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at Statestreet HCL Services
Dear Candidate,
Greetings from HCL Technologies Ltd.
- Make sense of Cyber security and compliance frameworks that apply to your business or industry
• Identify business risks, taking into account the role of your hosting service provider
• Determine which Cyber security controls are required to mitigate your identified risks
• Improve collaboration and communication during Cyber security Incident mitigation and response.
• Establish the necessary framework based on NIST Framework to maintain and continually improve your information security program over time based on evolving scope and emerging risks
• Document and track efforts for evidence collection and audit preparation
- will have primary responsibility for coordinating and implementing effective Cyber Security management across the account. This role will ensure that all Supplier obligations are met regarding compliance with Security guidelines, data protection, regulations, Supplier policies, and key controls.
- provide implementation and ongoing operation of Security management framework;
- be responsible for coordinating activities to address the key Security risk exposures;
- ensure Security awareness training of, and assistance in the implementation of robust Security management practices across Security operations;
- direct the design of controls to address emerging or new Security risk and compliance requirements;
- carry out regular and frequent assurance reviews of the design and operating effectiveness of Security controls;
- implement, monitor and report on key Security risk indicators to identify and address emerging risks;
- coordinate with other Service Providers and Security functions, to facilitate client’s audits and inspections;
- manage and report on responses and actions to address Security audit points, inspection deficiencies, or control weakness identified during normal operations.
- review outcome of cyber security risk assessment, timely implement open action items and report progress to stakeholders
- incorporate vulnerability testing as an integral part of change management
- Should have good knowledge of Cyber Security Framework and controls
- CISA ,CISM or CISSP certification should be preferred.
- Have good understanding of Security policy and process along with ITSM process.
Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.
Good communication and presentation skills.
Must have worked in
Your Job Role
- Write clean, scalable code using .NET Framework
- Remain up to date with the terminology, concepts, and best practices for coding.
- Develop technical interfaces, specifications, and architecture
- Use and adapt existing web applications for apps
- Create and test software prototypes
- Develop client displays and user interfaces
- Assist software personnel in handling project-related work and other requirements
- Coordinate with other software professionals and developers
What are requirements
- Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
- Min 3 years experience of development experience using C# .NET
- Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Excellent troubleshooting and communication skills
- Knowledge of REST and RPC APIs
- Able to work well in a team setting
Other Details
Experience required- 3+ years
Job Location- Noida (Onsite)
Job Type- Full time
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.
Desired Profile:
- Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
- Experience with development and implementation of ServiceNow ITSM modules
- System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience with extending the ServiceNow schema to custom applications
- Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
- Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Fundamental understanding of ITSM, ITIL or CMDB
- Experience presenting and conducting demo reviews with client stakeholder
- Experience with ServiceNow's ServiceWatch and/or Discovery tools
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
- Advanced experience with ServiceNow implementations
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
Interact with customers regarding their concerns/requests about products and services over calls and email.
Manage the tickets over ticketing tool.
Handle the calls received from client.
Process requirement, modifications, and escalate complaints across a number of communication channels.
Required Candidate profile
Excellent communication and presentation skills.
Strong customer handling skills over calls and active listening.
Ability to multi-task, prioritize and manage time effectively.
Ready to work on 24X7 environment.
Good computer skills.
Proficient in Microsoft Office Applications.
skills required:JAVA,SPRINGBOOT,MICROSERVICES,SPRING,HIBERNATE
What you will do:
- Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
- Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
- Setting the customer experience team goals and ensuring that it is in line with Company vision
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
- Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
- Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
- Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
- Taking full ownership of key performance indicators relevant to particular stages of customer engagement
- Discussing and handling complex escalations by coordinating with the company’s legal counsel
- Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
- Working with HR and Management in hiring new members for the team from time to time
- Regular competitive landscape analysis and staying ahead of the curve
- Regularly assessing, appraising and training team members and helpng in building organisational capability
What you must have:
- Education from Tier 1 B-Schools with 6 to 8 years’ experience
- Proven Experience in augmenting customer experience and ratings at a company
- Ability to work independently
- Prior experience or deep understanding of omni-channel business strategies
- Strong Understanding or keen interest in technology/ automation
- Strong interpersonal skills
- Proven experience in managing teams
- Excellent written and spoken communication skills
- Hands on experience in managing teams and getting results
- Should have worked on integrating a CRM for a company
- Strong Analytical abilities and an empirical thought process
- Ability and readiness to work and thrive in an ambiguous and constantly changing
environment - Keen interest and prior experience in building systems and processes from the ground up
- Deep understanding of business and business metrics
- Ability to stretch long hours
- Proactive approach to business problems
Candidates with prior marketing experience are preferred - Excellent problem identification and solving abilities
- Inquisitive bent of mind
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans
- Should exhibit strong leadership abilities
- Should understand Web Technologies
B2B Social Commerce Platform | Delhi
- Managing, nurturing and converting inbound leads into sales opportunities
- Identifying potential prospects using initiative and creativity, to generate outbound lead opportunities
- Actively seeking new sales opportunities through cold outreach, networking, and social media
- Gathering feedback from customers or prospects and share with internal teams
- Maintaining well organised, up-to-date and accurate sales information and activity reports in a CRM system.
- Meeting personal sales targets
- Ensuring efficient management of the sales pipeline using those processes
What you need to have:
- Strong understanding of sales and FMCG retail/ wholesale
- Demonstrated success in building and maintaining sales pipeline
- Deep understanding of user service
- Knowledge of running CRM based sales teams and hitting targets
- Problem solver, Empathetic, Energetic, Curious
- Regional Languages known (Bengali, Oriya, Telugu, Tamil, Kannada and other regional language from Central and Eastern India)
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