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A BIT ABOUT US
Appknox is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence.
About the Role:
We're looking for a Jr. Technical Support Engineer to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams.
Key Responsibilities:
- Respond to customer issues via email, chat, and voice/voip calls during US business hours.
- Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
- Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
- Document known issues and solutions in the internal knowledge base and help center.
- Escalate critical bugs to engineering with full context, reproduction steps, and logs.
- Guide customers on secure implementation best practices and platform usage.
- Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
- Participate in on-call support rotations if needed.
Requirements:
- 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
- Excellent communication and documentation skills in English.
- Comfortable working independently and handling complex technical conversations with customers.
- Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
- Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
- Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station.
Good to have skills:
- Experience working in a product-led cybersecurity company.
- Knowledge of scripting languages (Python, Bash) or log analysis tools.
- Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
- Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.
Compensation
- As per Industry Standards
Interview Process:
- Application- Submit your resume and complete your application via our job portal.
- Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins)
- Assignment Round- You'll receive a real-world take-home task to complete within 48 hours.
- Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration.
- Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit.
- HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps.
Personality Traits We Admir:
- A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage.
- Great attitude to ask questions, learn and suggest process improvements.
- Has attention to details and helps identify edge cases.
- Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
- Follow timelines and absolute commitment to deadlines.
Why Join Us:
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.
We are looking for a motivated Information Security who is a self-starter, has an eye for detail, is analytical in approach, loves solving problems, and someone who can take initiatives to build and improve the company’s information security, identify risks and act on the required changes quickly.
What you will do:
- Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
- Routinely performing threat analysis, system checks, and security tests
- Defining and updating information security criteria and validation procedures
- Effectively discuss to understand safety and security and fix the problems along with different stakeholders
- To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
- To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
- Assess technical security risks in terms of impact to systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
- Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
- Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
- Operate vulnerability scanning and compliance tools to identify system weaknesses
- Represent IT Security matters at technical and business forums
Requirements:
- 3-5 years of relevant experience in the information security field.
- Team handling/Mentoring experience
- Relevant experience working with ISO Policies, GDPR guidelines.
- Strong knowledge of network architecture and security concepts related to routing
- Exceptional attention to detail
- Excellent analytical and problem-solving skills
- Great team player and able to work efficiently with minimal supervision
- Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks
- Able to handle and cope with stressful situations and understands the pressures of a start-up environment.
Apply creative thinking/approach to determine technical solutions that further business goals and align with corporate technology strategies
Be a customer advocate with an obsession for excellence delivering measurable success for Intuitive’s customers with secure, scalable, highly available Network & Security Infrastructure
Involved in Enterprise level networking with Routing/Switching configuration/diagnostic experience in Global Network infrastructure design delivery of WAN/SD-WAN, LAN/SDN, Firewall/DFW, and F5/ALF.
Working knowledge of Palo Alto firewalls
Strong understanding of the following Network protocols: BGP, IPSec and IPSec VTI VPN
Work closely with the Network architecture, security and application teams to roll out new designs and perform activities for supporting migration projects.
Implement an automated process for the cloud network environment eliminating manual and repetitive tasks
Implement industry-standard cloud network security practices during build activities and maintain them throughout the lifecycle.
Perform functional testing to verify implementation meets production acceptance standards.
Provide support of cloud network services for complex issues.
Good understanding of Aruba Wireless setup
If ur profile matches the requirements share your resume at anithadotkatintuitivedotcloud
Thanks & Regards,
Anitha. K
TAG Specialist
Responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software and hardware
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Strategic Activities · Develop the overarching network architecture to enable smooth functioning of all Client's systems across the nation · Design the overall infrastructure strategy for Client, optimizing costs and value delivered · Provide periodic reports to the CDTO and senior leadership on network and infrastructure costs, implementation, adoption, etc. · Design and create policies pertaining to IT Asset Management, audits, service and maintenance of networks, software and hardware · Act as the custodian for all network and infrastructure related policies for the organization · Support team in negotiating competitive pricing for software licensing/purchase, hardware leasing/purchase, etc.; ensure IT assets purchases are within the budget
Infra & Network Architecture · Define, develop, and implement infrastructure optimization and evolution strategy · Identify and develop a strategy to mitigate risk and increase productivity · Develop the organization’s end-user technology vision and translate it into actionable goals · In partnership with IT leadership and cross-functional stakeholders, develop and implement strategic roadmaps for Client's digital architecture · Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly · Identify future challenges in the end-user technology landscape and develop mitigation strategies Network Management · Overlook the management of the infrastructure, connectivity across our airport's network, all airport technology, and several mission-critical business support applications for hassle-free computing · Determine appropriate Network services and solutions for all business divisions · Head and manage the infrastructure network and security operation teams while maintaining the infrastructure and optimizing architecture security Cloud Services Management · Head and manage the infrastructure (System, Cloud) teams and security operation teams while maintaining the infrastructure and optimizing architecture security · Lead transitioning of the enterprise to a collection of shared infrastructure solutions (Azure, GCP and on-premises) including productivity suite, groupware, telephony, network, security-related solutions, and virtual server infrastructure Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new infrastructure transitions are compliant with current applications, commercials involved in their upkeep, and overlook the future need of applications and their upgrades Team Management · Lead the technical team and head collaboration between Business Users and software providers to build infrastructure and network solutions · Support, nurture, and develop the team members’ skills in all infrastructure and network architecture innovation aspects |
- Skills Required for the role
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Strong Leadership capabilities |
Excellent Analytical and Delivery skills |
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Strong interpersonal and communication skills |
Solid understanding of key architecture concerns meeting cross-functional needs |
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Stakeholder management skills |
Strong Problem-Solving approach |
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