare.net/JaydeepBarman/culture-rebel
Graphic Designer We are a B2B SaaS Healthcare startup working with leading Radiologists and Diagnostic Centres innovating in the realms of AI/ML, Radiology, and Digital Transformation. With a clientele comprising some leading healthcare brands across India and US, we’re striving to fast-track innovation across the healthcare industry. Join us to work on intelligent health care products that will shape the Medical technological landscape through the next decade! (Visit https://www.synapsica.com/ to know more about the company.) Responsibilities for Graphic Designer Create and design various materials for print and digital collateral Ensure projects are completed with high quality and on schedule Establish creative direction for the company as well as brand guidelines Prioritize and manage multiple projects within design specifications and budget restrictions Perform retouching and manipulation of images Work with a wide range of media and use graphic design software Qualifications for Graphic Designer 2-5 years of experience in graphic design Knowledge of layouts, graphic fundamentals, typography, print, and the web Familiarity with HTML and CSS preferred Knowledge of Adobe PhotoShop, Illustrator, Sketch, InDesign, Powerpoint presentations and other graphic design software Compelling portfolio of work over a wide range of creative projects Strong analytical skills Excellent eye for detail